First Fence Inc

Responsiveness grade of C is because the Sales Rep, Eric, took 3 business days to return a phone call. The product looks great. Very good, quality job. They left our yard and garage a mess, I mean a complete mess, but I spoke with the Owner who made things right with me and I appreciate that.. Overall a good experience. Our gates look and work great. They are higher than anyone else I had give us estimates, but i try to support a local family owned business. Cost of 2 wood gates and about 3 feet of fencing was quoted to me at $1350. And don't forget to get your permit as my Sales Rep Eric said wouldn't do that for me.. Overall I'd give them a solid B

The workers were great. They showed up on time and worked hard all day including digging all the post holes by hand. Their workmanship was excellent and they cleaned up everything nicely. The only issue was with the responsiveness before the work started. I had to call myself to find out the status of the schedule. At one point they called to say the fence would be installed but the permit was not finished. Overall, I would work with them again. Their price was good and the work was excellent. Just understand they might not respond to you quickly.

I did not select them since I had an estimate that was just slightly hirer who I had already worked with on all of the fine details. Had I went to them first I would have definitely hired them. It was a tough decision.

Overall it went well. We had some delays due to weather but work was competed to a high standard and I would definitely use them again.

Their all A's, I have recommended them.

Awesome! Great work, professional staff, and wonderful product at a fair price!

Order was completed in November and then the cold weather hit, so was delayed until Januray when we had a warm week. They were flexible in scheduling when it worked well with the weather (so that a quality job could be done) and with me.

Fabiola's company to do business with perfect installation !

No problems from start to finish. Everyone I talked to was cheerful and accommodating.

Great overall although they did not bother to ask me to inspect the finished project after, they just left.

Excellent service from start to finish. Job was completed in 1 day

I received quotes from four different fencing companies before deciding to hire First Fence. First Fence was the most expensive of the four companies, but they were the only one who promised to build the fence using best-practices I found from researching online and where the sales person, Kevin Murray, did not lie about those practices. For example, from my research I had determined that I wanted the fence built with stainless steel, ring-shank nails, so they wouldn’t rust/bleed over time and so they would have a stronger hold than traditional shanks. I also determined that I wanted the posts set 36” deep, and that I wanted grade 1 western red cedar used. Kevin showed me product literature from his company, where it clearly stated that they always install fences the way I wanted mine built. He also wrote all of these line items into the contract so there would be no question about it. However, the other companies tried to tell me that galvanized nails were less likely to bleed than stainless steel, or that standard shank nails will provide the same strength holding boards to rails as rink shank, or that the strength of fence posts is not related to how far they are buried, as long as you throw some concrete on top, all of which are untrue. The sales process was not without flaws, though, as I sent a written request for the estimate via email to Kevin which specifically requested a quote for board on batten. Kevin assumed that I wouldn’t want board on batten, so he instead quoted me for the much-cheaper board on board style. When I realized this and contacted Kevin, he came out the same day to fix the quote. I ended up going with a Layered Traditional style instead, which had a price in between what I was quoted and what I had requested, and I agreed to pay the additional difference. Unfortunately, the installation process went terribly. They originally built the posts over 5 inches into the neighbor's yard, despite me providing the installation crew with a survey and telling them that my neighbor was very sensitive to making sure the fence was not on their property. They then tried to argue about fixing the problem, but there was no point to continue work on the project until this was resolved. I had to take a day off work to meet with their installation manager to review the situation, and he finally agreed to dig up the posts and re-install them. In the attached pictures, notice that the property line is only 1.95 feet (~23 in) from the garage, but the post was placed 29" from the garage. Thankfully I measured the posts myself right away the first day, because the company's standard contract says that the homeowner is responsible for ensuring that the fence is on the correct property, meaning that the company would not be responsible to fix the fence later if the neighbor complained. Besides building the fence on the wrong property, the spacing between the posts was erratic. Some posts were set 5 feet apart, others 6 feet, others 7 feet, and 2 posts had a gap of over 10 feet in-between them where they had run out of material to put more posts, but likely had expected to return with more material the next day. The yard has two trees in it, and the installers just set the posts wherever they felt to avoid the trees without planning for how to keep the distances symmetrical while also avoiding the trees. Another problem was that the 9 foot posts had been buried only 12 to 24 inches deep, not the 36 inches as per the contract. One of the installers told me that he always cuts the top 12” - 18” off of the posts at the end so they look a consistent height, completely missing the fact that posts not set deep enough will blow over in a strong breeze. In the attached photos, notice the hole only being set 13 inches. The company ended up fixing some of the problems, but not all. The final fence is not straight, and the height is not consistent from one post to the next. It looks like one section of the fence is falling down, because the height shifts by several inches from one end to the other. Also, the gate locking mechanism doesn't work. Also, the fence took over a month to be built because the company would take week-long breaks between days working on the problem. Beyond all of the problems with the fence, the staff is terrible. When I talked to the salesman about the problem with my quote, I asked him to pull up his email to see the written request I had originally made for the board on batten style. He lied and said his phone was broken, so he couldn't verify this. However, he later in the same day pulled out his phone to show me pictures of other projects they had previously done. The installation manager was worse. He would take days to respond to my calls, and then tell me that he couldn't respond because his phone was also broken. However, in the meantime, my salesman had called me and told me that he was talking to the installation manager about the messages I had left about the problems with the project. When I later needed to get in touch with the installation manager, I called the office and his cell phone, but he still didn't return my calls. This time his excuse was that my phone must have been broken, because he had tried to call. Odd, because I had no problem with calling the office and getting calls about how to pay the bill. This is a terrible company. I have no idea how they have the reviews that they do on this site, other than writing their own fake reviews. Make sure you read the complaints against the company on the BBB, look at the majority 1-star reviews on Google Plus, and read the horror stories on the Checkbook magazine for Consumers before you hire them. This company is both expensive and low quality, so you can do better with just about anyone else out there.

