MUELLER ROOFING

IF YOU NEED A ROOFING COMPANY MUELLER ROOFING IS THE COMPANY, HAD MY ROOF DONE PHIL JR ANSWERED ALL MY QUESTIONS, THE PRICE IS IN THE BALLPARK OF OTHERS BUT THE WORK IS AWESOME AND THE CREW I HAD WAS THE BEST, YOU WOULDNT EVEN KNOW I HAD A ROOF PUT ON WHEN THEY WERE DONE IT WAS SO CLEAN, IF I COULD GIVE THE 10 STARS I WOULD A+ FOR SURE IN CUSTOMER SERVICE AND THE WORK LINDA FRANKFORT IL

These guys installed the roof on our house, probably 15+ years ago. We have never had a need for them to come out.....until a few weeks ago when a leak appeared in our upstairs bathroom. They were very responsive and came right out to see what was going on. We still had snow on the roof and they weren't sure they were going to be able to get up to take look - so the two guys explored every option until they found a way to get it done - gotta like that. Once up there, they quickly found the issue, got it handled....fixed up a few other items and did an overall inspection to make sure all was well. Both guys were knowledgeable, explained what they found, the likely causes, etc.....I was quite impressed with the experience. Levi followed up with me twice to make sure all was well and to talk about some other things I wanted to get done. I intend to use these guys for some new gutters and a few other things they need addressing. BTW - the leak was caused by an Ice Dam that got under a couple of shingles. I would highly recommend these guys for anything roof, gutter, etc related.

Mueller roofing did a great job replacing our roof (due to hail damage). Phil was responsive and easy to work with, and his roofers worked quickly and professionally (cleaning up the entire area at the end of each day). The materials used also seemed to be of high quality, and the final result was a beautiful new roof. A couple small issues were quickly and easily resolved. I would definitely recommend!

very well. i have used them several times over the years. a new roof and gutters. i really trust them and they have provided me with excellent service.

Scheduled an appointment for afternoon of 4/3/17. We had some storms in area that morning and rep called to tell me his schedule had been delayed and asked if we could reschedule for next day. I was fine with that and we set time for the following afternoon. Next day he no call/no showed for appointment and I never heard back from him or Mueller Roofing. Went with APEK Roofing, another local contractor, whose rep was exceptionally professional and communicative, and they did great work at a fair price.

The work itself was very good, but not the way it was handled. When the crew arrived, the head worker was surprised to find out I hadn't been offered an estimate yet, despite the work crew being ready to go, and since I'd sent photos of the work to be done to the company. The head worker called his manager, and I wan't offered a written estimate, only verbal. At this point, three of their guys were already at my house waiting to work, so I felt pressured to accept quickly. But that's on me, I needed to be more assertive and ask for a written estimate. Either way, afterward, Mueller also didn't give me a receipt for the work. I've called four times in the past few weeks asking for an itemized receipt of the transaction for my files, and have received no response beyond speaking with their operators. That seems like pretty basic documentation to honor for a client, especially when they're asking repeatedly. I can't really explain why a company would choose not to offer these sorts of documents to their clients. Add to list Edit

The Mueller crew where very professional. They were on time every day and were dedicated, as a team, to doing things the right way. They did not leave at the end of the day until the area around my home was clean. The hot and humid conditions did not stop them from working at a steady pace throughout each day. When the work was completed then the foreman walked around the house with me to determine if I was satisfied. Our home is a real challenge for any roofing company with its large area of roof (almost 6000 square feet), severe roof pitches and numerous valleys.

Contractor never showed, even after multiple calls to their office.

They said they would be out within the week to repair my roof and then never showed up.

I contacted them 2 more times & watching told they'd be out but never showed.

Had an appointment scheduled with Adam on 2/20/15 at 12 noon, which just happen to be one of the coldest days of the year. Not to mention I was waiting in a running car at a house being renovated with no heat. When I found it was 12:30 and still no Adam, I called the office and spoke to a lady who asked me for all my information, address, phone ect.. and said she would call me back. Well, I waited, and waited, and waited and finally after an hour I left. I never heard back from this Company that day or any day after.

There were some scheduling issues at the beginning due to rainy weather and other current projects that delayed the start of our roof work. This created much frustration and impatience within my family, which nearly caused us to cancel the job and hire another contractor, as many of our phone calls were not returned. However, our job was finally scheduled for a sunny day, the job was completed and well done. Further, a week after the job was done, strong winds tore off approximately 6 new shingles from the roof. I contacted Mueller to describe what happened and inquire if there was anything they could do. I also mentioned a minor concern that I had with some of the metal trim along the roof edge. Mueller crews promptly came back a few days later, replaced the missing shingles, secured the metal trim and even left some extra shingles for me to use if needed in the future, all at NO additional cost.

