SEARS HOLDINGS CORPORATION

Description of Work: Ordered a vacuum cleaner; then found it for $88 less on Amazon. Was promised a price match. Did not receive it, and was not notified that I wasn't going to receive it.

Description of Work: Went to the retail store at golf Mill in Niles, IL. Bought a dishwasher, over the stove microwave, garbage disposer, plus service contracts on the major appliances. The dishwasher was a Frigidaire. Not even a month and repair had to come out because the unit wasn't working. It was a bad control panel, so the repairman said to the store and tell them you want a replacement. I did that, and the nice associate at the store dialed up Sears Solutions and told them this was a warranty item and that I wanted a replacement. That's when it went downhill. The Solutions rep did everything wrong. I ended up having to pay for a second installation for the replacement unit (eventually Sears Corporate credited it). A replacement dishwsher was sent and this time a Sears contractor installed it. He did such a lousey job that the door wouldn't open, right after he left, and he got water all over my brand new sink base cabinet and the veneer bubbled up, plus he screwed the legs of the machine into the floor. I still have no working dishwasher, and left the one as is so someone could see what a horrible installation the contractor did. To date, I have gone full circle with Sears, all the way to corporate, and in the end, I am left talking with the contractor who installed it. It took since May 1 for a damage claim to even be filed, and that is why now I am talking to the contractor because he wants to come out and see what was done by his guy. Sears offered to pay my own contractor to remove the old one and put a new one in, but my contractor doesn't want to get involved. He was there the day the Sears contractor put it in and I overheard him say, "how can this guy sleep at night". The Sears contractor is still telling me it is not unusual for them to screw the legs into the floor--I haven't found a manual that says to do that for the install, nor was my first unit screwed into the floor. It is now 15 days since the replacement was installed and I'm inching forward. It is unfortunate that I have spent hours of my time over the defective dishwasher that was delivered when the first Solutions rep should have processed a warranty replacement, and under that the replacement would have been installed for free, but even so, that wouldn't have prevented the contractor from doing such a horrible job installing the replacement. I am left wondering what the heck to do. I was told to get an estimate on repairing the floor and sink base by Sears, and that I have 90 days to replace the 2nd unit. Now I have to give up more hours of my life just because I bought a major appliance from Sears.