Wagner Family Plumbing & Drain, Inc.

Job was done properly. Really didn't require 2 people. Overpriced. Found the pump online for $215. $645 was price with a senior discount. $430 for labor was too much.

We had a difficult start in that getting calls returned and their follow-up communication was wanting. However, I was very happy with the quality of their work, the products they suggest and their explanations. I would use them again.

details listed above. They fixed part of the problem, but did not determine whether the backup system worked. They attached a temporary situation which is an eyesore but effective and will need to remedied when the weather warms up. I now need another visit .I need to find out if the battery is still working on the battery back-up system. The fellow that answers phones seems somewhat unsympathetic to help. His first response was that i should thaw it out. When I said, I need help here, he did send out someone. But, when I called back for the backup system maintenance, he said, well, right now we are just doing emergency repairs. We'll try to get out tomorrow (Tuesday) or call you Wednesday to set up an appt. I'll try to find someone who knows your battery backup system (I own the manual--how dififerent can they all be?) Well, they have my $275 and now it's Friday. Guess I'm not important enough to get back to...are they interested in business or not so much? I know we have had temperatures near 0 the last couple days but now it's supposed to be 40 degrees and I fear that as the snow melts, I may have a problem still. Seems like the followup phone call and visit are in order. Ok, it's Saturday. Still no phone call back from them on a followup appt, but it's been raining, and the primary sump pump is working fine with the configuration they left me. I went to Sump Pump Medic, who fixed everything for a much lower charge.

Art & Arthur showed up when expected. Were very nice,got right to work & got the job done fast.

I canceled their service and called another plumber and let them know that my disappointment will be written in Angie's list.

Called Wagner Family plumbing, they answered the phone and had Ron and Rick at my home within the hour. They did a great job and saved the day!! Thank you!!!

Initial call spoke with gentleman on the phone who was very patient, very knowledgeable regarding sump pumps - sizes types - costs etc. Gave me estimates for the sump pumps as well as the sillcock replacement over the phone. When I called back I spoke with young woman who scheduled the services. The scheduling went well, the 2 person crew arrived on time. But they were unaware of the "to-do-list" they only knew of the sump pump install. However, when I told them of the other items they were very flexible and accommodating. The sump pump install went very smoothly. They did call to our attention some issues with the sump pit having a lot of gravel and sand in it and the potential negative impact that could have on both pumps. They recommended at some point we would likely need the pit re-dug and re-lined, but I didn't get the impression they were trying to up-sell, they were simply giving us a heads-up about possible future issues. The sillcock replacement turned out to be more work than they anticipated. Access to the inside piping serving the faucet was restricted by drop ceiling and floor joists. The sillcock was also cemented in place and had to be drilled out. The guys were very careful as they contorted themselves to fit and work in the space. They did a great job in a difficult setting. The hot water adjustment of the set screw was simple but well explained and everything put back together quickly and efficiently. I was very pleased with all of my interactions. I priced the sump pumps on line beforehand and think their pricing was fair. When I first heard the estimate for the sillcock replacement I thought the quote was high, but after seeing what they had to go through to get it done, I think they earned every penny. I absolutely would recommend Wagner Family Plumbing and would use them again in the future.

I called about my hot water heater, the plumber called back in a couple of hours. We discussed the problem and the options over the phone. He said he would be there within an hour, and he was. Before he started work, he explained what would be done and the price. The work was completed in a timely matter. The plumber explained what was done and how to service the unit in the future. I am very please with the job they did. I would differently use Wagner Family Plumbing again.

Great! Have used them for other plumbing problems.

I got them from Angie's List. The guy was very polite and good. One of the reasons it cost $2,200 was because the sump pump that he put in was not a very good sump pump. I had called them up to have a back-up put in and he let me know that the one that was in there was not very good; I am glad he told me that and took care of it. So, I won't have to worry about sump pumps for a while. I think they were very fair with the price; they did not over charge me. They were here when they said they were going to be here and were very professional.

Art the plumber and assistant were on time, did the 3 items in a timely manner. Cleaned up and all was fine.

