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OPTIMUM CARPET CARE

Carpet Cleaning, Upholstery Cleaning, Carpet Sales and Installation,

About us

WE ARE FAMILY OWNED & OPERATED AND IN BUSINESS SINCE 1988. WE STRIVE TO SERVE OUR CUSTOMERS WITH INTEGRITY. ALL WORK IS GUARANTEED. WE WANT YOU TO BE ABSOLUTELY DELIGHTED WITH EVERY CLEANING JOB WE DO. SO, EVERY JOB COMES WITH OUR NO-RISK GUARANTEE. IF YOU ARE EVER UNHAPPY WITH OUR WORK WE WILL COME AND RE-CLEAN THE AREA FOR FREE. IF YOU ARE STILL UNHAPPY, WE WILL GIVE YOU A FULL REFUND. MANY COMPANIES DON'T GUARANTEE THEIR WORK, BUT WE DO. NOTHING IS MORE IMPORTANT THAN YOUR COMPLETE AND TOTAL SATISFACTION. WE STAND BEHIND EVERY JOB 100%. IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR WORK, PLEASE CALL RIGHT AWAY.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

TRUCK-MOUNTED HOT WATER EXTRACTION, DEEP CLEANING & DRY IN 4-6 HOURS, CUTPILE/PLUSH, BERBER & ORIENTAL CARPETS, EXPERT SPOT REMOVAL, ODOR CONTROL. 3M SCOTCHGARD PROTECTOR, PATCHING, LEATHER CLEANING & RESTORATION, UPHOLSTERY CLEANING. WATER DAMAGE RESTORATION. RESIDENTIAL & COMMERCIAL.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.051 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 51 reviews

Steve H.
11/2018
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I would highly recommend Optimum Carpet Care. We had two rooms and 4 leather furniture pieces cleaned. Mike was VERY thorough in working on our furniture while Joe & Steve did the carpets. They were on time, did great work, and the price was reasonable. They explained what they would do, had a set price, and got the job done in a reasonable amount of time. Would certainly use them again.
Description of Work: Carpet Cleaning and Leather Furniture Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELLEN T.
02/2018
5.0
carpet cleaners
  + -1 more
Excellent work. I have used them before and will definitely call them again.
Description of Work: Optimum cleaned carpets and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian S.
08/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
What a great little local business. Mike, Steve and Joe showed up right on time and did a top notch job cleaning carpets in 4 rooms, plus a couple sofas. Mike was extremely personable and professional, and was happy to answer all the questions we had. Hard to say if they're the best price around, probably not, but carpet cleaning companies are notoriously sketchy with prices and upsells, etc. Optimum was not sketchy at all, though - prices are based on sq footage. Period. No upsells. I'll definitely be calling them next time, too.
Description of Work: Carpet and sofas cleaned

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sonja B.
06/2017
5.0
carpet cleaners
  + -1 more
What a great job! Come over and quoted the job on the spot. I was preparing the home to list for sale. The cost of cleaning all the carpet in the home was a little more than I wanted to spend. Helped me scope the job to fit my budget. We have two dogs and two boys so the carpet really needed cleaning. Looked brand new when they where done, even got the ink stain out!
Description of Work: Whole house carpet cleaned in preparation for putting house on the market.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Lawrence S.
05/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I'd highly recommend them. They did the best job of any carpet cleaner we've used in the past. Owner/operator Michael Vincent and his crew were very professional too. I had them clean two fabric chairs which were absolutely filthy from our dog, Chocolate Lab, sitting on them for years - never thought they'd get completely clean, but they did and they look fantastic.
Description of Work: Carpet cleaning - also had them clean the upholstery on two chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Zachary M.
03/2016
5.0
carpet installation, carpet cleaners
  + 0 more
Scheduled the job easily after a short email exchange. Mike and his team were great. They arrived right on time (in fact I was a little late arriving) and got right to work after a quick look at the project. The carpet is very light colored, and was looking very dirty especially where you come into the house from the garage. They cleaned it beautifully, and for what I thought was a very reasonable price. The job was in a townhouse that I'm currently renting out, but getting ready to sell. So we needed to clean up the carpet before we got it on the market. I'm confident anyone who looks at the place will notice the clean carpets! Thank you!
Description of Work: Cleaned carpet on 2 sets of stairs and a small hallway. The hallway and lower level stairs were the entry from the garage and were very dirty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

William M.
07/2015
1.0
carpet cleaners
  + -1 more
Wouldn't know. Could not reach them to schedule apppointment
Description of Work: Can't be reached. No one picks up and left messages with no return call.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


James R.
06/2015
5.0
carpet installation, carpet cleaners
  + 0 more
Amazing! The carpet looked nearly brand new. It is at least 9 years old and maybe a few years older than that. Stains and spots were gone. Getting ready to sell our house it was important that the carpeting looked good. They saved us thousands of dollars in replacement costs, and the job was done quickly too! We were out of town and someone was supposed to unlock the door for us, but it was locked when they arrived. They waited for 20 minutes while a friend came to let them in rather than rescheduling. (Guys, sorry again about the mixup with the door being locked!) They were professional about it and still gave us the full discount. Would absolutely recommend their service - it is the best carpet cleaning I've ever seen.
Description of Work: Carpet cleaning in entire home, about 1300 sq ft worth of carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

