AAA Better Roof Inc

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It went great. I sent an email through the website and received a return phone call the next day. I dealt with Dave Lancaster and he was very professional and friendly. He performed the estimate the next day and he emailed us a free quote the following day. I had a lot of questions about the types of shingles and the work involved and he was patient and forthcoming with answers to all of my questions. After we discussed everything he even came out one more time to go over everything with us and point things out to us that we had questions about. We accepted the quote and they started the job that week. The job was finished in one day - both the garage and house roofs were replaced as well as the gutters on the garage. When we came home from work that day there were NO signs that anyone had been there. Absolutely NO MESS!! It was really unbelievable how clean everything was around the house. We had a really great experience and thought the price was very good for the quality of work and the amount of work that we had performed. I highly recommend using AAA Better Roofing.

I had a great experience with them. Dave came out and gave me an estimate. The work went on very easily without any problems. I had a minor issue and he came out to fix it. The work went on without any glitch; I would recommend this company very highly. I paid about $9,000 for their services. The price was good. I would use them again in the future.

It was priced in the middle of the range between the people we looked at. We were completely satisfied with him. We thought he did a wonderful job. It was quick. I was particularly impressed that he and his men were particularly careful about where they put their ladders and whatnot. I had written off a whole bunch of plants figuring that's just the price of getting a new roof. They were very careful and I didn't lose anything. I was very impressed by their awareness and the meticulous way that they did the work. We were quite happy with him and I would be happy to recommend them.

They did a good job. They were very professional. They gave the best quote out of the seven quotes we got. I would use them in the future.

Dave was very knowledgeable, as were the other roofers from who we received estimates. We decided to go with another company, mainly because that company offered an option to patch & re-coat the garage roof with 'fibered Alumacoat'; they also offered free installation of a gutter guard system on the main house roof. That company provided a 5-year warranty on the re-coated garage roof, so their all-in cost was about $2k less. However, if we needed a roof replacement again, we'd include AAA when seeking proposals and options.

Please replace the earlier report that I sent. There had been a miscommunication on when he would arrive.

We received five estimates for our roof, primarily for two reasons. First, we have a low slope section (with a pitch just over 2/12) which I read online can be tricky to roof well. Second, because the first couple estimates we received were much higher than we thought they should be (we replaced the roof on our previous home just a few years earlier and paid much less than we did for this home). Of the five estimates Dave was the second cheapest...but this is not why we chose him. If there was any aspect of this process that I thought could be improved it was Dave's estimate. It just wasn't as detailed as some of the others. Being a detailed (aka annoying) person I came up with a long list of questions to ask Dave to clarify his estimate. Over the course of 3-4 phone calls he answered all of my questions and seemed happy to do so. While the low slope part of roof is only around 15-20 percent of our roof, it worried me (mainly because of horror stories I read on the internet). Dave advised me that he did not feel comfortable shingling that area since shingles normally did not perform well on any slopes under 4/12. His quote included a modified bitumen application in that area of the roof. I appreciated his honesty even though this slightly raised the cost. Other quotes listed the modified bitumen as an option, but also offered to shingle that area. Dave seemed more concerned about the longevity of our roof than the others. Another thing Dave did was insist that he improve attic ventilation where possible (especially in the area of our cathedral ceiling), warning me that this would be an additional expense however without it we could expect our new roof to fail prematurely. In the end, this additional work (primarily the installation of soffit baffles) added $980 to the total price however after seeing what was involved (pulling up the roof decking, installing the baffles, and re-nailing the decking) I felt this was a fair price. I appreciated that he offered a 10 year labor warranty whereas most of the other estimates I received included just a 5 year warranty. I also appreciated that he required just 10% down initially whereas most of the other estimated required 50% down. After signing the contract and writing the $880 check, Dave advised me it would likely be a couple weeks before he could do the job due to poor weather delaying his other jobs. To my delight he called back just a few days later and advised that he could do the roof the next day if I would like, and I took him up on it. His crew was huge (I think there were 15 guys, maybe more) and they were super meticulous about protecting all of our landscaping. There was a guy assigned as the "ground man" and his only job was to make sure nothing on the ground got damaged and everything was cleaned up well. I think our patio was actually cleaner when they left than when they arrived. It took the better part of a day for the job to be completed, but I appreciated that for the majority of the day Dave was onsite supervising (and helping with) the work (rather than leaving someone less competent in charge). All in all, I strongly recommend that you consider giving AAA Better Roof your business. I believe Dave is a patient, knowledgable, and honest guy that is concerned just as much with his company's reputation as he is with his profits.

I really liked Dave Lancaster, the owner of the company. He seemed extremely knowledgeable and professional. I have some roofing issues because of which I am looking at a new roof. He was very accommodating. He had spoken with me, but my husband wasn’t at home, so he was willing to come out on a different day and speak with the two of us together. I got three other estimates, two of which were higher and one was lower, and he was in between those. When he sent the quote, he sent all of his licenses and everything, even though I had not asked for it. His responsiveness was very good. I am probably going to use him in a month or two to put a new roof on. If all that goes well, which I anticipate it will, I would certainly recommend him.

They are very careful and efficient. They are willing to talk to people in some detail to explain options. They didn't trample any of the flowers. I expected to lose any number of flowers, but nothing like that happened, so I'm very happy with them.