John the plumber arrived early in the window of time given me. He identified the problem and replaced the garbage disposal without first giving me an estimate.

Needed a plumber during one of the worst storm of the season basement was flooding the came and helped was greatly appreciated.

Although I was satisfied with their work, I do not trust that their company cares enough about their clients and their client's concerns.

John menyk came on an emergency call and fixed our problem and in addition changed a value on a sub pump.

I was very happy with all my new pumps.

Called for a estimate and set up a time then never showed up.

When I called to set up the appointment, the person I spoke with was friendly and efficient. She gave me a time frame and said the plumber would call to let me know when he was on his way. That's exactly the way it happened. Eric was the one who installed both the water heater and the sump pump. He and his assistant were professional and very helpful. And I appreciate the fact that they were so conscientious about cleaning up when they finished.

They came when they said they would and got the job done. It worked after they finished the job and no call backs! I appreciate that kind of service.

I called and made an appointment with Wagner Family Plumbing in need of a sewer routing. When the plumber got here he proceeded to rout the tree branches in towards my house which I found odd because it does not make sense to push the tree branches in towards the house. He also claimed there was broke pipe outside that needed to be replaced. I was given an estimate of 3,200 dollars all together. Before agreeing I asked him twice to run a camera through my sewer. I wanted to make sure that was what was wrong due to how costly this job was going to be. He refused claiming it was unnecessary and I mistakenly took his word for it. I later found out, had he did what I asked I would have saved 3,200 dollars. While fixing the pipe outside they said they could see tree roots and claimed they must dig up my basement. After everything was completed my total bill came to about 5,400 dollars. Just a few weeks later my sewer backed up again and I'm questioning what I just paid 5,400 dollars for. I felt like they completely ripped me off, so I called another company. My theory was confirmed when I was informed by the new plumber that I was way over charged. I then reexamined my bill from Wagner Family Plumbing to find that there was no mention of the broken pipe outside. The billing was extremely vague and did not make sense to the new plumber or myself at all. So I called the company and was met with an extremely rude woman accusing me of trying to get a free job. I received a call back from the owner and requested an itemize billing. I was told it would take two weeks to receive that. I would not recommend Wagner Family Plumbing to anyone. The employees are very unprofessional to say the least.

I called approximately 9 am with a backed up kitchen sink. They returned the call within 10 mins and offered availability by 2pm the same day. They arrived as scheduled, performed the power rodding, cleared the drain and took time to answer questions and offered maintenance suggestions (run water for a longer time when using the garbage disposal and use an enzymatic drain cleaner on occasion).

The work was performed on time and at the estimated cost; I felt the cost was excessive but my wife insisted that we have this done by a professional

Within 2 hour of my initial call a plumber was scheduled for that very afternoon. Mike (I believe that was his name) arrived on time, used a special tool for pulling Moen cores, had to go to a nearby hardware store to purchase a new core since he didn't have one on his truck for my old faucet, and completed the entire job in about 1 hour's time. There wasn't an up-charge for working on Saturday and Mike left the bathroom very clean..

We were so impressed with Eric's work on the previous two jobs he did for us (not to mention his professional and courteous demeanor) that we knew just who to call when we were having trouble with a leaky faucet. We first met him when he came out to replace our sump pump which was a faulty model incorrectly installed by another local plumber. Thank goodness for Eric! Eric was planning to come to replace our faucet the day after our initial call but had to reschedule because he dropped a 30 lb. post hole digger on his head (!!) -- and even though his doctor told him to take a whole week off of work, he was there on the next business day to fix our sink! He worked quickly and got everything into working order in no time. One thing I always appreciate is that Eric takes the time to talk to you about maintenance and upkeep for the plumbing work he does to make sure you won't have problems in the future. I will never call another plumber -- Wagner Family Plumbing provides the best, friendliest service in our area.

,Overall? Overall? Overalls were what Eric was wearing when he showed up at the front only 5 minutes in to the 10am to noon window.45 minutes later handing Eric the check and wishing him alll the best with his FOUR daughters,10,8,6,3 yrs old. With a smile on my face and a song in my heart.