The Cleaning Authority - Grayslake

Description of Work: They did housecleaning.

Description of Work: .

Description of Work: I began service with this company in June, 2011, based on what I read about the company and the green services that they allege they provide. The initial contact was with Glen, the owner, who was very personable and reassuring that I was making a good selection for my cleaning needs. He provided a folder that described their services and their rotations for "detailing" the cleaning for each service contact. He walked through the house and made notations about my requests; ie specific products that I wanted used in my bath and on mirrors that are not green products. The written descriptions in the folder and on the work sheets present a thorough cleaning of all areas of one's home over a 4 week period. In addition, they also provided inspectors for the initial 2 cleanings to ensure that the assigned cleaners cleaned to my satisfaction. A lovely, beginning. I also liked the idea of using Green products, and the girls were always personable. There were a few initial concerns relative to putting throw rugs down on a wet floor which were quickly addressed by Glen, and his Grayslake managers. However, over time, I found inconsistencies in what they promised to provide in their printed material and what their cleaners were actually providing. For example, they state that they will "clean individual knicknacks" and "hand wipe furniture surfaces, baseboards, window sills and ledges and doors and door frames", "vaccuum your furniture and upholstery", but what they do not tell you are the exceptions to any of these tasks; ie, they clean only exposed surfaces, they move nothing to clean under or behind. They do not do knicknacks, wipe any base boards, ledges, doors or door frames; vacuum furniture; do not clean anything beyond their cleaners reach like the top of the frig or tall cabinet doors. They also do not move anything they deem heavy; don't clean corners or remove cobwebs. They clean around everything which makes one think initially that one's house has been cleaned until closer inspection. I feel deceived by their written promises of a thorough cleaning each rotation, and what they actually deliver which is mostly "smoke and mirrors." I also found that they were less responsive to my concerns when I addressed their inconsistencies, however, they were more forthcoming with their "exceptions." I wish they had been more upfront about what they do and don't do in the beginning; that would have saved us both a lot of aggrevation and it wouldn't make them look so shady.

Description of Work: House cleaning/2 hours. The woman who cleaned was very pleasant, but I am not sure our expectations were realistic for 2 hours since we already keep the house fairly clean. She did a good job of very basic cleaning.

Description of Work: cleaning house on a biweekly basis. The same team comes each time and they do a thorough job. Spend extra time each week paying extra attention to a different section of the house.

Description of Work: We have had the house cleaned approx 5 times. Overall I'm happy with the service. Very professional outfit. I'm not hesitant to let them access the house when we are not home. They focus on specific areas of the house the first couple of cleanings. They would get an A for price and quality if not for some smaller concerns. (not completely rinsing the residue from the cleanser off of some areas, floors were cleaned well, but not perfectly. No one hit the top of the fridge with a rag). The issues haven't been big enough for me to raise with them to be honest. No blatant oversights or corner cutting. We will continue to use their services.

Description of Work: The staff from the Cleaning Authority comes to my house once a week. They do beautiful, reliable work.

Description of Work: Regular bi-weekly housecleaning. Standard cleaning of kitchen, bathrooms, living areas, and bedrooms with what they call a "detailed cleaning" performed in one of the areas on a rotating basis. The standard cleaning is what you typically get from most Cleaning services. It includes cleaning of bathroom surfaces, mirrors, shower, toilets, floors, kitchen counters, microwave, sink, table, floors, vacuuming, dusting, cobweb removal, and other basics. The detail cleaning that the crews perform on each visit include things like wiping down baseboards, using a toothbrush to clean grooves around bathroom fixtures, cleaning the mesh filters under the microwave, above the stove top. A lot of those little details that you don't get from other housecleaning services. It's been a while since we started using them, but in the beginning they did one or two advanced cleans to get our home ready for their detailed system. At first we didn't think those were necessary since we had previously had a service, but after the cleans, we recognized how much they were needed and how many areas our other services hadn't been taking care of!

Description of Work: Detailed home cleaning using a rotation system.