ISLAND LAKE PLUMBING

Don did an excellent job. He scheduled us quickly and completed the job neatly and quickly. His rate was fair and he was patient in the face of the many obstacles an older home can present. We highly recommend his services and will use Island Lake Plumbing again in the near future.

Don assured me that it was a pipe that no longer has a use and said I was able to use the shutoff near it safely. He was quick, punctual, and friendly.

This man is a great communicator. He lets you know his schedule, when he can be there, how his time is running, and when he's on his way. Keeps you constantly updated. He has down to earth, common sense solutions. Doesn't make a mountain out of a mole hill. Does great, professional work and is efficient. His price is very fair. I would call him in a heart beat for any of my plumbing concerns should the need arise again. I really liked him.

Very professional and accommodating. Work went as expected, would hire again.

Very satisfied with work, he really knows all about plumbing!

I have used this plumber for over 10 years, I have found him to be fair, prompt, ad reliable.

Very well! Will use again. Highly recommend.

After having received the estimate from his visit, I called this plumber 3 separate times in the following 3 weeks to schedule the service. I wouldn't have given him this many opportunities to return my calls but a good friend spoke highly of him. Also, I gave him the benefit of the doubt because it was before and after the Thanksgiving holidays when I was trying to reach him. I left a message each time I called with no response.

He was not able to provide service because the pipes needed to be replaced. He came out in an emergency, I was waiting for another company to do a major job, but it was not scheduled for a few more days and they could not make it to my house. He gave me his honest opinion and a price quote which set my mind at ease. He did not charge me for his services. He even moved my appointment up because he knew it was an emergency. I will definitely be calling him again (if I need plumbing services - but let's hope not).

We have found our forever plumber! I called Island Lake Plumbing the day after New Years to repair a toilet the grandchildren had totally clogged. We had tried clearing it with a plunger, but it was way beyond what we could do. Don called back 30 minutes later and was here 30 minutes after that. He routed out the toilet so that it works again, then went to take a look at some other plumbing issues I had told him about earlier. He fixed a floor drain in a stall shower that was damaged as a result of "repairs" by a previous owner, checked out a toilet in that bathroom that had problems in the past and said it was fine for now, then looked at the shower faucet control there that had always been almost impossible to manipulate and said that all it needed was a new cartridge (about $25), would I like him to go pick one up and install it later? He said he'd be back in a few minutes, and he was. I was thinking there would be an extra travel charge or something, but this had been an annoying problem since we moved here and I just wanted it fixed. Another plumber who looked at this faucet had given me an estimate of $1500 for this same problem, so a travel charge to get the part was fine with me. Don came back with the cartridge, installed it, took a look at some repairs we had done ourselves in another toilet and said that, too was fine. He presented his invoice, which I was sure was going to be in the $400-500 range but no! Bill for ALL THAT turned out to be $131.40. No travel charge, just his flat hourly rate plus the cost of the part. Work done the same morning I called at a price that was more than reasonable. No surprise that Don has so many excellent reviews on Angies List, he's terrific!

He was very good and very nice. He did good and got it all cleaned up. He worked fast. He was a little messy and I had to clean up.

It was excellent. The gentleman was very nice and hardworking. I'm very satisfied. I'd call them again anytime. It was reasonable for the work done.

Don stopped by on Tuesday (6/17/20014) to check my water heater. He quoted a price on the phone to fixit and to install a new one. Once he checked it all out he said it could be repaired and ordered the part on the phone and picked it up the next day. He told me he would be here on Wednesday between 3:00 and 3:30 and call on his way, he arrived at 3:15 (can't be more prompt than that). He fixed the water heater and also installed a new kitchen faucet that I had purchased for my son to install, but he was very busy so I asked Don if he could and without even thinking about it he said sure. He was so professional and so was his apprentice Kevin, social and clean. I had another service come on Monday and he quoted me $647 to fix it and $1340 to replace the heater. Don only charged me I/3 of the first plumber and was GREAT. I took several of his business cards to pass around and put his number in my cell, that's how pleased I am with his work, because I don't ever want to loss his phone number. I can't even find all of the words to say how GREAT, Wonderful, pleasant and extremely professional he and his apprentice

Prompt, professional, proficient, fairly priced. Don is coming back to do some additional work for us.

I have used him in the past and have always had a great experience. He is a fair and honest guy.

awesome job, time and execution. priced exactly as estimated, a lot of thought put into the work.

He just did a super job. He cleaned up after himself and gave me an excellent price. I would use him again in the near future.

Don answered my call and was able to come over to view my issue - a leaky sink - in the same afternoon. Before his visit, he gave me a run-down of fees for his services over the phone so I would have an idea of what the cost of the repair might be. He came out very quickly and took a look at the leaky sink. Once he determined that it was a quick fix and that he had the parts with him, he gave me a quote that was right in line with what he had quoted earlier on the phone. I agreed and he fixed the leak in less than 15 minutes. He was very professional, thorough, and clean.

Don was on time and completed all the tasks that we had asked for. What's to say - everything works as it should.

Don quoted a price for the job and then scheduled a time to do the job. He showed up within the time frame promised, performed the work, and left in a timely manner. He was courteous, professional, and cordial at all times. When the work was completed he cleaned up the area he worked in and left it as it was when he arrived. I would recommend him to anyone requiring plumbing services.

I would like to recommend Island Lake Plumbing. His prices were reasonable. He was very punctual. He does a good job, in a very timely manner. He is professional in his demeanor, manner, and everything. His work is great. I will use him again.

Most of the story is in the previous paragraph. I would add that Don was always easy to reach. He answered his phone regularly. When he couldn't answer immediately, he returned my calls within an hour or so. He knew the problem, and offered three repair options. He recommended the most reasonably priced one, but listed the pros and cons of each choice. I was very pleased with his knowledge, skill, and price. I would hire him again, and I would recommend him to others.

In about April of 2011 my downstairs toilet was leaking. After posting on Facebook that I was looking for Plumber referrals, I received Island Lake Plumbing as a referral from a friend. I called Don and explained the situation. He was able to come that same day to take a look. The seal for the toilet was broken, and sewage had leaked under my wood bathroom floors. He reviewed with me that he would take out the toilet, so that the flooring could come out more efficiently, and the floors could be cleaned. He was very honest, and advised it would be more cost effective for me to pull up the wood flooring myself, rather than pay hourly plumbers fee to do that. As a single mom, I appreciated his honesty, and him giving me options. He advised If I wanted to handle that, to just call him once I was ready for the toilet to be reinstalled with the correct, new sealing. A group of men from church came to pull up the flooring for me, and then surprised me by fixing the toilet, too ! About 9 months later, something did not seem quite right, as the new flooring was 'bubbling' up. I called Don again, and explained why I had not called him earlier. He was able to come over the next day, however I was not available for a few days. When he came, he was able to identify that the wrong size seal/tube was put on, and pulled up the toilet again. I pulled up the wood flooring a few days later, and then he came and reinstalled the toilet with the correct parts. While Don was at my house the second time, I asked him to please listen to my upstairs bathroom creaking floor. I had had some leaking a few months earlier, but that issue was identified and addressed (was in regards to my kids showering and not using the liner correctly). I was now afraid maybe the floor would fall through. Don took the time to review why it would be creaking now, and reassured me. Don is friendly, professional, punctual, efficient, offers explanations and has very competative/fair pricing. I will definitley use his services again, when needed, and have referred him to my family and friends.

called on labor day - answered the phone schedule for the next morning, called in morning showed up on time

He gave me an estimate over the phone - came out quickly accomidating my schedule, fixed the problem right away and was very affordable.A very good experience