Creative Concepts Home Improvements

THESE GUYS ARE CON ARTISTS.. NO CUSTOMER SERVICE.. THEY WILL ROB YOU AND RUN WITHOUT A CARE....I HOPE TO SAVE THE AGONY For someone else.. heres my story Well to start off we had a meeting with the sales guy Dan in April 2013 and he told us that our project would be very easy and the top of sunroom will bud up right to our house and we could do an open concept and it would be a four seasons sunroom. Pretty much told us what we wanted to hear, he sold us and we were excited cause we usually do our own work on our house, and cause we thought we were paying big money that it would turn out nice and we could sit back watch someone else do the work. We ended up putting 44% down as a deposit. So they got our money and didn't hear from anyone for months til about July/August. We had to threaten to take them to court in order to get there attention. So, after all the phone/email tag we started work beginning of September. They had this concrete (Valera) come and pour a trench and they poured the concrete while it was raining out. The whole foundation ended up pitching towards our house and it was off a lot.. we told them we wanted it redone.. it ended up being a huge fight about it. These guys had a meeting at my house and I have 2 small children and these guys started arguing cursing and a hammer was involved. My kids were so scared! (So unprofessional). They ended up digging up the top layer (about 2-4") and repoured the concrete. It still came out uneven. We were sticklers cause we wanted to do tile flooring to match our kitchen since it was gonna be opened up from the kitchen. We were unhappy about it and they just said too bad!! They stopped working and pretty much told us we were going to court if we don't continue work. So we let them since we wanted this room done. So, after they had delivered the materials they had told us we had to pay more money in order for them to continue. So we did pay them. Once they started building we had problem after problem. They changed the entire room and it went about 2 feet higher than our roof so they had to build a layover on our existing roof (which we never approved). The guy Colin built our roof using 2x4's and using OSB. Which states clearly from Village to use 2x8's and no OSB. They had to redo it. We had leaks 3 different times (in our attic, thru the vents, into our kitchen into the attic, in sunroom) cause it wasn't done properly (he told me leaks are to be expected until it's completely finished). Than he told me for 2 weeks he was waiting for shingles to be delivered and finally I couldn't take it so I called to home depots and found them in stock. (They lied to us like this all the time and found out later they had him working on another job). They finally put up shingles. We gave them another check for 30% (which equals to 93%) and than they took off and never came back!! SCAM ARTISTS!!!! WORK THAT WAS NEVER COMPLETED AND WAS ON CONTRACT!!! We have damage on our siding from them drilling holes In our house from all the water leaks (drywall and insulation in kitchen, bathroom and attic) They never started the electric ( was suppose to have 4 outlets inside and 2 outside plus 2 coach lights and a ceiling fan installed) Insulating the walls and drywall with patching and ready for paint Install a PTAC unit (heating and cooling unit) No trim on our two skylights We have 2 sliding doors one with a handle that doesn't lock and one with NO handle (no security) They never drilled drain holes outside for the water to come out of the windows (water backs up and comes into our room which soaks the wood all around) Missing trim inside on top of sunroom Sliding doors are loose and have HUGE gaps under the doors about 1/2-1" thick Was suppose to install our tile floor Suppose to take our sliding door out to our kitchen and expand walkway and case all around All the little details like making sure the windows are secure and leveled and caulked.. etc.. we have drafts coming into the room thru multiple locations. Also, on top of all that there is garbage all over our yard including loose nails. They were suppose to take this all away months ago and we have 2 small kids and a dog, they are restricted now. Anything that could go wrong DID go wrong! This was such a stressful situation that I don't wish on anyone that is why I am writing this to hopefully prevent someone else from experiencing this.. Brian (production manager) came to us pretty much said we will let you keep the last 7% and just finish it up yourself and if we don't take offer than we will have nothing cause they are walking away regardless. I mean we paid this company to finish everything so we didn't have to worry about anything but it turned out to be the worst experience... so UNPORFESSIONAL!!!! The amount doesn't even cover half of the stuff. Ill update again once this has ended!!

