Great Lakes Refinishing

Despite a bit of a miscommunication and us canceling on him twice, Matt was extremely accommodating, went out of his way to fit us in, and did great work. They used plastic sheeting to protect the entire bathroom and had exhaust running to outside. The smell isn't as awful as expected after reading other reviews. Just smells like spray paint. Will update this review later about how well the finish holds up. Thanks again Matt!

After checking with a few companies I decided to go ahead with Great Lakes Refinishing. Matt arrived on time and did a great job. Everything was taped and cleaned up afterwards. The ONLY negative is that I was told it would take 4-6 hours while it took 8. But since I was in and out all day that was fine. The tub looks fantastic!

How did it goes? It went horrible! Started the job late, he was suppose to show up at 9:00am and did not arrive until 11:00am with some sobbing bs story. (truth was he scheduled two jobs at the same time) Even after arriving late with his training buddy who had no clue let alone any type of experiance they both left for lunch t 12:45pm are you serious... you arrived late, it took you forever to even bring the items to prep and you take a lunch... they did not arrive back from "lunch" until 1:40pm only to be informed MATT the main guy left because he "forgot" his spray gun... no you didnt you left to go put a second coat on the tub you were doing when you should have been at my house at 9:00am. So meanwhile I was left with his "helper" who was grunting and blowing all types of air because he couldnt tape properly, like I said this was his first day. I am a customer, a paying customer today is not the day to be showing someone all the how-tos and dos/donts. It took this guy 2 and 1/2 hours to tape...really! And to top it off he wanted to stand on top of my bathroom sink in order to tape. NO NO and NO... at this point I lost all patience... It is now 5:39pm Matt has now come back the 3 hour job took 7 and 1/2 hours they did not leave my house until 7:26pm. Oh and we are not done, after the two man crew left I started to clean up, sweep the floors mop etc... my wood floors that I just paid to get refinished were damaged by his "helper" who must have put the rag with chemicals on the floor which then ruined my wood floors in three different spots, not only were my floors damage cigerettes we smashed on my front porch in the window seal... these two guys are quite the character. NEVER EVER AGAIN! I don't smoke and dont appreciate having to clean up your nastyness. I sent Matt an email that night and I called Matt the very next morning to infom him of the damage and why'll he said it could be possible he stated he doubts it was him, that they did a very thorough job cleaning. Well, I left it at I will get a few quotes for the damage and we will be in touch. It turns out Matt did not like that he wanted to repair my hardwood floors himself... NO you barely made it through the job refinishing my tub you think I want you back in my house touching my wood floors, NO. That's when it became nasty. Matt accused me of my floors be a DYI when I in fact had a legit company come out and do the entire house and then Matt insulted me even more by saying he is not digging deep in his pockets just to cut me a check .HELLO... I didnt ask for any of that just simply wanted my floors back to the original state before his cirucs came through my house. Long story short since Matt wanted to be such a jerk about it, I had to go through the entire insurance process put in a claim and wait yes the whole nice yards all because I hired him and his clueless one man crew to refinish my tub. At the end of the day I would not advise anyone to use this company. Yes I will give him credit for refinishing my tub however the extra baggage and time I could have dealt without, def wasn't worth it, it was a nightmare and at the end he was rude, arrogant and disrespectful but then he tries to play the nice guy card NO I dont think so. Just be ready for all and anything if you do choose to move forward with this company.

Called Matt to get a price and availability. We discussed options and the process, and he educated me on what it was, and what it was not. Had also contacted 2 other providers and with the Angies List discount his price was good, and his schedule worked for us. He came in, did the work, and the result looked great. Quick, easy and good quality.

Mark kept us informed before during and after the project. Due to previous damage to the tub Mark had to complete a repair before refinishing. Overall about 7 hours of work. I would not hesitate to use again.

We lost some time to a rain storm the night before that caused a delay and Matt needed to buy more stripping product because of the many layers on my tub. This is the second time I refinished this particular tub and I had previously refinished another tub at another home -- by far Matt's work was the best I have experienced. He knows how to do this and do this well. He refinished the tub and it looks terrific. I did the caulking by my own choice. Great bang for my dollar.

