A & R Wood Floors

We had our 19 year old wood floors refinished. They did an excellent job, great service, and very responsive.

I hired A&R to install hardwood in one room and to stain and refinish most of the hardwood floors in my home, just before Easter 2017. First the install was great and that is where my praise ends. As for staining my floors, I did not get what I asked for, I wanted a Red Mahogany for all my floors except for the new floor, well the only time the floors look nice is when there is barely any light otherwise when daylight hits them some of the floor is "pink". I had questioned Ron about the pink and the lightness in the floor before they put the poly on it and Ron re-assured me that once the poly was on the floor they would be darker. Well they are not, now I can go and change all my light bulbs to the soft white which has a yellowing look by I am having skylights installed and in the daylight they are light and some areas still look pink. Now this is not just me, when someone new has come over I ask them to look at the floor and tell me what they see all but one person said they saw pink in the floor. They also has for some reason taken part of my floor at the kitchen wall and made a dip in it now I am having my kitchen redone and hopefully the wall will be removed but if it can not then I will have to replace part of my floor. As for my sons room the one with the new floor, he wanted something closer to a black color and we picked out an ebony which he stated would be the closes he could get to the black that my son wanted(we gave him a picture of the floor he wanted) it too is not dark. And they only put on 2 coats of poly, we did everything he told us to do we waited to put furniture on it we kept the dogs off (which was no easy feet) But where everyone walks the floor is not wearing well, it looks terrible. Since then I have asked several other companies given my home life and my dogs what recommend (not telling them I already had the floors done) they have all told me that they would put at least 4 coats of poly on the floors. As for my color it is my belief that because most of my house has a rustic look (my house is 53 years old and nothing has been done to the house) I am in the process of changing some of the rustic things in my house) that I really did not want such dark floors. Well he was so wrong and yes I did send him an email to that fact. I am truly so unhappy that I get sick every time I think about having to have then redone again.

Ron is amazing... he responded within one day and came over for an estimate. He took 2 days to sand, stain and seal my old hardwood floors in living room and 2 bedrooms. He put stain samples on the floor so I knew exactly what color I was picking. He left my house very clean. He kept me updated everyday on the progress and his schedule. He was even considerate to ask if I wanted the a/c left on or off. Great workmanship and professionalism!!

unknown

A & R Wood Floors were very efficient and got the job done very quickly. He came back two times to do two coats and everything turned out very well.

This was the 2nd job this company did for us. They had done a good job for installation of wood floors for us the 1st time. The 2nd time, I mentioned to them a squeak in the floor I had noticed that I wanted addressed before the install was done. They did not, installed over it, and we had a loud squeaky floor. I talked to the owner about it and he absolutely went ballistic, yelling, very immature and unprofessional stating it was not his fault(Which I agreed with, the squeak was there before they arrived, but I made it very clear I wanted it addressed before a permanent wood floor was put over it). My choice was either have somebody else finish his job and have my house(with kids) torn up for a few weeks or have this man-child finish the job after the repair was done properly by someone else. The bottom line - it was an awful experience.