Bella Custom Drapery and Carpet Cleaning, Ltd.

STAY THE HECK AWAY FROM THIS FROM BELLA CUSTOM CARPERT CLEANING IN NEAR WEST SUBURBS OF CHICAGO! IT IS NOW A BILIGERANT CON! After 13 years, I hired them again for my front room and family room at $269 on 9/23/23 on a Sat. They came over 3 hours late from the appointment time. They were unable to communicate in English. When asked for proof on insurance and bonding they ignored me and intimidatingly with grunts and stares the big guys pulled the big tube and nozzle in the house. They did not know what to do! I had to direct them to the rooms and the stains I needed removed. Well, all they did was drag the vacuum nozzle across the carpet and leave! They blew dirt down into my floor vents and closed them! I was assured stains would be treated and removedâ ¦not! See pictures for the stains which was the reason I hired them. And here is when it gets nasty and really why not to use them. When I called Gary on Monday and told him, I said I had tried vinegar and water afterwards. Gary voice was slurred and laughed saying â thatâ s what we use. Let us come out and hit it again!â I asked how much, he said â only $120.â When I said why it wasnâ t done on Sat, he responded in the same slurred tone, â weâ ll be out to do it again!â I hung up. Hereâ s the definitive â kickerâ â ¦3 weeks later I get a call asking for the check. I told him I sent the check to Westchester because, incredibly, no address is listed on the receipt and that was what came up on the I â net. He said for me to send him another one in Lagrange. I told him no because I have a cancelled check fee. Again in a slurred, fogged in, tone, he said OK and he will call his Westchester office to see if they got it. Never heard back. It is obvious Bella now has a huge problem with service techs and apparently polluted ownership. STAY AWAY FROM BELLA! IT IS NOT WHAT IT WAS!

On time, fast, clean

They arrived earlier than originally scheduled which was perfect. It took approximately 45 minutes to clean my sofas. Great job.

They did a terrific job on my upholstery as always. The guys were polite and hard working. When I call to make an appointment Gary usually answers or calls me back soon to set up a time to come over. I've had Bella come over for at least 4 years and will continue to use them.

Extremely efficient, takes great pride in their work, everyone I've dealt with is very polite and professional

they were quick polite and did a great job carpet wasn't wet looks great THANKS

Was able to fit us in last minute

They were polite and did a good job

Excellent customer service, professional, patient, and no one has ever gotten my carpets this clean!

They fit me into their Saturday schedule, with very short notice, I had an emergency and they were very accommodating.

Great work and efficient!

2 very nice young men. Paid attention to specifics of work around house wired sound system. (Installed before "wireless."} Carpets had not been cleaned for years,,, result looks great,,, what I expected and hoped.

Iâ d have given them all â 5â sâ but they could have been a bit more pleasant.

Our drapes look amazing they took them down, cleaned them beautifully and rehung for an amazing price. They were so professional. friendly, quick and knowledgeable. They were rehung within a week. can't say enough about Bella. Thank you

These guys were professional and very thorough. My carpets have never looked so good. I would highly recommend for any project.

Polite and on time.

2 young men did a fine job cleaning 2 rooms of carpeting.

Great spring cleaning rate and was able to schedule us quickly!

Gary answered a series of questions about how my three valuable but pet-stained rugs would be treated. I told him I wanted to store them. He did NOT tell me I would not be able to see them after they were cleaned. They were picked up earlier than expected. I did not receive a receipt. When we were arranging for drop-off, I was told the rugs could not be opened and re-packaged. I asked to go to the business and see them there. Gary said that was not possible, that it was not that kind of business. I went over every stain and fringe with him on a scale from 1-10. I had to take his word. His charge was much higher than I expected. He scotch-guarded without my asking for it. I asked for an itemized bill. Delivery was again earlier than I expected. My husband received and paid for the rugs, as I was not home. No itemized receipt-just? 3 rugs $830.? Gary said out of all the rugs he is cleaned, no one ever asked to see the rugs. I said,?Then I am the first.

Very quick service! Gary was responsive and wonderful.

They were amazing!

They were on time and very professional. In addition to cleaning the bedroom carpets they also cleaned my wood kitchen floor. Looks as good as new

Very professional and pleasant. We were fortunate to have the owner Gary take and return the first load of blinds. Couldnâ t be happier with a great job. Iâ ll use again.

Friendly team. Thorough service. Would definitely use them again in the future.

Excellent pick up and delivery service,