Lorelei Group Ltd

THE LANDSCAPE ARTIST WAS CONSISTENTLY LATE IN RETURNING PHONE CALLS AND APPEARING AT APPOINTMENTS. WHEN THEY FINALLY CAME TO DO THE WORK (3 WEEKS LATE), THEY STARTED LATE IN THE DAY, DRAGGING THE WORK OUT OVER MORE DAYS THAN WERE PLANNED (POOR PLANNING ON THEIR PART). THE WOMAN IN CHARGE OF THE JOB BREEZED IN, BARELY LISTENED TO ME, GOT PLANTS AND PLANS MIXED UP AND WOULD BE GONE FOR THE DAY. SHE LEFT HER WORKERS HERE, UNSURE OF WHAT TO DO. THEY CUT THE PHONE LINE, WANTED TO PUT A DOWNSPOUT EXTENSION UPHILL, AND WERE INCONSIDERATE OF THE NEIGHBORS LAWNS AND SPACE. I HAD TO SUPERVISE THEM. THEY THEN TRIED TO PAWN OFF A DEAD TREE AND WHEN I COMPLAINED, TOLD ME THEY COULDN'T RETURN IT TO THE NURSERY. THE GARDEN GATE SAGGED TO WITHIN 10 INCHES OF THE GROUND AFTER 2 WEEKS AND THEN TOLD ME I WOULD HAVE TO PAY THEM TO FIX IT. THEY DID NOT GIVE ME CREDIT FOR THE SHRUBS AND PERENNIALS I HAD. I SENT THEM A CERTIFIED LETTER ASKING FOR EXPLANATIONS OF THE ABOVE, IT TOOK THEM 4 MOSS. TO RESPOND. PO

THE LANDSCAPE ARTIST WAS CONSISTENTLY LATE IN RETURNING PHONE CALLS AND APPEARING AT APPOINTMENTS. WHEN THEY FINALLY CAME TO DO THE WORK (3 WEEKS LATE), THEY STARTED LATE IN THE DAY, DRAGGING THE WORK OUT OVER MORE DAYS THAN WERE PLANNED (POOR PLANNING ON THEIR PART). THE WOMAN IN CHARGE OF THE JOB BREEZED IN, BARELY LISTENED TO ME, GOT PLANTS AND PLANS MIXED UP AND WOULD BE GONE FOR THE DAY. SHE LEFT HER WORKERS HERE, UNSURE OF WHAT TO DO. THEY CUT THE PHONE LINE, WANTED TO PUT A DOWNSPOUT EXTENSION UPHILL, AND WERE INCONSIDERATE OF THE NEIGHBORS LAWNS AND SPACE. I HAD TO SUPERVISE THEM. THEY THEN TRIED TO PAWN OFF A DEAD TREE AND WHEN I COMPLAINED, TOLD ME THEY COULDN'T RETURN IT TO THE NURSERY. THE GARDEN GATE SAGGED TO WITHIN 10 INCHES OF THE GROUND AFTER 2 WEEKS AND THEN TOLD ME I WOULD HAVE TO PAY THEM TO FIX IT. THEY DID NOT GIVE ME CREDIT FOR THE SHRUBS AND PERENNIALS I HAD. I SENT THEM A CERTIFIED LETTER ASKING FOR EXPLANATIONS OF THE ABOVE, IT TOOK THEM 4 MOSS. TO RESPOND. PO

SUSAN HALM DEVELOPED A GREAT LANDSCAPE DESIGN FOR OUR HOME TAKING INTO ACCOUNT OUR LIKES AND DISLIKES. THE CREW WAS COURTEOUS AND DID AN EXCELLENT JOB. THEY STARTED AND FINISHED THE JOB WITHIN 3 DAYS AND CAME BACK WITHIN A WEEK WHEN WE REQUESTED A CHANGE (WE CHANGED OUR MINDS...LORELEI HAD DONE WHAT WE REQUESTED).