Karzen Restoration

Alan and his crew did a beautiful job. I was expecting two panels with a seam in the middle of the headboard and footboard. Instead, they made three panels, and used trim from left-over pieces to cover the seams. The queen size headboard and footboard look like they were originally made for the bedroom set. The bed matches the rest of the bedroom furniture, perfectly. I also want to emphasize that they refinished the wood to a beautiful shade of red/brown mahogany that also matches the rest of the furniture. (I've seen refinished red/brown mahogany end up more like dark brown.) The stain and finish were done to perfection. I couldn't be happier with our "new" headboard and footboard.

Excellent work although a little pricey. However, the repairs have endured for several years now.

Great! Chairs are exactly what I wanted.

We thought we were going to have to replace our kitchen cabinets until we met Alan Karzen at a home show. We were very impressed with his knowledge of refinishing wood. He came out to our home, removed all the doors and took them to his shop to strip and refinish. The rest of the job was done in our home refinishing the cabinets. We have cherry wood cabinets that are original to the home built in 1993. The cabinets were very dark and you could not see the natural grain of the wood. When Ken was finished with them ... WOW. We could not believe the difference. It is like we purchased new cabinets! They were very careful in protecting our home as they did the work. Wrapped all the appliances and covered doors to keep dust/materials from escaping the kitchen. Our Kitchen is absolutely beautiful! It looks like a whole new kitchen. I plan on using Alan in the future to do other work in our home.

It was a great experience. He was responsive, timely, and professional. Most of all, my table looks fabulous! I asked him to leave the distressed look and he did, plus he matched the stain to my chairs very accurately. I feel like I got a wonderful new table.

They picked up the bed, refinished and dropped off at a different address. Communication and service were excellent.

Allen did an excellent Job.

These folka are amazing. I got a piece of furniture that had been in the family since the early '70's. It is a thin table that fits in an entry way, but unfolds into a dining size table that seats six if needed. The finish was shot...discolored and peeling. However it was sentimental because it reminded me of large family gatherings and fit perfectly in my entryway. The chair's upolstery was perfect, but it was about to collapse. We called Karzan Restoration. They were polite and prompt and picked up our furniture and delivered it when they were finished.. To make a long stort short, the table looks spectacular. Almost better than new! The finish on the table is lustrous and flawless and the chair seems sturdy enough to hold a 300 lb. man! The Karzan folks are miracle workers and artists and we would definitely hire them again. We have referred them to friends not on Angie's List and they have been equally blown awat by their expertise!

He picked up the chairs and brought them back to us in a timely fashion. They look great. We didn't want new chairs - we wanted these fixed. Although it was more expensive this way, Mr. Karzen did a good job. Unfortunately, one of the chair backs broke. We paid again to have it repaired. An end table was returned on 4/22/15. It looks good but reeks of varish. It will need some airing out. An accent table wasn't fixed properly. It still had nicks and one badly nicked area wasn't even filled in. It was just smeared over with a stain that is the wrong color. Karzen argued that he didn't have a color match. In that case, he should not have tried to charge us for it. It came back worse than it went in. Instead of trying to work with me, he had a temper tantrum. "I have to pick up my grandkid. I don't have time for this." I offered to pay for the smelly table he did fix. But he bellowed at me "no charge"and stalked off. Needless to say we will not be using his service again.

Alan was wonderful to deal with! He picked up the pieces right before my vacation. If the weather had cooperated, I would have had them back the day after I returned. The work was wonderful, and the finished pieces are gorgeous. We weren't even sure the leather inserts were salvageable, but his leather restorer worked miracles. I would use him again and recommend him in a heartbeat.

It was beautiful. He was very careful when working with the furniture. They picked up the furniture and returned it for us. They were within the time frame they quoted us. It was an excellent experience with them.

He did an adequate job and in a timely fashion,

Fantastic. Pick up on time, accommodated special delivery requirements, furniture looked brand new when done and it was completed two weeks earlier than promised date

The dining table and hutch were pieces of furniture that were given to me by my parents nearly 40 years ago. The table especially was in terrible shape. The furniture was picked and returned. They both came back looking beautiful and I am so glad I had decided to have them refinished. The work took longer than expected but the results were worth the wait. I would highly recommend Karzen Restoration.