These guys are con artists, plain and simple. I initially signed a contract with them to build a four seasons room for the first floor of our newly purchased home. The estimate was $40,000, and I paid half upfront. They mentioned that they also do general contracting as well, and offered to do the entire first floor, which we were planning to basically re-build from scratch into an open concept layout. Since it's easier from a permitting perspective to have one GC name, I agreed to do it. They came in, took some measurements, did some drawings and came up with a design. A few weeks in, we realized that it was going to cost too much to redo the entire first floor and build a sunroom, so we opted for a phased approach where we do the first floor first and put the sunroom on ice. It should be noted that the design was not finalized and therefore no materials were ordered at the time I decided to change scope. They were amenable to the request and we proceeded with the rest of the first floor project. While my designer worked on coming up with a scope and layout, I asked Creative Concepts if they were willing and able to build a canopy in the front of my house. They were more than happy to do so, and said it was a separate project, separately billed. My first red flag was when the contract was on the paper of a different company. Creative Concepts told me that it was the company they use to do the actual work and it was simply more convenient if I signed on their paper. I went along with it. Their "other company" did a horrific job on the canopy. It looked like the work of a DIY hobbyist. It was unacceptable, and I told Creative Concepts as much. Their response was, "It wasn't us, it was 'other company'" and threw their hands up. But while disavowing themselves of the whole thing, I realized that the permit we were about to submit for the project Creative Concepts said they were going to undertake but had the other company name written as the GC. I was outraged, and felt completely misled, first because Creative Concepts assured me that it was their project, and second because I wasn't about to put the most important room of my house in the hands of people who couldn't get a basic canopy right. As it turns out, Creative Concepts is nothing more than a reseller. They aren't contractors and don't do any of the labor themselves; it's all outsourced to any number of contractors and concealed from you unless you look very closely at the permit. If something goes wrong, Creative Concepts can simply throw their hands up and say, "It wasn't us! Sorry!". Needless to say, the entire Four Seasons/Creative Concepts/Incredible Builders/Amazing Sunroom cloak and dagger crap put me off of them completely and I decided to cancel the project outright. That's when things went from bad to a legal matter... They claimed that if I cancel the project, there would be all sorts of cancellation fees associated with it that would make it very expensive to cancel. They didn't specify what those fees were, but after some back and forth, I settled on a basic bi-fold door system and opening up the back of the house to create an indoor/outdoor patio system. In exchange, they assured me that they would use a different contractor than the other company and there would be no cancellation fees. So the matter is settled, right? If only. After coming to that agreement and thinking it was a fair compromise, they then inform me that it's a new project rather than a changed project scope, and therefore all of the cancellation fees and penalties applied. And, oh, in a really funny little mathematical coincidence, the fees and penalties worked out to exactly what I put down - $20,000. Meaning, they need a new deposit for the new project. Bottom line - they misled me about virtually every aspect of the project, and when I caught on and attempted to get out of it, they buried me with fees. There's no way they can legally justify a 50% penalty for changing the scope of a project. If it's $40,000 for labor and materials, how can half of it be accounted for when we never even progressed past the planning phase? The matter is now in the hands of attorneys. It should go without saying that I won't be having any work done by them. And I strongly recommend that you avoid doing business with a company (and their various aliases) with practices like this. Companies that do sunrooms are plentiful. Make sure you do your homework and ensure that they have their own staff of installers who represent that company and will stand by their craftsmanship. There should be one company where the buck stops, and you should avoid with all due haste umbrella organizations like Creative Concepts. Companies like these are so densely layered that they can disavow responsibility for virtually anything that goes wrong with your project. In summary, my advice is: 1. Make sure that the company you've contracted with is the company doing the labor 2. If not, make sure you get references not just from the company you're contracted with, by the sub-contracting organization as well 3. Make sure name on the permit is of the organization you expected to be there 4. Make sure your rights are represented and protected before you sign the contract, so you're able to get out of the project if you realize that you're not going to get the quality you expected. Nobody should be extorted into accepting shoddy work.

