KOOLMASTER CO INC

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This vendor's response was extremely helpful in determining the correct product needed by the company that purchased Heartland. Koolmaster's staff went out of their way to call the new vendor and worked diligently and followed-up on details. End result is the product was determined, sourced, delivered without much effort aside of few calls. Very professional.

I am part owner of Koolmaster Co., Inc. w/ 5 other siblings. It was brought to my attention of a bad review we received so I had to look for myself. Our customer states that the quality of work was good and overall working with us was a pleasant experience for that I am grateful. There statement of us not helping w/ the warranty issues is totally false. The warranty is a full material cost for the first 10 years and 50% the next 10 years, so there is actually still approx. 4 years left on the warranty. We installed 28 windows (56) sash w/ glass. I understand there frustration, we even offered to replace the units w/ no labor costs to them which after 13 years I feel was a very generous offer. Warranties are in place to avoid confusion and protect all parties. I did make calls to our supplier to see if they could do anything else and was unsuccessful. This is when I suggested they contact our supplier to see if it would make a difference but they are standing by there warranty. Our Father started w/ this company in 1954 and purchased it in 1969. We are approaching our 60th year in business, not because we don't care about our customers but because we treat everyone fairly and honestly. We try our best every day,we don't claim to be perfect but we try. So you can see why something like this is hurtful to us because YOU print things that may not tell the whole story. You may contact me (David) any time if you need more info or you can ignore my facts that is your choice, but I could not just ignore the false statemen ts printed on our review on your website. Thank You for your time

Great service and prices. On-time delivery of materials. Our contractor dealt directly with Koolmaster. The contractor said they were great to deal with and he will be using them as much as possible in the future. They had a very good variety and excellent quality of the type of materials he needed and ordering other things was efficient.

arrived on time did the work in a professional manner in an appropriate amount of time cleaned up work area and left

The installation went well and as promised. They were paid in full promptly at the completion of the installation. After approximately five years the seals on the thermal panes of glass began to fail. The failure includes seal leakage resulting in a fogging of the glass. Koolmaster replaced about 4 window sections until 2007. When we called about more failures we were informed that the window had a 10 year warranty and it had expired. After much haggling and badgering the most I could get was Koolmaster agreeing to replace them at cost. At that point in time I refused. The windows are slowly failing and by all appearances they will continue to fail. I could not see sending good money after bad at that point. There are currently 8 windows with a failed pane of glass. I met with the owner of Koolmaster and conveyed my dissatisfaction over the fact that I had 28 windows replaced that were over 100 years old and the new ones have a life expectancy of less than 10 years. I really feel that I received an inferior product and I just can't accept the fact that I have to share the burden on these windows. I also don't see why I should have to compromise on something that was clearly defective from the beginning. In all fairness I have to state that Koolmaster provided good service until the warranty ran out but, at that point they stopped. I really feel this is their liability and they should have to deal with the manufacturer of the windows (Customshield Wood Replacement Windows, Weathershield Mfg. Medford, Wi ph. 1-800-477-6808) to make this situation whole. When I called the manufacturer of the windows they ignored the complaint and told me to contact their legal department. I have struggled for 4 years trying to figure out how to resolve this. At least I hope this organization can publicize what happened to us and save someone else the headaches we have endured dealing with Koolmaster and Weathershield.