ANCHOR SPA & POOL INC

April 2022 Update: Going on the fourth year of our miserable experience with our pool. We just paid for our pool to be opened by Anchor and the situation with the wrinkles in our liner have gotten worse. We have not heard anything since last year of which they dug a hole in our yard to "see" if they could find the issue and have not found anything. It is a continual process of us following up with them to get a status. We have never once gotten a response from them without us first reaching out to see where things stand. Their billing department is the only form of communication which seems timely and informative. If anyone is looking to use their company and wants a full account of our experience than please feel free to reach out me personally. *** Update in long going saga with our pool. Let me first say Larry (the owner) is a nice guy with I believe good intentions. The staff do what looks like a good job maintaining water clarity and chemical balancing. My 1 star review has everything to do with the actual construction and installation of our pool itself. We had our pool installed in 2017. By 2018 we had a liner issue where wrinkles started to show along the side and bottom. When we brought this up we were told the issue was our fault and caused by ph balance related issues. We did not believe this to be the case and after research online it sounded more like water related issues getting behind the liner itself. We did not know better and said ok. They replaced the liner which we incurred an expense to do. After the new liner was installed we paid for the highest level weekly/monthly service to maintain all of the equipment and chemical balancing. This was solely maintained by Anchor and their staff. They open the pool, maintain the water the entire season, maintain all of the equipment and then close the pool. The following year we noticed wrinkles again. After investigation they now claim the water table in the ground is the issue. Amazing the tune changed after we paid for a full year of full service from the? They ended up ripping up our back yard to install additional drainage and smoothed out the wrinkles the best they could. We had to repair the yard when they were done at our own expense. The wrinkles came back yet again and are now present all over the side of the liner. After nearly one full year of back and forth we still do not have a solution. We still have a liner with wrinkles. We are still paying for all of their services. (pictures attached of what wrinkles look like) I have no doubt something was not constructed properly during the install of the pool and as such we have taken the burden of dealing with it. This has been a problem for almost 3 years. Although we do like Larry and the staff we cannot recommend their service to anyone. Although we have no experience with other pool companies we would recommend to look elsewhere for a better solution.

They could make their prices a little bit lower.

That was fine but it is just previous things. They don’t call back. I call them and leave several messages but they never call me and I have to keep calling. It could go on for weeks before somebody gets back to me. I ask for new people but it seems like they are all bad. We will continue to use their service until we find somebody because we don’t know how to do anything with the pool.

ACCOMMODATING TO OUR WISHES