Avanti Kitchen Gallery Inc

We had Avanti replace all of the kitchen cabinets and countertops, as well as those in our powder room and butler pantry. The cabinets are top quality and look great. The quartz countertops are fantastic. Their service and responsiveness are the best in the business. They want a happy and satisfied customer. Timing for the project was three months total, but only took three and one-half weeks once demolition started to fully completed. Amazing efficiency.

Avanti Kitchen Gallery is great! From the moment I walked into their showroom I knew they were problem solvers. They have a wide selection, excellent prices and great service. I am picky about details. They consistently addressed my concerns and solved my problems. They always exceeded my expectations. Igor M. educated me about their products. Igor S. perfected our design down to the fraction of an inch. Vicky patiently listened to me and got the job done. I highly recommend Avanti. Rob

Vicky with Avanti was exceptionally good in listening to us and helping us select the furniture we wanted. We love our new bathrooms. It turned out to be better than we anticipated - both beautiful and high quality. When our installers needed help, Avanti staff was timely in providing the support we needed. Overall it was a great experience and we plan to work with Avanti soon on our kitchen remodel.

I dropped in to their showroom after work, so I understood that the salespeople were dealing with other customers. When a salesperson broke away to "help" me, she asked me where I lived. I was told that the material I was looking at was "way too high end" for my job. The only reason the rest of the grades weren't F was that the salesperson explained that my job was too small for their company and she did refer me to someone who could help me.

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I will recommend them as they are highly professional. They delivered project on time and completely meet our expectation. Thank you.

My wife and I spent several months going from cabinet store and kitchen showroom to another before proceeding with the project. We eventually decided upon Avanti Kitchen Gallery in Highland Park. Beyond to help us with our Kitchen and to use one of their recommended installers, When we first came in, we were greeted by Igor, who is very friendly, helpful, and low-pressure as we explained to him we were just starting out with the project. When we eventually returned to do the design and place an order not only did Igor remember us, but he introduced us to Gene and offered his unique expertise. The prices are reasonable, and more importantly, the quality and service are beyond reproach. We were frequently updated with the delivery date and the contractor was the best we have ever used, would highly recommend! All-in-all, a fantastic experience, Avanti is a wonderful family business that I would recommend to anyone thinking of doing a remodel, you couldn't work with nicer, more honest people.

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Avanti's showroom--which used to be next to ABT--was lovely, understated (no $100k kitchens on display)--had the kind of modular cabinets we wanted (like Ikea, but higher quality). The staff, especially Vicki, were laid back, knowledgable and were NOT in any way pushy. What I like in particular was that Vicki and I put pen to paper--I was not pressured or threatened with a design fee. Also, I didn't get a sense that Avanti staff was threatened that I was taking advantage of their knowledge or "stealing" their ideas. In every other showroom I've visited, I have felt pressured to engage in a formal, fee-based design process even to have a long conversation with staff. Whether a design fee is waived upon purchase of cabinets or a separate project (I'm a graphic designer, so I understand the threshold between "spitballing" and developing a unique concept. Reasonable customers want to get a feel for the showroom, understand who does the installations, talk about "potholes" in the project, etc. I will say that I have been in galleries where customers are really pushy and try to take advantage of the vendor...we should all take a step back. Through NO fault of Avanti, I haven't yet gone forward with the project. Vicki has followed up, but gently, professionally, first by phone and then, when I explained my situation, she changed to a VERY occasional email. Vicki also offered to come out and see the current kitchen--no commitment, no fee (though I cannot certify that this was usual policy or just Vicki's particular warmth and kindness). Of course, I'd love to talk design forever! But it was my choice not to use her valuable time right now. I will definitely visit Vicki in their new location in Highland Park and of all the galleries and designers we've talked to, I am confident that Avanti would be one of only two choices. I really do hope I can go ahead with the project, and encourage people who have felt strong-armed at other galleries try Avanti.

Vicky was very responsive to our needs and worked hard to make us happy despite some setbacks in the order process

My girlfriend and I had been wanting to re-do our kitchen for about a year - after being dragged from place to place I was beyond sick and tired of looking at cabinets and having pushy sales people convincing me that THEY WERE THE BEST! We had lunch at Jolane's one day and decided to stop by Avanti Gallery - just to look. I expected sales people to ambush us and start spewing the same spiel - this place was different. Once we stopped at a display called "Melissa" we both knew that it was exactly what we were looking for. Igor, our designer, offered to come out and measure our kitchen the next day and get us a quote. 2 days later we were back at Avanti looking at his design and were shocked that he just understood and gave us exactly what we wanted - and most importantly kept it within our budget. I have to mention that Igor is a saint to have put up with my girlfriend's indecisiveness in choosing handles - there were so many options and she HAD to consider every single one of them! I wanted nothing to do with this - so I am really grateful he was there to help. Our cabinets were delivered on time - just as we agreed on and installation started the next day. It only took the install crew 1 day to do the whole kitchen- very impressive. We're so glad we decided to go with Avanti and we're loving our new cabinets! I'm recommending these guys to everyone! Awesome job!