Matt and I discussed the potential work over the phone, and he was able to give me an accurate estimate of cost, so I gave him the go-ahead to do the work. He arrived on time with an assistant and got started right away. In all, the work to strip and finish the tub took about 4 hours, as Matt told me to expect. I believe drying time was 24 hours. The results are terrific. The tub looks good as new - shiny and bright As an added bonus, the bottom of the tub is textured, meaning I no longer have to mess with a plastic bathmat. The tub is original to the home and, over time, the stopper in the drain disappeared. I bought the home several years ago and have had to use a rubber stopper in order to fill the tub. You know the know kind...a white rubber stopper complete with a chain. Matt turned me onto a company who sell a cool fix for that problem. I ordered a new drain, in the finish of my choice, that glued right on top of the existing drain (with a built in adhesive) including an integrated pop-up stopper and a strainer. I bought a 2 piece set that included an overflow to match the drain and the total cost was around $50. Thanks for that tip Matt!

Matt did a great job. He showed up on time, gave me a price and immediately started the job. He did a great job, I have used him since and will in the future. If you have an ugly tub and want to make it new without the trouble of replacing it call Matt!

Unfortunately, I have a mixed review. Matt confirmed an appointment for Saturday, September 14th, called that morning to inform me he had some concerns about his dog due to recent surgery and he would have to take him to the vet so he would be arriving late. I have a dog, so I certainly understood this type of thing can come up. Matt came with Joe, very professional began to work right away. Around 2pm , Matt informed me he had to drive Joe home and he would stop and get something to eat and comeback. He explained that there was a space between where the tile ends and the tub that caused quite a gap and he recommended rather than caulking, it would be better to put in a border tile. I asked him if he did this and he said he did. I offered to get the tile and he said he would do that. I was impressed that he pointed this out to us. Matt left with Joe and then called approximately 2 hours later, said he was on Route 83 stuck in traffic and asked he could come Sunday morning. He arrived Sunday morning at 8:30am, apologized for not coming back Saturday, stated he felt sick from the fumes. Completed his work on Sunday, the tub looks beautiful and asked for payment of the $400.00 and said he would be back Tuesday to do the tiling and caulking. I received a call on Tuesday from Matt, he said he went to several tile stores and Home Depot and could not find a tile to match my white tile. Matt said he wasn't sure what to do, stated he wasn't comfortable caulking such a big gap, stated it would take hours to dry. At that point I said I would call my brother in law and ask what I should do. So at this point, I am thinking I just paid $400.00 to have my tub resurfaced, I can't use it because the guy who said he would comeback and tile and caulk is on the phone telling me he can't find white tile. The bathroom still has paper taped to the floor and the wall around the tub. Good news, my brother in law completed the job. So, not sure if we were just unlucky and caught Matt on a bad week, but honestly I could not recommend him for a job. No matter how beautiful a tub looks, it doesn't do much good if the job isn't complete. I am disappointed that someone would work that hard to refinish a tub and walk away leaving the customer to finish the job.

Called and spoke with Matt. Very upfront and honest. Agreed on the date. Matt showed on time he is very meticulous and through. Excellent work. Thanks Matt. AAA+

The provider was great - and he made multiple trips back and forth to do the different layers. It was a great job and has held up well.

Matt and his guys did a great job - took him a better part of a day to do our upstairs tub as it had been refinished many years ago and he had to re-sand all the way down to the base. Both tubs looked phenomenal - have already recommended Great Lakes to many people who are looking for the same services.

Things went well. One day was spent stripping and refinishing and the caulking was taken care of the next morning.

Great experience overall. Originally hired this firm just to refinish a bathtub although I had many other repairs to do. While assessing the bathtub job, Matt offered, for a very fair price, to replace the tub faucets and new vanity that I had purchased . He also found where water had gotten into the wall behind the tub faucet and made the wall soggy. He was able to remove the tile, repair the wall, and replace the tile, without additional charge. After beautifully finishing the bathroom, I asked Matt to quote on removing a kitchen cabinet and repairing and painting the drywall around it. He did a fabulous job, again for a great price. Then I asked him to paint the garage door and porch ceiling. All the work has been done well. I use this firm repeatedly because of the work quality and price.

