Aqua Doctor

Did a great job - cleaned up very well.

Prompt professional service.

Called for an estimate and they came out and finished the job the same day! Exceeded my expectations. I’ll definitely be calling when I’m ready to remodel our bathroom

Have estimated on Saturday and get work done on Monday. Very experienced work .

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Great experience in every regard. I have already hired Aqua Doctor far another project and they are doing excellent work on it as well.

Paul was very professional and informative. He took the time to answer all my questions and explained everything in detail. "The project was top notch. Not only did they consistently show up on time, but they finished the project early and were willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out great

Chris and Rob was very polite and respect. They made having strangers in your home comfortable. Chris was very knowledgeable and understanding. I would definitely recommend Chris and Rob for your plumbing services.

AquaDoctor responded quickly and provided efficient service.

Couldnâ t believe how fast the replied, arrived and completed repairs.

So disappointed because I chose them based on reviews. This was for annual maintenance sewer rodding work done improperly 6/17/20, by AquaDoctor. Can't identify employee because he didn't identify himself, and there is no name or signature on receipt. I called and explained sewers last rodded in 6/19. No existing problems - needed 2 pipes done as annual maintenance- main sewer drain and sump pump/storm line. I was quoted $365 for both drains. Employee arrived on the morning of 6/17. I reexplained the job, and asked if I needed to run water to flush pipes as he worked. He said not necessary - surprising to me because this has been standard procedure through the years. My husband was home, and I left to run an errand. To my surprise, the employee was gone when I returned in 45 min. For the main line, employee said he couldn't get to the street because pipe was dislocated/cracked and needed to be repaired. Couldn't show on camera because of water in pipe. Claimed notches on the cutting blade were damage caused by our concrete pipe because it was dislocated. He quoted us a $3200 repair estimate involving digging up yard. He also told my husband that the storm sewer /sump pump line was full of water, and he couldn't rod it. He collected $365 by check. I discovered the invoice didn't reference second pipe (sump pump/storm sewer), although it was included in quote from company, referenced by me, and he told my husband about the problems with the second pipe in detail. As I was very uncomfortable with the situation and the vibe, I called our regular plumber who came out on 8/31. (He was unavailable in June for the original work due to Covid issues) He successfully rodded sanitary line, working through roots that had been cut but not flushed from line, but left lying in the pipe forming a clog that would have backed up our house. Our plumber said roots should have been flushed. He successfully rodded the line to the street and back into the floor drain, then ran a camera both ways to confirm no problem with pipe itself. For the storm sewer/sump pump line, he opened the access valve and saw that it was full of water, and clearly had not been rodded. He cleaned it out with no issues in 10 minutes. His redo/completion cost us an additional $400. Our plumber told us this "broken pipe" claim is a common scam. I sent 3 emails and made a call to Aqua Doctor since 9/1/20 asking for an explanation and a refund. My emails were professional and appropriate. During the phone call, made two weeks ago, and followed up by another email, I was told "Well, we get lots of emails, but I'll make a note." I received no other response from the company.

Very accommodating with my schedule! Very knowledgeable and super personable. Quick and efficient! I will definitely be using aqua doctor for all my plumbing needs.

Paul and Rob did a great job. Price was extremely fair, showed up on time, respectful, and explained the entire process. We plan to hire them for more work in the future.

Where I spent over 1 1\2 hrs. trying to clear the clog and failed, Aqua Doctor did it in less than 15 minutes. Of coarse I could say I started clearing the clog but that would be a lie. Thanks Aqua Doctor.ð

I really hope their guy Paul is an outlier. I had called in for a rooting of the sewer line. I could not be there in person, so he told me he did what he could and was not able to root past 45 feet due to a problem in the pipes. He then insisted we needed the sewer line replaced the next day for $7,800. He spoke down to me when I said I had to get a second opinion first. After he left, the lines were still backed up. Two days later I was there in-person with my second plumber who showed me Aqua Doctor had not rooted the line AT ALL and there was not an issue as described by Paul. The second plumber cleared the line and everything worked well again. While I was there, the city showed up to check on a called-in report that the sewer line was being replaced without a permit. Apparently as soon as they were paid, Aqua Doctor spitefully called in the false report since I did not jump at their offer to immediately replace the line without seeing it for myself. Outside of the recommendation and his call to the city, I would still describe Paul as a je** and very unprofessional.

Great experience. Will contact in future for plumbing needs.

Were able to come the next morning to fix a clog, done in an hour!

They were professional and got the job done quick.

Workers from this company are crooks. After trying to do very simple job of clearing kitchen line they claimed line from the kitchen is so clogged that it must be replaced in the crawl space. Paid them for nothing. Do not hire this company if life depends on it!

Very satisfied with Aqua Doctor. Project was thoroughly explained and work was done well. Would use their service again.

Had a clogg in the kitchen sink. They routed out the pipe . The blockage was completely cleared and blockage routed to the nearest toilet. The company is insisting there is no correlations to original problem and they are not respsonsible to clear the clogged drain in toilet. There was no problem prior to the toilet before they came out. Multiple plumbers heard me explain the situation and they feel there is a 100% correlation with the new clog in the toilet and the original problem in sink. So at this time I am having to pay for someone to do the routing again. I was given a six month warranty and it is worthless due to did not fix the problem this time and not willing to resolve it. I am also concerned while he was doing the routing he could have damage the pipes due to based on the terrible grinding I heard at one or two points. A

The technician did a great job of communication when arriving, and once he determined what I needed, he explained in great detail how the plumbing works, in my case, with replacing my outdoor water spigot. They provided same day service and did awesome! Will recommend and use again.

They came in tight away when called for a sewer back up. They attempted to fix the problem but were unable to that day. They started the work a day after the initial visit and completed it in four days. I was not happy with the concrete replacement they did in the basement after the job was done. They came and fixed it quickly to my satisfaction. Very professional group.

They did a good job.

Tim and Rob did a great job. Did not over charge. Works well. Would use them again.