My daughter and I were having lunch at the restaurant next to Avanti Gallery and we decided to stop by to see what kind of cabinets they sell. Their Italian cabinets are absolutely gorgeous and I fell in love! We thought they looked too expensive, but Igor and Vicky assured us that based on our dimensions, it could be within our budget. I was skeptical, but scheduled a measure anyway just to see what they could do. When we came back for our second appointment, the price was a bit high, but I absolutely loved the design that Igor came up with and he was so patient to work with my indecisiveness. We worked through the design and decided to change a couple of things so that the entire project was within my budget. It was also nice not to have to compromise the design for my budget. I gave them my 50% deposit and it was so nice to get e-mails with "tracking" information of my kitchen from the staff. Once our kitchen arrived, within 3 days we booked our installation date and the guys that came out installed everything in 2 days! I couldn't believe it! Our kitchen is gorgeous and I am so glad that I didn't end up choosing the other company I was considering. Remodeling projects are such a pain sometimes, the staff did a wonderful job of following up with me and making sure everything I needed to get done did - in a timely manner. I have already recommended Avanti Gallery to my brother-in-law and he is going with them too. Anyone looking for excellent quality cabinets and design services - this is the place!

My husband got the idea in his head that we just had to get an entertainment center. After shopping around for a new TV, we were referred to Avanti Gallery. Their showroom has the most gorgeous kitchen displays! We spoke with a guy named Gene about what we wanted; dark wood, glass shelves, etc. On the spot, he drew up a design, which we loved, and gave us a price. We couldn’t believe it was that simple. Although the price was a bit high for us, the owner of Avanti joined our meeting and helped us get to a number we were comfortable paying. My husband was thrilled to take the Friday off our cabinetry delivery off from work, that’s how excited he was to furnish his “man cave”. Avanti’s installer Mike was at our house the next day to put everything together. Big thanks to the entire Avanti team. We love the entertainment unit. Next, we will be working on our kitchen and will definitely be using Avanti Gallery again.

We are extremely pleased with the experience we had with Avanti Gallery and we would recommend it to anybody. They were professional, pleasant and always kept their word. Everybody who comes over to our house compliments us on how amazing our kitchen is and it's all thanks to Avanti!

Our experience as a whole with Avanti Gallery was incredible. My kitchen is my haven. I love it so much that I could not imagine having anything better.

Gene really impressed me that he cares about his business, his reputation and his customers. My advice is to understand how you will use the space first. Don't get sidetracked with wants versus needs. I initially wanted custom burl oak cabinet inserts. The cost was almost double the price of my cabinets. After much deliberation I decided it was a want versus a need. The other hurdle was the joining of the cabinets. I preferred an 45 deg angle. Needless to say it was more expensive than a 90 degree join. All in all, I am satisfied with how my kitchen will look even though it is not what I imagined the first day I walked in to the store. That is not to say I compromised too much but that Gene patiently worked with me to get a great layout and beautiful cabinetry at a price point I can afford.

Overall we had very good experience. Delivery from Italy was a little more expensive then we expected, but on another hand our kitchen came packed like a Swith watch. NOt even a scratch.

Only cons: -the work took about a week longer than they promised: I had to wait a few days for the granite to be cut after the work had already started and my kitchen was out of commission . But at the end of the day, I was a happy customer. Will use them again .

During the design process they were extremely creative and somehow managed tho find the right product for the both me and my husband.!!!!!!!! No-one could accomplish that in several places we've been before. Their prices are very competitive and the service is outstanding. Knowing , that cabinetry comes from Italy - we expected long lead time, but cabinetry came in 8 ( may be 9 ) weeks. During that time - we 've been inform about everything ( Love It!!!) When order was processed,when order was out of production, when order has been shipped and when it's arrived to NY - we felt special. Installers worked during weekend - so, not me nor my husband should take any extra days off work. We're very happy that our friend referred us to Avanti - our house turned our great.!!!!

