Indoor Comfort

Went above and beyond in helping me with my furnace installation. Not only were they the best priced, but they were honest and professional in their work. They also gave me energy saving tips, which I appreciated. I will definitely be recommending them to friends and family.

Indoor Comfort installed a mini split ductless heat/ac unit in my sunroom and garage. The personal service that Steve and his crew provided was fantastic. Steve was quick to answer any questions I had, whether it be product features, installation, timeline or financing. After consulting with Steve I was super excited for installation day to come. When it did, the crew at Indoor Comfort was top notch. They were quick, polite and knowledgeable. I am a new homeowner and this was my first big home upgrade and couldn't be happier with how the whole process went thanks to Steve and his team.

great installation. The pricing was way below competitors. Great company.

Everybody from Steve, the owner, Eric, the technician, and Lori in the office gave me outstanding service at a great price and warranty. Indoor Comfort has been our sole provider of all HVAC and Water Heater Installation for almost 12 years. Highly recommend as your first choice.

The installers were friendly and explained everything as they completed various steps in the installation process. Easy group to deal with when it comes to getting a final (and affordable) quote as well.

The owner, Steve, was out right way to provide a quote on a new furnace and thermostat to replace our 15 year old unit. The service techs were out within 4 days for the install which went well. All of the techs were very professional and did a terrific job. My poor rating was based upon the less than stellar customer service provided when I requested a detailed receipt for the purchase of the two units. Steve was left numerous texts and voicemails regarding this issue, no responses. I called the office several times and the voicemail was full, I could not even leave another voicemail requesting a paid receipt. I contacted my credit card to dispute the charge and I also decided to travel to their office in Itasca to attempt to pick up a receipt which I had been waiting for for three weeks, which was finally handed to me with the model numbers for the units and the amount paid. This is a direct quote from Steve, the owner of Indoor Comfort, "You don't want to hire a HVAC company whose warranty and service shows tail lights"...in other words you don't want to hire a HVAC company that you can't rely upon, does the work and you never hear from them again.

I shopped around and hired Indoor Comfort for their price and upfront info about rebates and how they handle them. I double checked rebates they told me with those online and both agreed with what Steve Kortes said. They arrived on time and were very professional and cleaned up everything. I will hire again.

I have a high regard for these people. Lightning struck my old unit and we were going into a hot spell. I called Indoor Comfort because they were one of the recommended Carrier dealers in the area (recommended by Carrier). They sent out a technician (Kevin) to assess the situation. He said that the unit technically could be repaired, it would cost almost as much as it would to replace it, so I took the plunge and agreed to the $7400 replacement project. My insurance company---USAA--wasn't able to send a claims adjuster to the site before we had the AC replaced, so I was taking a bit of a gamble. However, when the HVAC inspector finally came and assessed the old unit, they said that the unit technically could be repaired, but that it would cost as much to repair as it would to replace it. So there you have it. Their honesty verified by USAA. All the people I interacted with from Indoor Comfort were great.

Steve the owner was very helpful in helping make a decision in the type of unit needed. Will be using the company on the yearly service contract. All techs sent to do the install where very courteous and prompt.

very pleasant and easy experience they took care of everything from rebates,registering warranty,financing ,take away and cleanup .Very honest and upfront on everything that was to take place no hidden fees or surprises . they even set up my Ecobee 4 thermostat and room sensors which i purchased for no cost.I would strongly recommend them .

We Choose Steve and Indoor Comfort because we felt they would do a Great Job at a fair price. While meeting with Steve he informed us about the many rebates that are available for our equipment, even a manufactures rebate since we were replacing a Carrier with a Carrier product. Not only do they inform, they submit the rebates for you as a service they provide to their valued customer. Today was installation day, and Steve sent Eric and G out for the install. They did a fabulous Job, and were amazingly quick. We are in a neighborhood that are getting a-lot of new installs, and most trucks you see there for 2 days in a row. My wife called and said ya better hurry home, their almost done and I couldn't believe it. It was not a in and out mind you, Eric completely set up our new COR thermostat for my Wife and I, and set it up on our computers and IPhones as well. My motto is Great jobs aren't cheap and cheap jobs aren't Great. If you are looking for a Great Job look no Further than Steve and his team at Indoor Comfort.

It went great my furnace was replaced with the most up to date that is on the market at a timely manner. I would recommend Indoor Comfort to my friends and family.

They actually came the same day. Once they got here it was fine, but it was trying to get people here - it was the same experience.