Work looks great the crew cleaned up after themselves. The company was very accommodating as we had to change the order twice due to neighbors. Overall very pleased with the product and service and would defiantly hire again.

My sales man is Eric Andersen. He is fabulous, down to earth, regular guy, very professional, great. First Fence is fabulous. First, I got a couple of estimates. I knew exactly what I wanted. Their supervisor for the team, his name is Roberto, is great guy, very good, knows his business. The team that came to do my work that was Tony and Sergio. They're wonderful. I love people who say, "How would you like this? Which one was put into? We could do it this way or this way, what do you prefer?" I love that. They did a great job for me. So, no ifs, ands, or buts. My fence was $5700 but there's a reason for that and that's my choice. I wanted aluminum and I wanted some extra bits and pieces, some little bit more designing. I didn't get just a straight cheapo whatever. And, the reason I did aluminum, of course, they do other kinds of fences. I did not want wood where I had to paint it or stain it or maintain it, because after a while you had to keep it up for all the part. I did not want wrought iron because I did not want to put it rough and I didn't want to paint it. I wanted one and done which is the aluminum and it looks like wrought iron. Everybody thinks it's wrought iron. It is not, and it's beautiful. I have people down the street that stopped to ask me about my fence. Everybody that walks by said, "Oh, my god that's a great fence!" Yes, it is. This is the kind of fence that is open, you can see through it. You can see all the flowers, the gardens. It's very open and decorative, it's functional, it's kind of a steel grey bronze color, it's lovely. I would just say that First Fence gets as many "A's" as I can possibly give them. Yes, I would hire them again in a heartbeat. I have given Eric Andersen's card to multiple people.

We like them very much. They were very prompt in responding and giving me estimates. They were very professional. They did a great job. They leveled the ground to do it. They were very thorough. The fence had to go on to someone else's property. Our yard connected to an existing fence. They knew the requirements that we needed to have this done without running to an issue. They were very professional. They were reasonably priced compared to others. They were just great to work with and very responsive. I would recommend to use them. We were very pleased with them.

Excellent. Great installation and quality. I enjoy looking at it every day. makes my house look like an estate!

Salesman Adam never showed up and did not call. Sent a text message FOUR hours later explaining that he felt unsafe in the neighborhood due to "gang activity" which there was not. I took half a day off work to get an estimate for nothing. I spoke to the owner a few days later with no apology given. His only response was to make another appointment. Absolutely not!

Amazingly well. From the beginning, Dan provided me with quotes for all types of fences. He also discovered that my neighbor's fence was on my property & went over to let them know that one of their poles needed to be removed. He also took care of my permit. I was scheduled for Monday, but we had a lot of rain the Friday before. A few days before my scheduled installation, they called to let me know that they would be a few hours late due to jobs that couldn't get done due to the Friday morning rain. Although they came later, they still put in a full day of work. I was so impressed. The work was done well & they cleaned up after themselves. They returned the next day to finish the job & they finished early. They were very professional. My fence looks beautiful. I recommend them highly!

Kevin is personable and very dedicated to the task of making his customers happy. I've recommended them to my daughter who will be purchasing a fence soon.

