JACK'S HOME SERVICES

I own a company that was hired to perform work for Jacks Home Restoration.The project manager/sales person miscommunicated a clients expectations to our company. This caused us to send out our crew to break up and pour new concrete a second time for free. We did the labor for free. Thus is from September. We still have not received payment. We received no appreciation for the second time we worked on for this for free (labor). I talked to the owner who promised to pay it on a Friday a long time ago (this is now end of November). Every week they ask us to resubmit receipts. We have resubmitted our invoices a number of times in various ways. I had to pay my employees out of pocket. The owner Jack pleaded with us to finish a different job for-another client who was going out of the country. They promised to pay us for the first job.We completed that job with his verbal promise. We have received no update from 3 weeks ago. They ask for the receipts time and again. Each week they ask us to remove items or labor or say they are not willing to pay for certain things. We did complete that job and every week they tell us we need to resubmit it in different ways. They are acting talking down to us, not answering calls, and being belligerent. They keep stating the sales person who they let go of a month ago underbid the job. Then they ask us to send the invoice in multiple other formats multiple ways. They will not return calls.

He was very personable and detailed. He called and informed us that he was running a few minutes late ( not really his fault because it was snowing very hard). Despite the snow, He did all he could and even went the extra mile to ensure he did a proper inspection. He really sought to educate us about our home. He gave us excellent suggestions on how to protect our investment. He got the report to us very quickly. I had to call him after the inspection to ask him a question, and he was very nice and took his time to explain the issue. Great experience!

He's very knowledgeable and he sent me a 78 pages printed report including pictures and things that might need to be done and things that need to be done. He's just very, very informative and I was buying an investment property and he opened my eyes to a lot of the things that I haven't seen. It was my first purchase. So, it was a great investment for me because I learned so much.

Overall good.

Jack's experience and expertise were evident during our inspection. He was thorough and took a substantial amount of time to walk us step-by-step through each phase of his inspection. His detailed report was the most comprehensive inspection report (78 pages) I've seen after purchasing four homes. We will recommend him as often as possible.

Jack was very professional. Also, he is very knowledgeable. We played telephone tag early in the day, but I am glad that he was diligent in trying to get a hold of me. He was able to come out on the same day. I needed to get the roof inspected quickly on a property that I have under contract. He brought a roofer with him who was experienced in dealing with flat roofs. I am very pleased with the level of service I received. Furthermore, the inspection allayed some initial concerns that I had about the roof.

Dealing with Jack was a pleasure. He was prompt, thorough and very knowledgeable. Jack took his time and explained many things about the older home to us. His inspection went over and above what a standard home inspection consists of and he was very patient with us as we had quite a few questions. His finished report provided us with exactly the information we were looking for.

I was very impressed, and felt very comfortable with Jack. He was punctual, I learned alot, and my realator was very impressed. My daughter who is in commercial leasing was also impressed. He frequently stopped during his explanations to make sure I understood. He answered all of our questions, and enllighted me about condo living and sharing vents,pipes, etc. He is awsome. He is truly an A+ inspector who knows how to inspect. He doesn't miss a thing. Thank you

The man from Jack s Home Services was prompt. He took pictures of problem areas. He gave me a nice filed report with pictures of any problem areas. He was very thorough. I would use Jack's Home Service again.

He is very quick to respond. He came out within a couple days after calling him. He has former experiences as a fireman and in construction, so he really knows what to look for in an inspection of a house. He makes a very professional report, which he e-mails to you.

He arrived promptly as promised and presented me with the contract for services which I signed. Then, we proceeded room by room and even outside on the patio where he alerted me to my upstairs neighbor's balcony shifting away from the building due to deterioration. Then he also made suggestions for improvement regarding my garage door. It took about 3 hours.