Phil was very responsive and provided a reasonably priced quote upon request. Date for roof job was set and work was completed in one day.

Was told they would arrive between 7 and 8 a..m. Crew was at my front door a 7 a.m. sharp. They tarped the driveway where their truck would be and tarped all vegetation around the house. Crew was professional and focused on their job. Was a windy day and the tar paper from the previous roof was blown into neighbors' yards. All materials were chased down, picked up and discarded into trash barrels. The grass area was rolled with a magnetic roller to pick up any nails that had fallen down. Only one compliant, which was taken care of the very next day, and that was a failure to replace a bench=style planter back on the patio. Otherwise a first-class job. Would definitely use the again.

I called at 8:45 in the morning because my roof was leaking. Water spots were appearing on the ceiling in my son's room (ruining the drywall). I was told my call would be forwarded to a guy in the field. Around noon, I still hadn't received a call back, so I called Mueller back. I explained the situation to the receptionist (again). I asked if I would get a call back that day as my whole day was dependent on waiting for an estimator to come out to my house. I was told "maybe", but "he's busy". No one called back. I understand if people are tied up due to workload, emergencies, etc., but a call back with a simple, "sorry, we're not going to get to you today" would've been enough for me. I ended up calling a competitor at 1:30, and their estimator called me back by 2:15. He couldn't make it to my house that day because it was too late in the day, so I missed out on my opportunity to have this responsible company come out to my house due to Mueller's lack of responsiveness. Two days later, I still haven't received a call back. The other company came out the next day they were extremely friendly, and identified the issue. The competitor has earned my business going forward, and that could be meaningful as I'll probably need a new roof at some point in the coming years.

Removed old cedar siding.Wrapped house with moisture barrier and resided house with vinyl siding.Removed gutters and replaced with oversize gutters.Installed aluminum on eaves,fascia and soffet.Replaced broken stairway on rear deck.Replaced all exterior light fixtures.Did a beautiful job and cleaned up and hauled away all refuse.I would hire them again and I highly recommend them.

Had crew there when they said they would. Did excellent job and excellent cleanup of area when done. Sales and install people very friendly and professional. Will definitely use them again when need roofing work done.

ldAdam came out and gave us an estimate which was about in the middle of all the other estimates we received. His crew took down the old siding and replaced with new siding, trim etc. They also replaced the garage door and trim and put in a new mail box for us. He was very pleasant and always called back when we ran into a few small problems. His workers were pleasant worked really hard and did a great job. I would not hesitate to use him again ... and refer him to anyone Great job Very Happy

They had a great price for a high quality product and they did excellent work.

After the work was "done" we had several storms and I found water coming in the house in the same place as before. Called Mueller the next day. Gave my info and what the problem was. That was a Tuesday. The following Monday I called again since I had not heard from them. Gave my info and what the problem was again. I have water damage in an upstairs bedroom from this leak and can't repair it until this leak is fixed. Wednesday morning I still had not heard back from them amd called another roofing contractor whose estimator called me back in one hour to set up a time and day for a estimate. Twenty minutes after I made the appointment with another contractor Mueller calls and leaves me a message. Too late. 9 days too late. Any trust or goodwill I had towards this company is long gone. I had Mueller give me an estimate for a new roof also, but they won't be getting my business when I have the money to do it.

Complete tear off and replacement of roof for three structures including two rows of water/ice sheeting.

I would recommend them. They did it on time, within budget, and did very good work. My overall experience with them was excellent. Their price and quality of work was good.

The experience went okay. Nothing sticks out at this point. I don't think they did anything bad or anything exemplary. They did fine.

I called them,left a messaage, asking if they could come out and look at a roofing leak, but never heard back from them. I think that it's Great nowadays, that a business is so busy that they don't need to return phone calls of potential customers. I can say that, if in the future, we need Any roofing done, I won't call Mueller (they won't call you back anyway:))

Mueller was contacted 3 times over a period of 3 weeks with a request for an estimate. Each time I was told their estimator would contact me to schedule an appointment. They had 2 different numbers to contact me but they never called back. The last request to them urged them to contact me as soon as possible since I have an active leak in my roof. We never heard back from them at all.