We contacted First Fence along with other companies to quote metal fencing in our back yard. Adam was our sales rep and they also quoted a lifetime warranty on heaving. So we decided to go with First Fence. As other customers have said, the first fence that arrived was the wrong color. The 2nd fence was the right color but one of the cross beams was not in the right location. Being all of the sections were built the cross beam could not be moved. We either had to wait and order another fence again (#3) or accept this fence. We accepted the 2nd fence. Got it installed and noticed one of the 3 gates were not correct. Had to order another! Do we see a pattern? Anyways, after all was installed, it looked great. Many compliments. We were happy. First winter comes and one of the 3 gates pops open and will not close, we wire it shut. They came out and adjusted the latch to accommodate the heaving. 2 of the gates had the fancy latches on them (which I was talked into for extra $$$$$) silly me! Yes it is one of the fancy latches that fails. Multiple calls to get it repaired, spring comes and they replace the 2 gate posts with longer ones. YAY! Cons..... 1) you never know when they are coming. 2) When Roberto says he will call you, he won't! Plain and simple. 3) scratched the crap out of one of the old posts when they were putting everything back together. But hey, I was done with them and it was fixed. NOT Guess what happened the next winter, yep same thing, after spending 6 grand on a fence we have to wire a gate closed so our dog can't get out. Or we can go out with a screw driver and move the latch. I could have gotten a chain link fence for half the price and not had to go through this. I called asap so someone could come out and look at the gate WHILE it is heaving so they could determine exactly what needs to be done. Waiting 3 months for the thaw, they came to fix it, and the service guy asked "me" which posts they were doing! He had the exact same posts and I was supposed to tell him what to fix. I'm not sure what bringing duplicate metal posts was going to do? No supervisor came and I don't speak much Spanish. They left! In April I got testy and complained about the customer service because Roberto never called or followed up on his promises to get this resolved. I was assured by the sales rep that I was wrong and they will determine what needs to be done and take care of it. It has now been 6 months, they are still determining what should be done. Might have to wait till winter again for it to heave so MAYBE they can send someone out to look at it. Customer service after the install is non existent. You feel like the skit "who's on first" around and around and around. Now I'm told it will be turned over to the owner for POSSIBLE repair. I will not hold my breath. If the owner hires a bunch of employees that don't give a .......... Why hire them? It is his business and if he's happy with who he has representing his business, WOW. I can't help you folks find a good fence company. This place was ok until there was a problem. Soooooo, if you don't have a problem all should be fine. Do not believe the promises, once it is turned over to Roberto it is all over! You are on your own. Good luck to all.

They are very professional, and prompt. The did the a wonderful job.

They provided a thorough estimate at a great price. The installers were very punctual and had good workmanship.

A bit slow to get started. Took a few calls to get someone to come for a look, but understandable as weather hes been ugly. Best price of the three that gave me a quote. Work was done a few days after I was told it would be done, but close enough. Salesman told me that a permit was not needed, but village hall said that it WAS needed EVERY time. Small fib, not a deal killer. The 2 guys that came by to do the work were all business, some awful back breaking stuff needed to be done, and these guys crushed it in only a few hours. Fence looks better than it has looked in a decade.

I held off writing this review until after winter to see how the fence held up from the snow and harsh winds. First off, I will say that Eric was very easy and pleasant to work with. He came for the estimate and was in contact even after the install and came to our home to make sure the fence met our expectations afterwards. Everything went very smooth with the timing of the project as promised, to the install. The guys worked very hard in the summer heat and did an excellent job! We chose the brown fence instead of white and it is beautiful! We got many compliments on the fence from our neighbors to the mail lady. The fence handled well in the winter and with the winds, so I am confident it will serve it's purpose from years to come. The only one thing that happened was one of the posts came slightly up recently. Contacted Eric again and he was responsive and set a work order up right away and all is fixed now. Very minor issue though. I am very glad we decided to do this project as now I feel we can enjoy our outdoor space even more due to the privacy it offers to us. If you are interested at all about getting a fence for your property, I highly recommend calling First Fence, and ask to speak with Eric!

The wind made the decision for me as I realized that almost the whole privacy fence the length of the yard, had been blown down during the storm of the previous day. I contacted three fence companies and First Fence was the first to reply. A rep came to my house, at the scheduled time, to give me an estimate. Instead of replacing the whole fence, the estimate reflected using what they could of my fencing to replace mostly the posts and reattach the 6 foot privacy fencing where possible. I also asked if they could repair the weakened/weathered posts for the rest of my fence around the yard. Since my gate had always been difficult to close, that repair was also included in the estimate. The work was done in December (glad out weather was so understanding). A crew of two (sorry I have lost track of my notes since Christmas cleaning and don't have their names) came out promptly at the appointed time and worked diligently for most of the day. They strengthened the privacy fence with additional beams and reattached the "slats". They then replaced seventeen posts, removing them and replacing with new cedar posts including finishing with similar "tops" (don't know the technical term) matching the original fence. The gate was "tightened" so that each side met in the middle without having to be pushed/pulled together - this was really great and makes opening and closing the fence a pleasure. All the materials removed during this process were removed and taken off premises (as per our contract) which left my yard in good shape. They really did a great job on clean-up and I was impressed as to how sturdy my fence is now. The only indication that anything was done is that the new fence is not weathered. Great job!