X-ess Exteriors

The process went well. They are Public Adjusters, and worked through my insurance company to get the repairs taken care of, due to storm damage. The staff was professional, informative, and eager to answer any questions I had. The crew that did the work was punctual, professional, and efficient. It was quite a nice experience and I would recommend them to friends and family.

The job went as planned. The providers were on time and completed everything as expected. the new roof looks great and the repairs to the side and gutters also look very good. Their Rep Chris was proactive in contacting me and would follow-up with m on pending activities proactively. Do's: Roof repairs Gutters Siding Don'ts: None

I would definitely recommend X-ess Exteriors. Chris Thornburg and team were very professional and responsive. They handled all the insurance paperwork and worked around my very busy schedule to meet to complete paperwork and pick product. They completed the removal and replacement in one day and there was not one piece of scrap left in my yard. I absolutely would work with them again.

They arrived on time and everything went well. I would recommend them.

The actual replacing of the roof went well. From what I can tell, the roof was done correctly and completely. Despite that, we had many issues involving punctuality, communication, and damage. There doesn't seem to be much communication between the salesman (Don), office (Debbie), and construction crews. This caused several delays throughout the entire process. Due to issues with the materials, our roof was delayed for a week. The following week, roofers did not show up, and when I called Don he was surprised. Since the crews were busy at other sites, we were delayed another couple days. 2 days later, no roofers, and again Don was surprised when I called. It was another 2 days before the roofers showed up. They worked all day and got the job done. In the process, they damaged a couple window screens, some of the siding, and a terra cotta pot we had on the side of the house. To Don's credit, he had the screens repaired, and compensated us in the final bill for the siding and pot. We were originally told that we would have to have DirecTv come out after the roof was complete to reposition our dish, since X-ess would only re-mount the dish on the roof. During all of the rescheduling of our roof, I had to keep rescheduling with DirecTv, since the plan was to have them come out the same day that the roof was being completed. When DirecTv came out later that day to position our dish, we found out that the roofers had nailed and tarred the dish to the roof, and also that they did not put it back up correctly. This caused extra holes to be put into that section of the roof, so we had to have that portion re-done. It took almost a month of e-mails, phone calls, texts, and waiting until this portion of the roof was finally repaired, only this time I had the roofer leave the dish on the ground for DirecTv to reinstall. Unfortunately, the roofer showed up without advance notice, and we weren't able to get DirecTv back out to re-install and position the dish until 4 days later, leaving us without service. Having them come out a second time also cost us another service call. Regarding the shutters, we were originally told that we would need to purchase the shutters ourselves, but that we could just leave them with the roofing materials and they would be installed when the roof was being replaced. The roofers simply moved the shutters onto our porch and when asked, we were told that it was a different crew that does the shutters. This also took a few weeks of e-mails and texts before someone finally showed up on a day we weren't expecting. This person did not have a ladder and needed to borrow ours. (The shutters to be replaced are on the second story) I still wonder what would have happened if we didn't have a big enough ladder, or worse yet, if something bad were to have happened to the guy while using our ladder. I did delay signing off with our insurance company until all of the issues we had were dealt with, which unfortunately took a lot longer than expected. At one point Don came over to our house to finalize things. I was under the impression that he was coming over to look at the final issue we still had with some of the siding, and for some reason, he thought we had already received the final check from our insurance company. I had made it clear to both Don and Debbie that I wasn't going to be signing off with our insurance company until all of the noted issues had been resolved, or at least addressed. We chose to go with X-ess Exteriors due to the fact that they had previously re-roofed several other houses in our neighborhood a few years ago. We talked with some of the neighbors, and they had nothing but good things to say about X-ess. As I stated previously, I feel they did a good job on the actual roof itself, but all of the scheduling and communication issues really left a bad impression on us. I guess things can change in a few years. During this whole process, I kept a spreadsheet of all schedules, phone calls, texts, e-mails, and issues throughout this whole process. I tried summarizing this the best I could to fit into this review. However, I would be more than willing to share my entire spreadsheet with anyone interested.

