A&E FACTORY SERVICE

This company is subcontracted by Sears Maintenance. Sears contract by American Home Shield. A&E tech showed up one week, diagnosed, ordered parts for following Saturday 2/25. On that date, i just got texted that it was rescheduled to Mar 3. Called their number and could never get a live person to find out what happened. Parts had already arrived at our home. On Friday, March 3, tech called he was on the way, we got home in time to meet him. Two hours later still no tech. Apparently he took picture of some gate and said we weren't home. We live in subdivision so have put our name in to have gate call us. We received no such call. Again tried to call number, just a big circle of push this number and that number and finally live person in Asia told me that tech said we weren't home but they would dispatch again. Needless to day no service and now rescheduled to Friday March 10. Three weeks so we'll see. Sears should know who they are subcontracting-poor company service!!!

The repairman gave a wrong diagnosis and proposed very expensive repairs. We declined to perform them at that time. He caused additional problems with the burner knobs. Unit worked worse after he left. The entire process was unprofessional with almost no documentation. The price of the initial service call was almost twice market price. I subsequently called another company that repaired the unit for half of A&E's proposed price. The items they determined broken were different from A&E's diagnosis. I called A&E to ask for a refund and they declined, saying I paid for a visit and I got a visit. Apparently they don't care whether they actually provide a good diagnosis or send a skilled repair person.

A&E is the recommended repair service for Amana refrigerators. They provide service nationwide. I called a few days in advance to schedule my service. I selected morning appointment so the service person was scheduled to arrive by 8am and noon. At 11:30am, the service person called and said that he was running behind schedule. He thought that he could be there within an hour. At 1pm, I still had not heard or seen the service person and I needed to return to work. So I called and cancelled the appointment.