HAYS Cleaning Inc

Mary and her team do an excellent job of cleaning and are polite and friendly. They cleaned twice-once before we left for the winter and once when we returned. I tried to set up a regular schedule and was told I'd be called, but that never happened. Disappointed in the follow-through.

Cleaning was very good. I tried to set up regular monthly cleaning, but could not do so. After the second visit she did not call to set up an appt. for a 3rd.

Amazing.what a team they are...they found burnt out light bulbs in the light fixtures and asked if I had more bulbs and replaced them! My house is spotless from top to bottom. They found things I didn’t notice! They call to let you know when they are leaving and how long it will take them to arrive...then you just open the door and they start immediately. 3 women, each has a specific specialty, kitchen or baths...then they all meet to dust and vacuum move furniture...very impressed and would definitely hire and refer them!

Mary and her crew did an excellent job! They were thorough and efficient (kitchen, bathrooms, ceilings fans, floors, etc. They even dusted our vault ceiling for cobwebs!). They were also pleasant to be around. We will definitely have them back on a regular basis.

Thoroughly pleased. My place hadn't benefited from a good cleaning in a long time and required a little extra effort to say the least. Mary and her crew handled it like they were all-stars. I couldn't be more satisfied with the results. I plan to hire them again for future cleaning needs and would recommend them to anyone.

They did a good job but they had sticky fingers. I had a 50th wedding anniversary ring and a shriner's ring that was stolen. I had placed them in my drawer and when I got back to look for them, they were gone. Just before they left the house, one of the workers told the man Go go go! I did not think about it at the time but later when I found the jewelry missing I realized what was going on. At that point it was too late. I contacted Mary later to tell her about this and she said "Don't you have that covered through home owners?" I am continuing to try to get my rings back from them.

Absolutely wonderful! If anyone wanted to get a cleaning service, I wouldn't hesitate to hire Hays Cleaning. Everything was done within an hour. I cannot praise them enough! Mary will do everything in her power to make sure that everything is taken care of. Other companies I've called wanted to charge me several thousand dollars, and Hays Cleaning went above and beyond for the price that they charge. They take everything into consideration. You really feel the love and compassion from Mary and her workers. I'm going to be calling them back to do the upstairs of my home around the first of the month. Thank you so much Hays Cleaning!

They were very good. They charge by the hour. It's $25 an hour. They're very honest and very thorough. They're good people. The pricing is acceptable.

OK. Here is the problem I had with this. It was deceptively advertised. It was stated that you get three hours worth of work. I'm thinking that it is three straight hours. Usually my house takes two hours to clean so I was adding tasks to be done in anticipation of the visit. Instead, it turned out to be three workers providing one hour each. So, in reality, I only got one hour of work. I spoke with the owner several times before they came out and this was never mentioned until she got to the house. At that time, she explained the whole pricing/hours schematic. By then, I was committed and couldn't turn back as I was having a function that next day. So, when it dawned on me that I was getting much less than I thought, I had to pay extra to get another 20 minutes from each worker. So, they were rushed and I ended up cleaning a lot of the house myself. I really felt deceived and tricked. I think the owner is a nice person and I don't wish to hurt her but, even in a subsequent follow up call, I mentioned this to her as a concern.

She does a fine job. I have had her for several years. The price depends on how much they do and I give her a very large whole house, and there are five dogs that live in here. Sometimes it’s a lot and sometimes not so much and it depends. It’s around $200 but that doesn’t mean anything because the house is big. I like that she is very approachable about things. She comes herself and doesn’t always come herself but sometimes it’s just her team. I have experienced her working with the people that she hired and she is very kind to them. I think that was important because I had some people and they were all from my area within a range and I have an experience where people cleaning my house were not English speaking and they were always afraid of being in trouble. When they put the rug back and I put it on myself they would say,” I am sorry, I am sorry” and I don’t know what these people’s living conditions are or if they are almost enslaved and I don’t know that but with Mary I know they are people from all around here and a lot of people from her church and you can talk to them and it was important to me. She doesn’t always do an amazing job but I am comfortable with them in my house. I am fine with the price and it is comparable to other prices. I wish it wouldn’t cost that much but she wants to treat fairly.

The cleaning of the kitchen went well. The provider was booked to do laundry, ( did not happen) which they agreed by phone would be completed (several times). They did agree to return on Friday and take my parents belongings to a "laundry-mat, but we decided to cut-our ties with this company early on. I spoke with the provider several times before booking this company. It is unclear where the miscommunication starts and ends (with the provider and/or the employees??). I am working hard to make my parents (senior citizens) life easier not harder or more stressful; which is what happened today. Certainly, I wished it had worked out for all of us.