All and all a very good experience with Avanti Gallery. Very knowledgeable and helpful in selecting the cabinets and the design work they provided was excellent. Designer showed a good deal of creativity and offered us design options we would not have thought of on our own. One design glitch was missed by Ananti, my contractor and myself ( we all accept the blame). A short soffit we planned on removing had structural support in it and had to be left in place. The only issue that resulted was that we had to substitute a slightly smaller cabinet at the end cap and slightly smaller storage over the refrigerator. It looks great, maybe even better! This soffit issue cost us a few extra weeks as we waited for the new cabinets to arrive, but there was no additional charges. All the cabinets arrived as scheduled and in perfect condition. The quality and look of our cabinets are sensational. Could not be happier.

In June 2010, l custom-ordered kitchen cabinets and bookshelves from Avanti Gallery based on the quality of their showroom displays. The kitchen cabinets arrived in September 2010 with several items either missing or damaged. The bookshelves arrived later in October 2010, and when unwrapped, proved to be of an amazingly inferior quality. Despite Avanti's initial promises - both written and oral - to "repair and replace" - to this day - Avanti has refused to resolve this problem! First they stalled, then they lied, and now, they simply ignore the matter! Avanti received $17,500 (from me) on an approximately $20,000 contract. They delivered approximately $12,000 of viable goods and services. I have subsequently been forced to incur several thousand dollars in additional expenses to repair, rebuild and replace aforemetioned items due to Avanti Gallery's intransigence. This matter is now going to court (more $ costs!) and being referred to the State Attorney General's office for investigation. ****UPDATE**** Let me begin by saying that money was NEVER an issue in this complaint. In fact, Avanti received the bulk of their money ($17,500) before they even finished, delivered, installed and inspected the cabinetry. That is simply why they walked away from their contractual obligation.There has never been any communication whatever (i.e. phone calls, correspondence) regarding or requesting money. The issue has always been about receiving and replacing the products l ordered. Secondly, l have no clue as to where Yvonne gets the dates and the quotes she attributes to me. If she cares about her integrity, l suggest she first read the various documents and communications in this case before she wildly throws around accusations!Let me answer paragraph by paragraph:Para 2) Avanti was never asked to do measurements for a master bath and never produced such plans!Para 3) There was never any inspection after the cabinets were installed because the work was never finished! The installer, after opening up the cartons (kitchen cabinets) and counting the parts, realized that parts were missing and/or damaged! Avanti was immediately notified and l was informed that an email was sent ASAP to the manufacturer and l should have the parts within a week! Yvonne claims the parts arrived on 18 October. Sorry, Yvonne! Avanti's owner sent me an email on that same date (18 October 2010, 5:03 PM) stating that the order had been placed and that she would contact me within a week. Needless to say, there was no further communication regarding the arrival of the missing parts! Again - Yvonne should check her company's emails and phone logs if she has any doubts! Para 4,5: The bookshelves were unwrapped 10 days after they arrived(12 Oct 2010) because the installer was worried they would be damaged during the installation of kitchen cabinets! Once unwrapped, l realized these were not the shelves l had ordered or the quality l had paid for. These were not of "painted Maple wood" as Yvonne states. Rather, they were entirely of thin plywood with nails and staples visible. The bookshelves l ordered were based on the quality of the floor models displayed in Avanti's showroom. The price l paid was consistent for high quality custom work. That is not what l received. When the manufacturer of the book shelves, John Greer, stopped by, he informed me that these were his "low-end" product - and - definitely not consistent with the fee l was charged. Avanti was immediately asked to kindly remove the shelves from my home. Avanti ignored me from then on!Para7: The cheque Avanti received from me on 2 October 2010 for $10,000, was given 1) before the bookshelves had been inspected and 2) before themissing and/or defective parts of the kitchen cabinets had been replaced - and 3) before any of the installations had been completed. Para 8: The cabinetry was not "designed" or "produced" to my "wishes" or as l "contracted". The dimensions of both the Kitchen cabinets and the bookshelves were incorrect. If Yvonne has doubts, she may come and measure for herself what Avanti's "contracted" plans show - and - what the actual finished product is. l also never complained about the the "quality" of the kitchen cabinets. l only wanted the missing and damaged parts replaced. Yvonne's claim that Avanti tried to rectify the situation is a blatant fabrication. l would ask her to produce her company's phone logs and/or emails to substantiate her claim. l can produce mine!After Avanti repeatedly ignored my phone calls and emails, l had no choice but to hire other contractors to finish the jobs and incur thousands of dollars in additional fees. l had to build new bookshelves and rebuild the missing cabinet in the kitchen. l was never able to replace the damaged pieces in the kitchen because Avanti refused to provide me with a warranty or divulge the manufacturer's name. (Needless to say, l also had to pay, once more, for the new installation.)