Lockwood Furnace Co

This company put my furnace and central air 11 years ago. I had them for regular maintenance for heat and air for $192 each year. I called because central air wasn't working. I am 68 years old and they said they couldn't come that day and tomorrow it would cost $192 for emergency call. I said I was in their maintenance program. They said that doesn't do anything for service calls only preventative maintenance. Also 3 years ago a maintenance tech was so rude to me because he couldn't fix problem, I told him to get out of my house. Tech manager came to my house and repaired a broken wire that the tech that tried to clean flame rod on their regular maintenance visit broke the wire.

They left it extremely clean. I was impressed with it. I feel like they know what they're doing. They are very proactive in addressing my needs. They call to check on my furnace about once a year. I'm just very impressed on the quality of their service.

They are reliable, very knowledgeable, very professional, good expertise. It's just a great overall company and they kept their word. They are very polite, no problems at all, very professional. They got me the results when they said they were going to get them to me, very fine.

Arrived on time and everything went smoothly. They cleaned up after themselves and left no questions unanswered.

It was a 2 day install, Doug, Ted and Brett showed up the first day and really did an awesome job! Took out the old system, put in the new furnace, so I had heat that night! They even re-piped my hot water heater with hard pipe at no charge! Doug explained everything they were doing and how the furnace worked! The second day Andy and Kevin completed the install of the condensing unit, replacing the copper tubing in its entirety! They also pulled new wire to the T-Stat so it wouldn't have to run on batteries, at no extra charge! The area was cleaned up better than the way they found it! All the install guys were very polite and professional! In addition, all my paperwork for the rebates was filled out by the lady in the office, LeAnn (hope I got that right!) all I had to do was fill in account #s and sign it! I would highly recommend Lockwood for your furnace and A/C needs! Awesome job everyone!

I think they're really competitive.

They have always been very responsive. All their service technicians are good but there is one particular one that comes. He always seems to go a step more like take a little bit more time explaining and things like that.

It's been over 2 years since we purchased our new furnace and A/C units from Lockwood. A technician came Thursday to maintenance our furnace and I remembered how much I appreciate this companies professionalism and candor. Everyone I've delt with at this company is a pleasure to do so. I gather that this is a company that hasn't gotten to big by their own choice. They are all very intelligent about their products and helped us get the most for our money to suit our needs. I'd like to add that though I didn't have a lot of knowledge in HVAC, I found out that some of my co-workers did. I explained what units I purchased, the price, and the companies optional maintenance package and got an at-a-boy for landing a good deal. I highly recommend this company. Do yourself a favor, and at the very minimum, let them come and give you a quote on what ever project you are looking to have done.

From the first estimate to the follow up Lockwood was awesome. During the first visit was given a lot of information and options. Talked about moving ac to side of house to clear up patio, also where the new vent would be placed. Lockwood was able to accommodate our requests. The job went as promised. The two installers were very professional and explained everything that we asked them. Upon completion we showed how to work everything, what and when things needed to be Checked or replaced. Was given suggestions on things I could do to improve the efficiency of the new furnace and ac. Great family run business will not find a better company.

Lockwood came within 2 hours of my calling them, fixed the problem, and the furnace has been fine since.

The tech was out to our home within 3 hours of my placing a service call. The tech checked out the furnace and repaired one of the sensors. Have had no problems since then. Would use them again.

Great price, and even better service. Upfront, personable and efficient.

After getting a diagnosis of needing a new compressor for my outside a/c unit from another company. I called Lockwood air to get a second opinion and labor quote. I explained the unit was throwing the breaker immediately. They agreed that the diagnosis of needing a new compressor was probably correct. The took the model and serial number and verified the compressor was still under warranty. The gave me a labor quote of $685 compared to the first company's $1,100 quote (which I did not share with them).Once I decided to go with them, they had the part ordered and installed in less than one week. They came out exactly when scheduled and according to the technician, replace two other parts at no additional charge (a new hard-start kit and something else). I would definitely recommend them without hesitation.

We had an excellent experience. They arrived right on schedule on the day of installation and went over the equipment with me to confirm they were installing what we ordered. They were more than happy to answer all of my questions as I checked in periodically during the day. They put down drop cloths throughout the house as they brought in the new equipment and removed the old. About 2/3rds through the install, their salesman (VP of Sales & Service) stopped by and checked in with his crew and then with us. As they finished up at the end of the day, they went over all the controls and features, replacement intervals for filters, etc. and encouraged us to call them if we had questions in the future about the operation of the equipment. All of their people were very knowledgeable, and happy to discuss any questions we had during the day. Excellent experience. No negatives whatsoever.

We experienced two very smooth, headache-free visits. For the spring, he looked at the outside a/c unit as well as the inside and checked the temperature. For the fall visit, the furnace and temperature was checked. I am very pleased with the knowledge and the level of service from the technician. I was also happy that they sent us a postcard reminder in the fall that our appointment was coming up. I will use Lockwood again in the future.

We called Lockwood in the Summer when our air conditioner failed. They came out immediately and remedied the problem. Andy was very professionsal, quick and courteous. It was through him that we discovered the necessity for routine maintenance of our heating and air conditioning units. Andy came out today and performed routine maintenance on the heating unit, repaired a wire that had shorted from the humidifier sensor and replaced the humidifier filter. He educated us on the topic as well. He explained everything thoroughly and patiently. We are extremely pleased with their work! Thank you, Lockwood!

Lockwood Furnace performed a pre-purchase inspection of the furnace on the house I just bought. They produced a form showing that everything was good with the furnace. I moved in when it was hot and when I needed the heat a couple of months later the furnace failed producing natural gas odors throughout the house. They came out to inspect the failed unit ($100 fee) and told me about all of the things wrong with the furnace installation. The person providing the estimate also mentioned that I would have received different inspection results if I had paid for the inspection instead of the previous owner. They also gave me the highest bid on replacing the unit, saying that I needed the A/C replaced also. Because of their questionable inspection practices I am out $4,000. I guess you get what you pay for, and since I didn't pay for the inspection I lost money. I would not trust them to work for me.

It went excellent. They were prompt in their estimates, they came at their scheduled time, and stuck to their work schedule. Clean up went really well, and we were very very pleased with their service.

Very positive experience, they will be my "go-to" HVAC contractor.

Excellent work overall. Workers was prompt, clean and courteous. The old furnace was replaced, and an installation issue with the prior furnace was corrected. After checking with four other furnace installation companies, Lockwood was, dollar for dollar, the best. I will continue to use them for seasonal cleaning and maintenance.

I called them at 9:15 AM, they said between 10 and 2, showed up at around 11 AM. Extremely thorough and professional, one of, if not the best HVAC experience I've had in the 40 years living here! (I'm 59) Price was very reasonable for the amount of work done.

My air conditioning unit broke in the middle of a Chicago summer heat wave. Lockwood Furnace was able to come out early Monday morning, was on-time, and corrected the problem in about an hour.

I had no question as to their perfessionalism and responsiveness, but I did not consider it the best value.

I have a yearly maintenance agreement with them. They service the unit twice a year. They come in spring and recondition the unit. Then they come out in the fall to clean out the furnace and ensure that it is ready to go. I started to use them because they were the company that had installed the furnace 3 years ago when it was built. I had an electrifier and a humidifier installed on the furnace about 3 years ago. The only way I could continue to keep my warranty under was to use the people who had installed it. I have not found anything to find fault with them. They have always been on time, very helpful and courteous. I have no complaints.

We had no problems at all with them. Their pricing was very fair and they came out on time and were very professional. I would hire them again myself and I have recommended them to a few of my friends who have been very happy.