They were fine. They were professional and they did a good job.

I did call her and told her what I thought. She did come back a second time and it wasn’t much better. After that I didn’t call them back.

They are top notch and very good people. They sent the crew over and they did a very good job. They are all very nice and great workers. I am comfortable having them in my home and will continue to use their service.

Very good- on time and fast (will have back) Very satisfied with work.

Hays cleaning really assisted me when I was in a bind and I had (only) one date open to have them come and clean. The service really saved me since the house did appear clean by the time they left. I was home during the cleaning. The two young men that did the bedrooms and living room were really professional, courteous, and dealt with the fact that I had things to do (laundry, beds, shower curtain, sofa covers), all while they were cleaning. The floors were nice and clean when they dried. The young lady was courteous and worked hard. She told the young man in charge that I had a leak under my sink. (In actuallity the water was from her removing something from the kitchen sink that was filled to the brim with water --the water was not clean water*, but water and whatever cleaning solutions she had my stovetop pieces soaking in). I do not expect her to be super neat about it, but it was difficult to witness the mess being created either. There was water* everywhere (dripping down my counter tops and dripping under the sink. I honestly just stayed out of the room the best I could until it closer to being finished. In the end, the kitchen WAS CLEANED and looked nice. My stove/oven door and my dishwasher door had never looked better. I would also like to mention something for the company. Everything that was a cooking surface was sprayed with a degreaser. On the positive side, it CLEANED everything....but left an awful cleaner smell in my microwave, toaster, and basically every surface of the kitchen. The handle on my microwave fell off (and I have suspicions that the handle falling off is the degreaser's fault, it ate the glue holding it onto the door -LOL). (Is it possible to use a gentler/different degreaser??). Lastly, Since I saw the spray on everything, and it had such a strong odor, I had to clean all of my pets water, food dishes, etc. again. (Pets were kept in another room while the service was over and not allowed in the rooms until everything was dry). Maybe a pet friendly cleaner should be offered? I know I should have asked, but I forgot. In the end I received a CLEAN looking home. I really appreciate them coming on short notice!!! I appreciate the effort (3 hours) of the three people who came. The three of them worked hard and my house really looked better than before they came.

They had to come back and redo some of the work because they didn’t do a good job the first. They agreed to come back to fix a few things, but the quality of work the first time around was not up to par.

I've used Hays Cleaning twice and had a Groupon to use. I was a bit unsure, as I hadn't employed a service for years after deteriating quality from a different person I had use years ago. But I'm now very happy that I tried a sercvice again, as it really took the pressure off me.... they cleaned as thoroughly as I would myself but were much more organized and efficient than I am.

They did great work, and are very acceptable. I would recommend them.

They were very efficient and respectful. We used a coupon for the service and they were very competitive on price.

The cleaners were on time, professional, and did a wonderful job. They honored service men and women by giving the family a free cleaning.

They are pretty easy to deal with. They come when they say they are going to come. They do a good job and they leave.

Mary called to say the cleaning crew would be there earlier than she thought. I left the house open, (with my 19year old son sleeping)and I was so excited about coming home to a clean house (I was on my way to work). What a shock and disappointment to find that my entire house had not been cleaned. I called Mary and she said the crew ran out of time, and she offered to split the cost with me to have the crew come out to my house and finish the job. I told Mary that I had never run into a situation where I paid for my house to be cleaned and it wasn't finished. The positive side? When telling my story of the cleaning team that didn't finish the job on FaceBook, I received a referral to another cleaning service and I am overjoyed by their job and prices!

Mary is very responsive and helpful when providing an estimate. She is willing to work within your budget to meet your cleaning needs. The crew of 5 people arrived on time and quickly began working. For this job, Donna (crew supervisor) suggested the five hour package. (Angie's List discount provided for a free hour.) The service packages are based on one hour of work per crew member. It seemed some sections of the baseboards and a couple shelves might not have been dusted, but I'm not sure if it was due to an oversight or lack of time. Overall, this was minor considering the entire work. I felt the quality was good. It was nice to come home to a clean house.

They were able to come at a time that I was available. Two people cleaned (Mary and another worker) and finished the job in two hours. They were very thorough and specific about what was to be done. The work was completed as promised, and in the time promised. I received a follow-up call from Mary to make sure everything was OK.