Gateway Sewer & Plumbing

unknown

In my just purchased home the ejector pump made a horrific bang shaking the upstairs rooms. It also was going off once every hour even when no water was being used on that level. I called Gateway in the morning. They were not able to send anyone until 8:30 that night, 1 hour after I expected them. Two plumbers came and worked for 2 hours. All they did was drill several holes in the pipe in the well. They recommended replumbing the lines so that the pipes were not connected to the upstairs floor. They said they could get it done in the next 3 days. That was 2 weeks ago and I haven't heard from them since. But the new holes cause the water to splash up against the lid spraying sewage water onto my basement floor. The sound got louder and the frequency increased to every 15 minutes. I had chosen Gateway in an effort to hire someone locally even though they did not have a solid review on Angie's List. This mistake will not be repeated. (I called a new plumber 2 days later and had the problem resolved).

Dominick's assessment of the work was very impressive. He noticed (as had an earlier estimator) that the line from my gutter into the catch basin was broken. He talked me through the necessary repairs, and provided an extensive written estimate, which included hand rodding sewer lines in both directions (in and out of the catch basin; no other estimator mentioned this). The estimate was substantially lower (at least $500) than any other estimate I received. I chose not to use Gateway because Angie's List had no reference, but I was very tempted.