I was pleased with the price. They did a good job. They were honest with everything. I didn't have any complaints. They cleaned up everything.

The overall experience was excellent, they were prompt with the quote and followed up to ensure any questions were answered and remained patient while I received other quotes. AAA was never pushy throughout the process, although they were not the lowest quote, I chose them because Dave seemed the most professional and research showed happy past customers. I was notified two days in advance of work starting and they showed up when they were supposed to. The crew was polite, efficient, neat and worked 12 hours days to get the work work complete. They cleaned up after every day and respected my property. There was some damage to my lawn but nothing major and the dumpster company did some considerable damage to my driveway when removing the dumpster. Dave called me to notify of the damage and said he would hold the dumpster company accountable to get the driveway fixed. The overall experience was excellent and I would recommend AAA Better Roof.

Excellent work -- thorough quote, a bit higher than local competitors, but very direct, straightforward in work to be done, gave me clear choices. Felt "worked" by CRC representative who followed up his 30 day firm quote in 2 days telling me the price may have to go up if I didn't start soon -- worked. Dave and his guys did an excellent job, showed up when they said they would, worked quickly, had good guys working for him, cleaned up after themselves. Dave found an issue with the flashing around one of our skylights, explained options to me and fixed it -- we had a moisture build-up at the ceiling line below the skylight previously, but Dave's fix has taken care of it completely. Dave subsequently did about 4 other jobs in our neighborhood.

When called for an estimate, the owner came within 48 hours and delivered the completed estimate in about the same amount of time. His price was very reasonable. When notified we wanted to begin work and we had a start date of our choosing. Dave was outstanding at communicating, we never had to call him, he kept us informed at every step. His crew arrived on time, worked quickly, and efficiently. Nothing was left to chance, every item that was needed was delivered at the same time. Upon completion, everything was cleaned up, anything that had been moved was put back in the original spot, and none of our foundation plantings were disturbed. The work was of the highest quality and the finished roof is beautiful. I am so impressed with this company I would not hesitate to give them a recommendation and an outstanding endorsement.

Dave's crew did an excellent job, finishing in two days. All work was neatly done, and all scrap picked up and removed. One day after completion, it rained. There was a minor leak into the interior. Dave came out immediately to determine the cause. It was a skylight with old caulking that had crumbled during the pounding. Dave sealed the leak and it's been water-tight since then.

They professional, clean, prompt, fairly priced.

DAVE'S CREW WAS VERY EFFICIENT, AND THE WORK WAS QUICKLY AND CAREFULLY COMPLETED. WE ARE EXTREMELY PLEASED WITH THE RESULT AND EXPECT THE ROOF TO LAST A FULL 25 YEARS. I RECEIVED 4 BIDS ON THE WORK AND AAA BETTER ROOFING WAS THE LOWEST BY FAR. THE HIGHEST BID WAS $14,000 MORE. THE OTHER BIDS WERE $6,000 AND $7,000 HIGHER. TO ENSURE THE WORK WAS DONE CORRECTLY, I VIEWED THE RESULTS OF RECENT WORK FOR THE 3 LOWEST BIDS. I COULD SEE NO DIFFERENCE. I CAREFULLY REVIEWED ALL OF THE MATERIALS IN EACH CONTRACT AND COULD ALSO SEE NO DIFFERENCE IN WHAT WAS LISTED. OVERALL, WE ARE VERY PLEASED WE CHOSE AAA BETTER ROOFING.

AAA BETTER ROOFING WAS PROMPT, COURTEOUS AND VERY REASONABLY PRICED AND DELIVERED WITH SUPERIOR WORKMANSHIP. AFTER LEAVING MY ADDRESS ON THEIR MACHINE, DAVE WAS OUT THAT AFTERNOON TO ESTIMATE THE JOB. THAT NIGHT, HE DROPPED OFF A WRITTEN ESTIMATE WITH COPIES OF LICENSE, REFERENCES AND INSURANCE. HE WAS THE LOWEST BID OF THE FIVE I RECEIVED (7K TO 8K RANGE) AT 4.5K. WE NEEDED A LOT OF WOOD REPLACED WHICH HE QUOTED. TIME & MATERIALS AND WAS AN ADDITIONAL $800. DAVE'S CREW STARTED ON THE AGREED DAY AND NEVER LEFT THE SITE UNTIL THE JOB WAS COMPLETE. THEY COVERED ALL MY LANDSCAPING AND DID AN EXCELLENT JOB CLEANING UP AT THE END OF EACH DAY. THEY TOOK ABOUT 2.5 DAYS TO FINISH. DAVE TOOK CARE OF EVERYTHING FROM PULLING THE PERMITS TO GETTING THE DUMPSTER. IF YOU ARE LOOKING FOR A ROOFER IN LAKE COUNTY, I HIGHLY RECOMMEND AAA BETTER ROOFING!

I CONTACTED THIS FIRM BECAUSE AN ACQUAINTANCE HAD USED THEM AND WERE PLEASED WITH THE WORK. HOWEVER, MY FRIEND HAD JUST PULLED THE NAME OUT OF THE PHONE BOOK, AND HAD NOT DONE ANY RESEARCH ON THEM OR ANYONE ELSE.