Williams Painting

All work completed on time, as quoted, very clean and neat.

Please beware of this company.  Not only did they put down an epoxy floor that now peels up like you are peeling up tape off of the floor but they also refuse to deal with problems in a reasonable manner.  They provide no contract and therefore when you have a problem with the services you paid them to do and they did properly provide those services nothing binds them in how to resolve it.  We filed a complaint with the BBB February 1 and after months of waiting for a mediator to be assigned to assist with mediating this situation, Williams Painting simply refused to participate. After one phone call they just said "Nope, not interested"  As a result the BBB offered arbitration to settle the matter in a legally binding manner.  We accepted their offer to arbitrate and again Williams Painting just refused to participate.  Not only that but Williams Painting is a member of the BBB!!!!!  And they refuse to participate in programs an organization they are a member of provides exactly for these situations!!!!!! So here we are as consumers with a floor that was CLEARLY not done correctly and Williams Painting knows this but they refuse to participate in any form of mediation or arbitration so it can be settled.  BEWARE BEWARE BEWARE OF THIS COMPANY!!  In our opinion any company that refuses to particpate in activities to legally resolve a matter is UNPROFESSIONAL!!!
So the BBB's findings:  The case is now classified as UNRESOLVED which means the BBB found that their own member DID NOT make a good faith effort to resolve the issue.  And they did not!

First we were lead in a different direction for the floor with promises of a "marble" finish which turned out horribly and had to be removed and restained.  Then when the epoxy was applied it bubbled badly and we were told there was nothing that could be done about it.  In addition the epoxy never fully hardened like we were told it would within 24 hours.  And if that wasn't enough, the epoxy, which was supposed to be rock hard, now peels from our floor like you are peeling off a piece of tape.  We were told twice now by Williams Painting that they would refund our money and both time they have refused after they told us they would (I actually have a copy of the letter they wanted us to sign the second time they told us they would give us a refund).  We contacted the manufacturer of the epoxy and they felt that based on the condition of the floor that trying to fix it by sanding it down and putting another layer of epoxy on top was not likely to solve the problem since the floor did not cure properly.  We believe based on the research we have done and conversations with outside sources that the epoxy was not mixed properly and not applied properly which would have caused the floor not to harden completely and would have caused the bubbling.  In addition, we were told that unless the floor was clean and free of dust and contaminants the epoxy would not adhere properly which it has not and why a month later is PEELING off of the floor. This is due to not properly cleaning all of the stain from the floor.  When you peel the epoxy off the stain is adhered to the underside of the epoxy and if you rub your hand on the floor you will get a powdery residue on your hand.  Keith Williams is not a man of his word.  He stated on two different occasions he would give us a refund and then reneged on that and now refuses to give us our money back.  This is not how someone that is a professional business person would behave.  We found their work to be sloppy in addition to not seeming to know to use the products they applied.  My sink in my basement now has stains from them using it to dump their stain and not cleaning it up and we also have epoxy on the sink handles and other various spots on our unfinished side of the basement.  In addition, we had stain slopped on laundry that was nearby and on a wall screen.  There is also debris (small pea rock and parts of leaves/grass etc) under the epoxy because they failed to clean the floor (sweep) properly before applying the epoxy.  During the application of the epoxy I spent at least 25 minutes down there pointing out large clumps of mop strings (from the mop they used to clean up the stain) that were left on the floor and being covered with epoxy.  This has been one of the worst experiences we have ever had and cannot believe that people would operate in this manner and call themselves professionals.  If you want to save yourself the headaches, call the epoxy company directly and they can send a professional installer to come out and install your floor!  If you want the job done right by someone that cares about customer satisfaction and offers superior service, DO NOT HIRE WILLIAMS PAINTING.  They may be ok at painting but so grossly messed up our floor that they obviously have no clue what they are doing when it comes to staining and applying epoxy clear coats to floor.  The worst part about it is rather than admit they made a mistake, they continue to blame the problems on the product.  I called the manufacturer of the epoxy and they confirmed that there were no other complaints with that batch of epoxy, none.  Williams Painting is the only call they have had with any issues.  Epoxy is mixed in large batches and many kits are made out of a batch.  It is impossible for ONE person to have an issue and no one else unless the errors occurred during the mixing and/or application process.  This man has done nothing but pass the buck and LIE to us rather than take responsibility for his mistakes.  We are sick over this situation and are now having to pursue legal action to recover our money.  If you want to see pictures or videos, message me and I will gladly share them with you.

Williams Painting is very honest and trustworthy, and they will perform the work exactly how they say they will.  I liked the fact that the whole process is explained to the home owner, so that I knew what to expect.  The project went smoothly from start to finish, and the painters are polite and professional.