Matt was very nice and respectful of our bathroom. Paper and taped off everything that should not be painted, cleaned up afterwards and and overall great job. He was late in the morning, but called and said he would be running a couple hours late, that was the only negative, but we were home, so that was fine. We hired another company, but he was helping them out and did the work for the day, so I wanted to review him. The work was solid and it has 3 months and it still looks great. He went out of his way to explain how to clean it, talked about products he uses himself and it was overall a great experience. I would use him again!

Matt called us with in a few ours of leaving a message. He was very nice and upbeat. He gave us the best quote out of all of the places we contacted. We set up a time for him to come out to do the work the next day. Matt came with a co-worker. They where is a wonderful mood. It made a good impression. They where on time and very pleasant. They checked out what was to be done and got to work fast. They set up the bathroom with plastic and paper to protect the walls and floors. They preped the tub, refinished and put the texture on the bottom. It took a few hours for the entire process as he had told us. He also let us know that the smell and fumes from the process are rather heavy. Since a family member has breathing problems Matt made sure that he was not around the work area. He kept the bathroom well vented with a large fan in the window. When they where finished the clean up was fast and done properly. A few hours later I went in to check on the how it was drying. I went to pick something up off of the floor. When I was getting up I placed my hand on the edge of the tub. I put a palm print on the new finish. I was so worried. I called Matt and he to told me he would be out and fix it No Charge! I was very happy about that. When he came back to repair what I did it only took a few minutes for the repair. I would recomend Matt - Great Lakes Refinishing to anyone. Thank you Matt for the GREAT job!!!

Matt came over and started on the job. While stripping the old paint off of the tub (it had been refinished before) he discovered the drain was corroded and needed to be replaced prior to refinishing. Matt stopped his work and I had to summon a plumber to replace the drain. It was a major pain and it took some time as the drain had been in there for over 20 years. Matt came back one week later and finished the job. I was not charged extra for the second trip and the bathtub came out beautiful. Matt kept us informed during the entire job and explained the process. We were very happy with the results and highly recommend Great Lakes Refinishing.

Matt did a very thorough job. He came twice to complete the work. The chemicals have very strong smell, which lasts for a few days. It is not recommended that we use mats with suction cups on a re-finished tub. I did not know this prior to re-finishing. It was a bit expensive, however, cheaper than buying and installing a brand new tub. Matt was very punctual and professional, and very thorough. He did a very nice job, and hope that the finish doesn't peel for the next 10 years!

Job went great from start to finish. Easy.

He was very professional in looking over the work before giving the estimate; completing what he said, and venting during the application of the finish, and cleaning up each day. He connected each day regarding his time of arrival and his plan for the current day and the next. He sometimes stayed late. Two suggestions:1) His work schedule varies--beyond 5 pm some days, If you must have him away at a certain hour, be definite about that. 2) After he sprays the finish, arrange to have venting outdoors continue for the evening. Matt's goal was to create a beautiful finish that will continue for many years. He does all the professional work himself. Ask him about his long-term guarentee and conditions. That in itself shows he wants a product that stays beautiful for a long time. Matt was both personable and professional. I am very pleased with his work. Thank you, Angie's List.

The quality of Matt's work was excellent. He restored a bath tub in a tenant's apartment for me. He handled all matter with attentiveness and care above and beyond all expectations. My tenants were thrilled. Matt made himself available 24/7/365 to communicate about the job or accommodate doing the work. He's a really decent guy and thoughtful guy. Thank you.

Matt was professional and informative. He did a terrific job. After just four hours, my 30 year old harvest gold bathtub is now bright white and looks brand new!

It had been refinished about a year ago by another company but they didn't do a great job. We hired Matt to redo that job and it turned out very nice. It was much smoother and shinier. He was on time and if he was going to be late he would call. His helper also did a good job. They masked the whole bathroom before starting and hung plastic on the walls and paper on the floor.

He was good about coming back. There was a part we were not pleased with and he touched it up. He did a good job at making sure that we were happy and that all the work was completed. They were great on the follow up as well. They took care of everything to our satisfaction.

Matt has gone above and beyond to restore our antique claw foot tub to like new condition. In the beginning, he properly prepared and secured the area with plastic, to ensure easy cleanup and no overspraying. The restoration process was a multi-step process, in which he keep us informed in detail as to the status of the finishing. Overall, he did an outstanding job! Thanks so much, Matt!