Lake Cook Plumbing

I wasnt able to use the deal because they advised me they dont service the area.

Phillip was on time and ready to work. He showed me 4 options that I could pick from. We went with putting a new faucet on the sink, much cheaper than rebuilding the old one. He put on his paper shoe covers , and went straight to work. I would call back Lake Cook Plumbing anytime I need a plumber, and I will keep their number handy for my friends.

It was really good. They were awesome. I would use them again in the future. Their communication was really good. I spoke with them and they sent a guy out. He was promptly on time. He went over all the fixes like what happened and how to prevent it in the future. He recommended a couple of different fixes. We went with the one that was the most conservative one. It worked out really well. There was some additional charges

They came right out - it was an urgent situation. They were very friendly and joked around to help ease the tension of the situation.

They showed up on time and did a good job. They called the following day to check up and make sure everything was working fine. I was happy with the service.

Prompt, professional as agreed

The service went great. It as my first time using the company. One technician came out and completed the job in about an hour and half. They did a fine job and did exactly what needed done. I had no difficulties scheduling the service.

I had an issue with my upper level bathroom which leaked water below and caused the lower level ceiling to collapse. I had a home warrantee, but they were unable o resolve the problem after 1.5 years so I called Lake Cook Plumbing. The following day, Phil arrived and did an extremely thorough inspection. He wrote up 3 separate estimates. We asked him to do all of the work he proposed. He not only did an exceptional job, he taught us a number of items being we are new home owners. The price is high but you get what you pay for. Glad we had Phil.

I purchased the $99 for $200 of plumbing services on 10/15/2014. I requested on the same day of purchase for scheduled dates of 10-22 thru 10-24. When I did not receive a reply I called them on 10/29 and left a message with their answering service. On 10/30/2014 a very friendly young lady called and scheduled services for that day. However, after she explained in details how the coupon really worked I was no longer interested in using this company. The coupon of $99 is only really worth a licensed plumber coming into the home, giving a walk thru of all plumbing issues you may or may not have. An estimate will be provided of what the actual cost will be for the services you are requesting and those which you are not. Once you receive the estimate then you will be charged the additional cost minus the coupon. At that point, I reviewed their most recent reviews from other clients and noticed that another person needed a kitchen faucet replaced and they charged her $700. Which is way out of my budget and practically overpriced. I think the coupon is misleading and it taught me a lesson. Call the company first and get full details of how their services actually work BEFORE I make a purchase.

He was very nice but I feel like the price was way too high for the service. I will not recommend to others.

I was told that I am not in their service area

I contacted them to schedule the deal and they let me know I wasn't in their service area so I had the deal refunded. They were very polite and professional when I got in touch with them.

Originally contacted contractor for 2 jobs. We wanted a garbage disposal installed, and a copper water line patched that had been previously cut. The contractor quoted $200 to patch the water line, and $600 for the garbage disposal. We had a coupon through Angies list, $99 for $200 work, so we declined the disposal job, and went through with the water line patch. The water line was a simple job, and required maybe 30 minutes of work. He did a nice job and even added a shutoff valve. We later had another contractor install the disposal for under $100 (also from Angies List). Overall nice work and professional service, but very expensive. If it weren't for our coupon I would be very upset.

Originally planned on having minor plumbing services down to clear a clogged utility sink drain in our laundry room. In initial inspection, plumber noticed toilet leak, so that needed to be addressed as well. Initial estimate was around $600, but upon further examination, it was determined that the entire plumbing needed to be redone. The job was done well but the sticker shock of the original estimate vs the final cost was a bit frustrating.

They were very, very good. It was an Angie's List Big Deal that I purchased. It was excellent service. I paid $100 more which wasn't bad and it was very reasonable.

Update: the owner reached out personally to apologize for any misunderstandings. Said he is in the process of hiring a new answering service. ----- Two distinct parts to this review. Both unpleasant for the customer. In March I saw an Angie's List deal for Lake Cook plumbing, but I didn't want to purchase it without knowing if we could apply it to the service we needed. That service seemed simple enough; we were putting in a new shower and we wanted the contractor to make some welds for a new faucet. So I called Lake Cook and explained my need and my scenario. The phone operator wouldn't give me an exact price, but she told me the Angie's List deal would cover it. When the plumber arrived, he scoffed at that quote and told me it would actually cost about 5X as much. I had no choice but to send him on his way and to stick with the faucet I had. The Angie's List deal I did purchase was worthless. I ended up paying to get a guy to come over to my house to tell me no he couldn't do it for the price. Sunk cost, I suppose. And maybe a simple mix up. But still unpleasant. The plumber dude left us with a $25 off coupon for the future -- a small consolation. It was a magnet so we stuck it on the fridge. Fast forward to September. I need some work done and I saw the coupon on the fridge and I called the line at 4:45 to see if they could help. I didn't get very far. The woman who answered the phone didn't have the patience to listen to me, I suppose. She cut me off in mid sentence and said: This is the after hours line, sir, all I can do is leave a message. What do you want me to say? It was so rude the way she said it. And "After Hours" line? It's not even 5 p.m? This company has wasted my money on one occasion because of their phone service, and treated me rudely the other. I won't be trying a third time.

The person we worked with at Lake Cook Plumbing was great. He was patient and thorough while looking at several issues for us (a leaky water heater; water seepage in our basement, and a broken external faucet. He was very knowledgeable and gave us three different work options with quotes for each. I would definitely use this plumber again - especially since we haven't had great luck with plumbers in the past.

Prompt arrival, professional demeanor...used booties(!) answered questions, Final fee was higher than quoted but the quality of the work was excellent and I am not current on fees.

The diagnosis of the problem turned out to be leaking grout that the plumber couldn't fix. The minimum charge for the plumber to come out and even look at the problem was $250. Thankfully I purchased an Angie's List coupon for $125 that covered it, but I still feel the $125 to cut a hole in my ceiling and tell me you can't help is a lot. The technician was professional and very friendly. He seemed knowledgeable, but with no actual work done, I can't say.

Tried to upsell constantly. Really annoying. I told him no thank you over half a dozen times. Tried to get me to replace parts that were not broken but old. I felt like he was very unprofessional

I beleive this plumber went above and beyond what was contracted. all our drains were backing uo gray water, flush the toilet, it was in the tub. use the washer, water appeared on the floor. we were insured by homeserv so i do not know the cost but had quotes of 5000 and up. plumber had to get a permit and front a bond of 500$ as we are in Elk Grove and the village has strict standards. Plumber took care of everything, was here right when he promised and got right to work.Not even an issue when the village inspector said they must redo with a different type pipe. Plumber just redid and finished on time.Great service and it is now safe to flush in my home. If only the lawn did not look like we have been burying bodies.

Excellent. Mike, the tech, was great!

job went well, pricing fair with discount applied, professional, would call again

Provider was professional , and went about his work in a professional way.

went great. recognized the issue immediately and resolved it quickly.