Schell Sealcoating and Paving

"Thank you for the positive review. Customer satisfaction is very important to us."

"I apologize. We are a small company that is growing rapidly, and we need to become more efficient with our office procedures, particularly during the fall, which is our busiest time. We are working on improving our office procedures. If you call again, we will give you 50% off the price we agreed upon."

"Infrequently, we get complaints about our work. The vast majority of these problems are resolved to the customer's satisfaction. We take customer satisfaction very seriously. Mr. [Member Name Removed] did not give us a chance to respond to his issue before he wrote his review. Nevertheless, we will still take steps to satisfy him, if he so requests, including resealcoating his driveway for free."

"Thank you for your positive review. Customer satisfaction is very important to us."

"We regret that the customer was not completely satisfied. Crack sealant does often settle, and so the cracks are not filled to the driveway level. When this problem is brought to our attention, we return to the job at no additional charge and fill the cracks again. We wish that the customer had brought this problem to our attention."

"Thank you for your favorable review. We are focused on customer satisfaction."

"Thank you for your positive review."

"Thank you for your great review. When we receive a review like this, we feel that we are achieving our primary goal: customer satisfaction."

"Thank you for your great review."

"I did not know until I saw this review that Mr. [Member Name Removed] was unhappy with the quality of our work. I wish that he had given us an opportunity to respond to the issue rather than just writing a negative review. Every day we find the most effective and inexpensive solution to driveway problems. I am still willing to take a look at his driveway and discuss the matter with him."

"Thank you for your great review. We will continue to work hard to keep you happy."

"We returned to Ms. [Member Name Removed]'s and did additional work at no extra charge."

"Thank you for your positive review. One of our goals is to provide high quality work and service at a competitive price. Of course, I wish we had scored higher in the price category."

"Thank you for your positive review. Customer satisfaction has been our primary goal since we started this business seven years ago. Therefore, it is most gratifying to us to receive a review like this."

"Thank you for your positive review. Customer satisfaction is our primary goal, so we are gratified to receive a review like this."

"I called [Member Name Removed] and left an apology on his voicemail because we did not respond to his request in a timely fashion. I also offered to give him a discount on any work we might do for him as a compensation for his inconvenience. As of this date, four days after my message, he has not responded. This spring we have handled about 90% of requests in a timely manner. I concede that 90% is not good enough, and we have recently made some changes in the way that we take care of communication with potential customers. I am not happy that anyone is disappointed with our response, and I am serious about providing a timely and professional response to all requests."

"My apologies to [Member Name Removed] Occasionally we get flooded with requests, and a call is not properly handled. We have some growing pains and are working on improving this aspect of our business. Jeff Schell"