US Heating & Cooling Inc

AVOID AT ALL COSTS! When our air conditioner of 21 years died, we called our home warrenty company to report the issue. we reached out to 5 companies in our area to get quotes for a new ac while we waited for the home warranty company to assign someone to come out to diagnose our ac. All 5 companies came out and said it was beyond repair and need to be replace. All 5 also reported that our heat exchanger was cracked and our 21 year old furnace needed to be replaced too. After a week, we were then notified that US heating and cooling was contracted to come to our house to diagnose the problem. They reached out to us to schedule and we agreed upon a day and time. My husband explained that we already had a company that we wanted to install the new air conditioning unit, and we just needed the diagnosis and documentation to send to our home warranty company. The day he was supposed to come, the owner of the company called us and said he "lost a camera" he needed to do the job. It should be noted that we had already had 5 (FIVE!!) other competent companies in our house with in the past week who were able to diagnose and document the problem without a camera, as well as give us quotes. (And what legitimate company doesnt have a camera on their phone?). He cancelled through text message, and made 0 attempts to call us directly to reschedule. Waste of our entire Saturday. Frustrated, we reached out to our home warranty company. They told us that this guy called them and said that we wanted nothing to do with him, and only wanted a new air conditioner. When I called they guy to ask why the heck he lied to the home warrenty company, he was EXTREMELY rude, kept cutting me off, and said he "has the right to refuse service to anyone" (HA!). So despite the fact that this guy was CONTRACTED BY THE HOME WARRANTY COMPANY to diagnose the problem from the beginning, he chose to BLOW US OFF, and lie to both us and the warranty company because he wasn't going to be getting a huge check from us for a new AC and furnace. Incompetent, rude, and only after high dollar business. AVOID!