Greg's Lawn Mower

After almost three months of waiting for a quote they did not give one to me. They (Kathy and Greg ) were the rudest people ever. After being hung up on 7 times I called the police and made a report that they were holding on to my property. So if it’s not returned by tomorrow it is considered theft. Don’t use this company there are others out there. Just add it in to all the other things I need to do this year! Break my back!

The lawn mower kept breaking a timing belt. Not sure if it was repaired correctly if the belt kept breaking. My real problem is the customer service. My husband arranged for the repairs and paid over the phone. When the mower was dropped off they asked me for payment so I gave them a check not knowing that my husband already paid. We have been calling them for a month now to get the refund! They keep saying that it is getting processed and they can't understand why the credit is not showing up on my husbands card. I don't believe it for a minute.

All went well. We loved that there is a pick up service

Not interested in spreading hate, but the facts are the facts: In 2014, I took my snowblower to a competitor of Greg's, for it to be tuned up. It had been a while, and the list of work was long. For the remainder of the year, the machine worked without incident. In December of 2015, I used the snow blower after the recent snow and I had some troubles with it: First, the unit was running roughly: Whether I was loading the engine or not, it would cut out frequently, but would restart easy enough. I figured that an adjustment of the carburetor was needed. Second, the discharge chute would not stay where I positioned it. This is a minor issue, but it does impact usability: I can't use the machine effectively if I have to hold the chute mechanism, while holding the auger controller, while holding the transmission controller (only got two hands). Third, when the pull cord broke off, I was dead in the snow. The machine does have electric start, but I couldn't chance having to drag it back to electricity with the engine cutting out so frequently. When I called the competitor, I was saddened to be greeted with his message that he, like the rest of the world, was off for the Holidays. I didn't want to be without a machine, so I called Greg's and explain my three issues. To my surprise, they said that could pick up the machine the next day and have it returned within a week or so. I wrote a note similar to my explanation above and printed it out and gave it to the person picking up the machine. The note detailed not only what I wanted to be completed, but what Ray's had done last year. I also included serial numbers and the model number, etc. I knew that with the weather, this was probably busy-time and I didn't want to waste time doing stuff that didn't need to be done. A few days later the machine showed up in my driveway with an invoice. I noticed on the invoice that they changed the belts and changed the oil (stuff indicated in the note as having been done last year). I noticed also that chute was not serviced. When I started up the machine, I noticed that it still ran poorly.I was happy to see that the pull cord was replaced. I called Greg's to ask about the chute and to probe them on what they did to adjust the engine and ask why I hadn't received a quote first before work was performed. They claimed that they had been working non-stop very late in the night and they didn't want to bother customers with late-night calls. They figured that customers would want the work done, so they went ahead without approvals.They admitted that they hadn't addressed anything on the chute, and from this, I concluded that they hadn't looked at my note. Next, they brought the serviceman to the phone to explain the technical details of the work. He was non-english speaking, so this part of the call was very awkward. I learned that their protocol is to pull the belts, turn them inside out and "squeeze" them to check for cracks. In this case, the serviceman said he saw cracks. I had informed them that the belts were installed last year and that this was work I hadn't asked for. After they suggested that the person that changed them out last year installed them incorrectly and that the pulleys were out of alignment, I could feel them digging their heels in and offering no reasonable explanations. We were were so far off-topic that I figured I was done with the conversation. I can't give a good grade to anyone that: 1) Does work they are not supposed to do 2) Doesn't do the work they were asked to do, and 3) blames others for their own shortfalls. In short Greg's gets an "A" for being open and picking up the machine, and an "F" for just about everything else (which rounds the whole score to "F"). To close this story, the competitor called me back and over the phone, generously walked through adjustments to the carburetor and the discharge chute and talked about the finer points of gasoline stabilizer. Lesson learned.

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I had Greg's Repair pick up at my house a huge older Toro snow blower that did not work and asked that they get it running and tune it up. They did this in about 2 days (no problem) and it has worked great ever since. The fact that they pick up and deliver the snow blower was a huge bonus and they don't charge anything to do this. The cost of the repairs were extremely fair given what work they did. I will use them in the future for all small motor repair and highly recommend using them.

Called Monday, May 5th in the morning to check if they could pick up my ridding mower to servise it because I couldn't get it started. I was advised that someone would be there sometime today.No block of timewas given. I rearranged my schedule so I could be there when they came to pick up the ridding mower. By 4:00 PM they still did not pick up my ridding mower, so I calle and was reassured that they would still be there by this evening to pick up my ridding mower. No show. No call. I figured that they blew me off and dind't want my business. The next dayon Tuesday, May 6th, around noon someone shows up to pick up the ridding mower. No call or any notice that they were comming to pick up the ridding mower. So I advised the person that I made alternate arrangements with another companyand quot; Home Serviceand quot; 847-640-1393 who responded quickly to my call and is actually comming to my house to fix my ridding lawn mower. Now that is an and quot;Aand quot; rated company compared to the and quot;Fand quot; rating that I give to Greg's Lawn Mower and Small Engine Repair. Obviously my time wasn't valuable to them.

Very good experience over the years re my snow blower!

My Sears lawn tractor began to run slower and slower although the engine was running at the proper speed. No being to mechanically inclined I called Sears repair to check it out. The repairman stated I would need a new transmission that would cost almost the original price of the tractor. There was alot of lawn mowing season left so I purchased a new lawn tractor. As I was moving the tractors in an out of the garage the old finally quit moving and I found that the rocker arm on the transmission had broken in half. I contacted Greg's, he came out to the house, picked up the mower, said it was an easy weld job and returned it the next day and left a bill and departed without asking for payment right then. I went in and paid him the next day.

It is a very old machine and it always works great when they perform the tune-up. It has always been a good experience. They know what they are doing and in line with their charges. They do pick-up and delivery which is helpful for a rider lawn-mower. They are also prompt, professional, and efficient. I would recommend their services to anyone.

Very bad experience!

Had a carburetor replaced on my snow blower. The work was fine. But the 'free' pickup and delivery was more of a pain than a convenience. The final $$ total wasn't what was initially quoted and I had to prove that I wasn't trying to scam them on what they originally quoted me. I had to do a lot of extra leg work to get my snow blower back from them. The snow blower works great, but I won't ever go back.

I do not believe they put in a mulching blade - lawn mower does not mulch - just tosses leaves around. ALSO they put in a gas filter and charged me $44.25 in labor! they returned the $6.00 filter charge when confronted. but not the labor! They are notorious for doing work not specified at drop off. Just Beware !! and check your bill.

Although they are a little gruff on the phone and at the counter, they did a good job and it was completed promptly and as estimated.

They returned it to me within 2 days and it was over $100 cheaper than the estimate. The time was less than half of what they quoted me. They delivered it and I didn't know they offered delivery. They didn't charge me a delivery fee.

Picked up and delivered. Left me a bill. Equipment came back in a couple of days very clean and with a detailed invoice as to what was done.

They do good work and they are dependable, although it takes a long time. The cost is usually between $100-$200 which includes pick-up and delivery.