Do not ever refinish a college chair here! I was fine with the amount of time, 7 months, as I wasn't in a hurry. But I was extremely disappointed with my chair. I took my father's college chair there which was quite old and was told it could be refinished to look like new. I was very disappointed and upset with the overall quality of the work. The workmanship was very poor and unacceptable, but at the point of receiving the chair, there was nothing I could do. I did pay the full price for a finished product that was very poorly executed, but even if it had been discounted I would still be extremely upset with the overall quality of the refinishing of my father's chair. I should have been informed from the beginning that there could possibly be a problem with refinishing the chair. I understand that accidents can happen but at the point when it happened I should have been informed right away. The decal that was on the chair disintegrated when a product was applied, ok that was an accident, maybe even unavoidable,but the replacement decal looks like a car decal from the book store. If I had been contacted I might have been able to contact the company that makes the chairs and explain how special the chair was to me and see if they had a similar decal. A thin gold line that was painted in the grooves on the chair was very poorly done, the excuse being that it was done by hand, but a painter with a steady hand would have been able to do it correctly, instead of having the paint extend onto the black finish and not even be solid gold in the grooves. Just such a huge disappointment!!!! My son has a college chair and the gold is perfectly done, he could not believe the work that was done on my chair. It should have never been returned to me like that. I did not speak up at the time as I was in shock and very upset, but upon further reflection and after speaking with my family, I felt like I needed to write a review. That is why I am a member of Angie's list.

The good news is that it looks great. However, it cost more than I expected overall, and took longer. The worst part was that they do not take credit cards. Because of that, I would not use them again.

I have two old pieces of furniture that had belonged to my grandmother - an upholstered chair and a chest. Both pieces are special to me, but both had seen better days and I wanted to improve them without taking away from their antiqueness in any way. I contacted Alan. He came to my house to see the pieces, and his evaluation of them and his description of what work should be done on each piece was thorough and very helpful. He refinished and reupholstered the chair. The wooden cabinet, which had gotten quite rickety and dry over the years, was carefully restored so that it was a solid and beautiful piece of furniture again. In each case, the piece of furniture was improved while preserving its quality and uniqueness. The cost was not low, but the results were well worth it. I would definitely use Karzen Restoration again and highly recommend Alan's work.

He could not deliver on the deal. What he was offering to do was in excess of the cost of the deal. I called Angie's List for a refund.

I very specifically explained the table had been in the family for generations. It need refinishing and tightening. The antique table had brass claws on the feet. When he returned the table, the claws were missing. He thought it looked better without them. We got them back, but really? Removing a specific feature of an antique because he thought it looked better? The wooden feet weren't repaired well because he tried (not very hard) to make new ones, but they didn't match. Fast forward to September 2014. We heard a crash in the living room. Both feel on one side of the table had detached. The screws weren't long enough to reach more than a nick into the table legs. I'm glad I saved my receipt from four years ago so I'm certain who did the lousy job on my table.

Mr. Karzen picked up the dressing table in December 2013 to be restored for my wife’s birthday in May 2014. He could have the job done sooner but I wanted it for my wife’s birthday. It was beautifully restored including the re-veneering of a side panel and delivered on time. Wonderful work!

They did a pretty good job. The Deal was $99, but I also had them reupholster an antique seti and refurbish its wood. They picked it up and delivered it. I'd say their quality was pretty good. However, they were at least a month late in finishing the product. They don''t seem to have much control over their upholstering subcontractor's timelines. They were very professional, though.

I inherited a wooden bedroom set (bureau, dresser, nightstand and headboard), vintage 1940s. All but the headboard had been refinished within the last 20 years. The headboard had been used as a garage work table. It had holes, gouges, marker spots and the legs were gone. Karzen Restoration agreed to look at it, picked it up and estimated what it might cost to restore it. He was upfront that the legs could not be replaced. Al took photos of the other pieces to match the headboard. Later that same day, he called with an estimate that was fair. When Al returned the headboard, I was delighted. It was beautiful and matched the other pieces very well. The holes and gouges had all been filled cleanly and all extraneous marks had been removed. It was now ready to be attached to the wall behind the bed. I now have all the bedroom furniture that I remember from my childhood. It all matches and is beautiful and thanks to Al Karzen for delivering on his promise.

They came and picked up the table and brought it back once they were finished. They completed everything in the time frame they said and it looks great. I would recommend them to anyone needing furniture repaired or refinished.

I had purchased a big deal for the service. I was very unhappy. It took longer than it should have taken, and he was not forthcoming about the cost of the restoration of the chair, so it was not a very good experience. I would not recommend him at all. He never answered my emails for the amount of time he had my chair. I kept trying to reestablish contact with him to say that I need to go what is going on with my chair. It was an okay, I wasn't blown away with it. I just think it would have been a lot better for the amount of money that I paid him. The price was outrageous. He came and got the chair in either September or October, and I didn't get it back until January or February. It was disappointing. The interaction was very poor. He is not good at communicating, he doesn't respond, and he doesn't keep his word. I was beginning to get nervous, that I would never see my chair again. He would make an appointment with me, and then he would say he had another customer. He didn't value my time at all. I just don't think he should be in business.

I was pleased with Karzen's work. I thought his service was excellent.