It was free. It was under warranty. They've been providing service for me for five years. What I liked the most was they were able to come the same day as I needed them. What they could improve is the customer service in their office. It didn't go well and never does. I usually have to get a hold of the owner to get things going. It was an emergency call at about 5 o'clock in the afternoon. When I called, I hit the button for emergency number. It went through multiple people, which nobody answered, and finally it went to the owner. The owner said he'd call and get somebody. It went on and off for quite a while before he said he can't get anybody out before dark and they would come in the morning, and they did show up first thing in the morning. Every time I try and schedule something that is last minute, or even just to schedule anything, their office staff is terrible.

Put a hole in my new siding and covered it with a big piece of sheet metal, scratched my wood floors and tried to cover it with a rug, put A/C unit directly in front of outside water spigot and nest thermostat was installed incorrectly. Steve assured me all items would be taken care of. After multiple calls, emails and texts they fixed the thermostat and wrote me a check for the siding to be replaced. Said my wood floor estimate was too high and He wanted to send "his floor guy" out and said he would put in writing that he would unhook the ac unit if the water spigot ever needed repair. It's been 2 months and he will not return my calls, emails or texts. This past weekend my thermostat wasn't working so I called the emergency service number and never got a response. DO NOT USE THIS COMPANY!!! They do shoddy work, don't care if they damage your home and ignore clients to deal with problems they caused. And the owner,steve, is liar. Don't believe anything he says.

The entire process went extremely well. The owner was very professional, punctual and did not engage in any upselling but rather suggested not spending more for things I didn't need. The installers were on time, knew what they were doing and were careful not to damage anything when removing the large old furnace. I would highly recommend this company.

The owner, Steve, came to our home to evaluate our poor heat circulation, and 18 year old systems. We had previously paid for 2 service providers to fix the problem, which had no impact. He educated us on the cause and remedies available. He provided different price points and explained the differences in manufacturers. Indoor Comfort obtained the necessary permits and the project was completed within one week. The crew consisted of four men, Kevin, Eric, Paul and Ray. They were prompt, courteous, professional, and explained the installation and how the new system worked. The ductwork was modified to improve airflow. We now have more even heat throughout the house and even though the fan is on all of the time, we do not hear it chugging along. We are 100% satisfied.

We had a great experience with Indoor Comfort from the initial consultation to answering our extensive questions over the phone to the installation of the new furnace and removal of the old. The owner and employees were knowledgeable and friendly and easy to work with. We have had the new furnace for 3 days, so it's too early to comment on their work, but the experience was nothing but positive.

We are very happy with our choice of Indoor Comfort. They were very professional and enjoyable to work with. We would hire them again and would recommend them to others looking for a furnace replacement or maintenance.

Had an appointment scheduled for an AC tuneup between 11 AM and 1 PM. Called at 1 when no one showed up, and was told the tech would be paged and they would call me back. Three hours later (no call), I called again and was told the tech would be here at 5 PM. No one ever showed up. Horrible service!

The process went very well from estimate to the install. Steve came out on a Tuesday to provide an estimate and was straight forward and in line with what we were looking for. We wanted to replace out 23 year old furnace and AC coil. The old AC coil having a leak was the main reason for the replacement. After the quote was received we went through the remainder of bidding process and then selected Indoor Comfort. They were competitive in their price and quality of product. The install was then scheduled for that Friday. The install went as we thought it would in terms of timing, friendliness of the technicians, and cleanup. It was smooth.

It went great. Steve was our salesman and he answered all my questions promptly. Even answered my texts on a Saturday. They came on time. Eric was the main installer and he was wonderful to work with. The install was completed efficiently and the area was cleaner than it was when they started. They did come back to install our new thermostats. Once again they worked with my schedule and came on time. The new heater is working great. I love the new thermostats by Ecobee. Would definitely recommend Indoor Comfort.

On May 22, 2015, Indoor Comfort came out to install a new air conditioner and return vent. The AC seems to be fine, but we've had a serious problem with the return vent. When Steve, the owner, came out for the estimate, he indicated that the return vent could be installed in the wall. On the day of service, however, the return vent was installed directly in front of the supply vent, cutting open the floor, serving to suck up all of the air from the supply vent in the room. The return vent was installed in that location without consulting with me first. When asked if the supply air would go directly into the vent in front of it, the technician admitted that he "thought about that," but that it was fine. Had we known in advance that the technician would cut open the carpet and install the return directly in front of the supply, we would not have gone ahead with that. Repeated contact attempts to Steve, the owner, to discuss and resolve this situation, have been unsuccessful. We would be happy to revise this review if Indoor Comfort calls us to resolve this situation. EDIT: After filing a BBB complaint, Indoor Comfort contacted us and resolved the problem. I have revised the review to include that, and have upgraded the ratings.

A positive experience, no issues, very courteous technicians. I ask a lot of questions, the technician had no problem answering my questions and explaining things to me. Very pleased.

Great job. All their service personnel have been very good. Kevin has don emost of service and is very accommodating. Advises me how to balance air and heat with baffles in the ducts.