Siding/gutter installation was superb. Siding and gutter material was per spec.

I was reffered by one of my closest friend who also used x-ess exteriors. Don helped me to file my insurance claim for the hail damage we had in May. He was able to locate damages and the claim adjuster was in same page. It took less than a month from filing the claim and replacement of my roof. It was very smooth easy process.

They have done a great job.

Went great.

X-ess exterior was very helpful. We had good communication about the work that they were about do for my roof. They worked very fast and efficiently. They were willing to solve the problems with my insurance, association and the county office for me. Their customer service was helpful and kind. They always called ahead of time to let us know about the roof work. My roof is beautifully done. We really satisfy with this company and would like to recommend this company to others. This is very honest company that you can trust.

It started off really well with the representative being very professional. He explained in detail all the work that needs to be done. His work was done in a timely manner and he worked around my family schedule which was difficult. They made sure to keep cleanliness a priorty and kept everything very professional. I am very happy with the results and I would highly recommend this company! A+ in my book!

The roofers came first and totally removed the old roof and then replaced the new one. They did a good job and cleaned up after themselves. Then came the siding crew with Miguel heading it. They too did a great job. The house is large, so there was a lot of work to do. They had to stop before they were totally done due to the weather but returned the next day to complete their work. My husband had a few concerns when they were done and Don came over and reviewed them with him and Miguel came back and completed all the necessary little things to my husband's satisfaction. My husband is a perfectionist and they met his standards. He was impressed, and he is not easily impressed. My husband was really happy with the gutter crew. They came and helped formulate a better way for the drainage to occur then was from the original house being built. The house looks better than we could have hoped. It was a pleasure working with X-eSS Exteriors and both my husband and I would highly recommend them. Thanks for a job well done.

Great experience very profecional and fiendly service, highly recommend this company, the work was done fast and they take all the garbage my house was nice and clean after the work was done very happy.

The gentlemen I encountered at Gurnee Mills was nice, and set me up with Mark, a representative from X-eSS exteriors. He was a typical salesman, trying to prove why their product and service was better. That was fine. We chose X-eSS due to the flexible financing they offered my wife and I. After signing the contract for installation of the roof that is where the problems with the company start. Contacting Mark after that point was difficult. It took multiple calls to his phone, and customer service before we got any feedback regarding installation dates, financing status, and what to expect. I am guessing that our age had some factor in his attitude. The little we spoke to him completely ceased after the installation. He never called for follow up, and never came to check the quality of the work that was done. As a matter of fact, no one from the company called to ensure our satisfaction. Now for my review of the installation. The roofers themselves seemed like they were good crew, despite not being able to speak English, leaving me forced to call customer service for any inquiry. When the installation was complete we found that our ladder we used on the back of the house, to get to the roof, was missing. I called the company regarding this issue and they responded with " we could not find any ladders, so we don't know where yours is." I have had my ladder in the back of my home for 3 years without a problem, so to coincidentally be gone after the roof installation seems to point to the problem. Lastly, two weeks after the installation we found a huge leak in our kitchen after a rainfall. I called X- eSS about it and they sent someone out, who complained that the roof was not leaking before here so he does not see why it should be leaking now. As if we had done something to make our roof leak. The guy caulked the roof, and went about his day. That seemed to fix the problem temporarily, however now again the same spot is leaking. I had been waiting to write my review of the company. I am glad I did. The worst roofing company I have dealt with so far. My wife and I are looking to do a lot more projects in the future and was looking for a dependable company to rely on. We are taking our business elsewhere from this point forward.

Company has prompt scheduling and proper work. Decent people working right time, professional move and the job was done fantastic. I really pleased and happy. I like casement window also I love that sunblinds sealed between the panes of glass. The blinds never clean! I really appreciate Exess Exterior corp. Sun rise window. Here is company info President: Max Choi Exess Exterior Corp. 375 S IL Route 83 Grayslake, IL 60030 W)800-331-4980 ext 9 C)847-293-7711 F)800-331-4980