I e-mailed Jack and he called within an hour. I had to call him back and schedule for Saturday morning early like 7:30 AM. Jack the owner of the business actually did the inspection. He was on-time (early actually) and started inspecting the outside of the townhome before I arrived. Jack is very thorough. Will inspect ever part of the property. Roof to basement. Even checked all the doors and windows for operation. Checks all the kitchen appliances for operation. Checking the kitchen sink he found the hot water was a little too hot and explained what should be done to correct. Also checks the bathroom and kitchen's tile. Crawl spaces and garage doors, everything! Jack confirmed the Central Air wasn't cooling properly and I had the seller fix before closing. He confirmed where all the utilities came into the residence and the cut-off location as well. E-mailed me the inspection report which documented everything in a very nice binder (in color no less) which I can use for reference while I live in the residence. Jack took his time and really made it fun to learn about my new home. I did purchase the property and will have a head start on the maintenance because of Jack's honest assessment of the property. Could not ask for a more professional inspector or inspection. Will recommend to everyone. Thanks again Jack!

He is very knowledgeable and very nice. He knows the workings of a home. He even had a few tips for my very handy husband. He was very prompt and very courteous. I needed the report the next day and was unable to print it and he printed it for me and brought me the very detailed and thorough report.

We hired Jack because of his strong background for the business (retired contractor and retired fire fighter), he is ASHI certified as well as the current president of the Illinois chapter of ASHI, and he additionally teaches home inspection courses. Jack arrived at the property before we did and already had comments about the exterior of the home. He spent several hours going through the whole house in detail and thoroughly explained everything he found. He also gave us a general education about the house (how to turn off the water and gas, etc.). He additionally arranged for a radon company to set up a radon test at the same time of the main inspection ($185) so we didn't have to separately coordinate that. He followed up with a written summary and detail report including photos in the time frame he promised. Overall, we were very pleased with the inspection and follow-up.

Jack McGraw was great to work with! We chose him because he is a member of the American Society of Home Inspectors and has many years of experience in the building business. We were not disappointed. We called on a Wednesday and were able to schedule the inspection for Saturday morning. Jack was prompt, courteous, knowledgeable and professional. He walked us through the entire inspection and made sure we understood every issue he found. The inspection lasted just over 3 hours. The radon testing units were set up during the inspection and then picked up the following Tuesday. The reports were e-mailed to us Tuesday afternoon. We received an eleven page summary report, pointing out the most important issues, a sixty-five page detailed report (both reports included photos) and the radon report. I called Jack a few days after the inspection to ask him some questions and he took time to make sure I understood everything. We would definitely use Jack s Home Services again.

Overall, I was impressed. I didn't realize how thorough the inspection would be and how the smallest fixes could affect the house in the biggest way. He told us to insulate the pipes that were damaged in the master bath and also to cut out the wall behind the vanity to insulate those pipes as well. He also suggested that we add in extra insulation before we had the contractor put in the drywall. We have some cracks in the foundation that he suggested get sealed and told us that we needed to make sure that we directed the water from the sump pump away from the house. Also, the gutters need to be cleaned and one needed to be redirected because of some water damage to the garage from it. I liked him so much that I asked for some business cards to pass out to family and friends.

Jack was prompt and was actually there before I arrived at the property. He carefully explained what was going to take place and stressed that he was a generalist. Jack would be completing an overall inspection of the property, if any problems were discovered it would be indicated in the report. Naturally it would be up to the buyer to consult with a specialist regarding the defects, if any. The homeowner and I followed Jack during the entire two and a half hour inspection. Jack spoke the entire time educating me with information regarding the electric, water, foundation, gas, windows etc. Pertained safety points were explained with regards to shut off valves, etc. Jack emailed me a detailed report within 24 hours with numerous pictures which included a summary of suggestions.

He informed me that I needed additional insulation in the attic and told me about some water damage I had and various other items. He spent a lot of time explaining things to me. He also completed a mold sample.

Jack responded promptly to every request; described clearly the scope of his services; provided highly detailed reports within 48 hours; reviewed report with me item by item; prioritized and described repairs required/recommended, and suggested solutions that reflected our goal (putting house on the market). Following a buyer's FHA inspection, re-inspected home and served as project manager for vendors requiring follow-up. This was an unexpected and hugely valuable service at a very reasonable additional fee.