We signed the contract to have a three season sunroom added to our house in April, then waited 3 months for the city to approve permits. They started building the room in July, and it was finished in September, There were only minor problems, and they fixed all of them at the end. The only frustration I had was that I would have likaed more communication about when people were or weren't going to show up to work. Overall, we are very happy with the room, and I would recommend this builder.

The service was outstanding. Matt, the owner, was extremely helpful. He gave us a lot of great ideas on color choices. He is definitely a perfectionist and an artist. I will absolutely use them again.

b

Read the statement above.

Very pleasant experience. All workers were qualified, polite, and very business-oriented.

We had always wanted to add additional living space to our 1400 sq. ft. ranch home. We had always had (40 years) a cement patio that led from our patio doors from our kitchen. It got limited use due to heat/cold extremes and bugs. We had been researching for roughly 10 years the possibility of an addition to the back of our home. Earlier this year, we were at a home improvement fair and stopped by a Four Seasons Sunroom booth. We had heard of the company and decided to talk to the gentlemen in the booth to get a better perspective of their sunrooms. After listening to them and knowing what we had envisioned for an addition, it just seemed like a perfect match. My wish list was: 1) the addition had to give me the same feel as being completely outdoors; 2) climate control so we could enjoy it year round; 3) spacious enough for entertaining. Our specs included: approximately 15 ft width X 19 ft depth x 8 ft height (about 300 sq. ft). Creative Concepts Home Improvements, Inc.'s base price for a Four Seasons Sunroom was $49,700; additionals were: 1) a heating and air conditioning unit $1,250; 2) flooring $1,900; and a separate electrical box $925 (optional). We had originally included the installation of a ceiling fan, however, once we saw how low that ceiling fan was going to be in the room, we decided to cancel the ceiling fan. It would have been obstrusive in the center of the room due to low ceiling height and additional air circulation wasn't needed. The heating and air conditioning unit also provided a fan which works beautifully for air circulation if required. The design team and the two gentlemen who worked on the project from beginning to end were great. Communication was great. They kept us in the loop at all times. Any concerns/questions we had were answered and/or dealt with right away. After completion, we had some water seepage in a few windows. We called and they came and fixed the problem with some "weeping holes" - hadn't had a problem since. We have an all glass ceiling which works for us since we have a large tree that shades the sunroom. However, if you didn't have natural shade, you might want to go with a solid ceiling for shade. The heating unit has been tested in as low as 25 degrees and heats beautifully. Worked just as well in the hot summer months when we needed air conditioning in the room. Our only regret is that we didn't do it sooner. It has provided us with wonderful "outdoor" space we can use year round and an excellent space for our ever growing family gatherings.

Company installers appeared when scheduled and worked in a very professional manner. They removed the old roof and had it hauled ioff the same day. The new roof was installed during the course of the next two days, The roof was trimmed off and caulked to prevent leaks. Unlike the old roof, the new one has not leaked anywhere since we have had it over the following 4 months. The work on the new roof was skillfully done and with precision. The workers did an excellent job cleaning up after the job was completed. My overall opinion of the repair job was - EXCELLENT. Quite frankly, our enclosed screen-in patio looks better (in fact, much better) than when it was first installed 35 years ago. One final note, I was really impressed with the Senior Designer on the project. When he initially visited with us to give us an estimate on the project, he gave us some really creative suggestions for repairing the concrete floor which had a rather large crack down the length of it. We took his suggestion, had the floor repaired by a concrete contractor and the floor now looks brand new. Without his suggestions, we probably would still be looking for a solution to the problem. I am grateful for his services above and beyond what was required on his part.

This was a great experience. The company came out to our home and did a rendition on the computer to show us almost exactly what the room would look like on the home, and that was awesome to see. Then they followed their production schedule. The permit took a few weeks to get, but once they got the permit, the process was quick and easy. The only glitch was that when the room was built, they did not have all matching locks for our doors, but they got that taken care of within a couple of days of the room being done, and now all the locks match. The room is absolutely beautiful! This is our favorite room in the house!