RANDALL K.
06/2015
5.0
carpet cleaners
  + -1 more
Perfect. Our family has been using Optimum Carpet for about 10 years and will not use anyone else.
Description of Work: Clean carpets and removed stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Susan P.
12/2014
5.0
carpet cleaners
  + -1 more
The Vincents arrived on time, were courteous, listened to my concerns and did a great job cleaning the carpets. They even vacuumed behind the large pieces of furniture they pulled out. The carpets look really good! Susan
Description of Work: Cleaned most of the carpets in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$389

Laura B.
10/2014
5.0
carpet installation, carpet cleaners
  + 0 more
I was getting ready to replace our 10-year old carpeting. After using several cleaning services, some stains were not coming out and dark traffic patterns were still showing after cleaning. I decided to give it one last shot and chose Optimum Carpet Care. All I can say is WOW. First of all, I had great communication, service and they came exactly on time. Their price was LESS than other providers I have used in the past. My husband was home and told me about the recommendations they gave him for keeping our carpets in great shape. I came home to carpets that looked BRAND NEW. The stains and traffic patterns that other services could not fix, Optimum did! Everything was carefully moved and instructions on when to take out the furniture protectors given. The carpet was completely dry and perfect the next morning. I have allergies to dust mites and immediately noticed a huge relief. I will absolutely use them again.
Description of Work: Cleaned carpets throughout our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Timothy B.
09/2014
5.0
carpet cleaners
  + -1 more
Been in our house 23 years and this was by far the best carpet cleaning we've ever had. Our first experience with Optimum Carpet Care. We've used 3 or 4 other companies prior to this and they didn't compare to Optimum. Very professional.
Description of Work: Cleaned carpeting in whole house including basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Mark F.
07/2014
5.0
carpet cleaners
  + -1 more
This company was very punctual, friendly and great with their communication. A team of 2 gentleman arrived early (always a plus when ready for it), said their hellos and went straight to work after being given a tour of the rooms they would be working on. At the end of their cleaning, they did show me a sample of the gross that lived in my carpets, which I love to see (gone). The only concern I had was that their machine is so powerful that it pulled the carpet back and up in our family room. It caused a small ripple which did go away on its own after a couple of days (phew). But I did find myself going around the edges of the room and noticing the carpet was not tucked in as it was before. It's not a major problem. All in all, if I needed more carpet cleaning done in the future - I would reach out to this company. Good quality, competitive price and very easy to work with.
Description of Work: Cleaned the carpets in our family room and basement. Also cleaned the basement stairs and a very large synthetic rug.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

Sally J.
04/2014
5.0
carpet cleaners
  + -1 more
My experience has gone very well. The staff is professional and knowledgeable in their field. I have been pleased with their services and would recommend this company to others.
Description of Work: They came to clean the carpets in a few rooms of my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marion H.
01/2014
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
It was a great experience. It was easy getting in touch and scheduling, the price was reasonable, and they did a fine job. We really liked their process which involved superheating the water in order to allow for quicker drying. In fact, we plan on using them in the future.
Description of Work: They cleaned our carpet, Oriental rugs, and some chairs.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leigh V.
11/2013
5.0
carpet cleaners
  + -1 more
They did a beautiful, amazing job. I recommended them to a friend and they did a great job for her. They are a phenomenal company.
Description of Work: They cleaned all the carpets in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sherry M.
10/2013
5.0
carpet cleaners
  + -1 more
From beginning to end, initial contact to completion of service everything was done professionally with care and in a friendly manner. The carpets look and smell brand new. All spots and discoloration were removed. I was given advice on on-going care for the carpets and some cleaning products to help. We will be calling them again to help with another project. On top of all this, the price was right!
Description of Work: Cleaned carpet on two stairs, 5 rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Eric S.
05/2013
5.0
carpet cleaners
  + -1 more
When we initially called them they gave us an estimate based upon my own measurements, and upon arrival they did their own measuring and came up with a comparable figure. They were very upfront regarding all expenses...they also offered options such as ScotchGuarding, rinsing, and disinfecting. We decided to go with the rinsing, which just involves a second cleaning with water only. This helped get out all the carpet cleaner that we had used over the previous 2-3 years. Since we have three young children, and we don't have a strict "take your shoes off" policy, the carpet was quite dirty. This was our first time getting carpet professionally cleaned, and we were very impressed with the results. They got out virtually all of the stains, big and small. They were professional and polite, and not at all pushy about any extra services. Before they left they gave us information on stain removal (including a bottle of stain remover) and new carpet recommendations for when we decide the replace the carpeting. We definitely plan on using them again, probably either annually or every other year (it depends how messy our kids get).
Description of Work: They cleaned the carpeting in our living room, family room, dining room, and a small section of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$228

Laura J.
04/2013
5.0
carpet cleaners
  + -1 more
They cleaned my light colored berber carpet in my family room and on the stairs. The carpet is ten years old and had never been professionally cleaned. It looks fantastic! They worked h****** the urine spots from my dog and where I had spilled a beer. They moved all furniture and even picked up the small LEGO pieces my sons had left under the couch. They were prompt and knew a lot about carpet. Even recommended a vaccuum store and a carpet store. Three days later, my son tracked mud all over the carpet. They came back for a minimum fee to spot clean. I would use them again!
Description of Work: Steam cleaned my family room carpet and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Adina B.
03/2013
5.0
carpet cleaners
  + -1 more
As always, they did an excellent job. I'm sure this will sound a lot like me previous review. They had to clean white carpet in a house of all boys and a black dog. The carpet looks brand new when they are finished. They are courteous, work hard and have attention to detail. I have used them for years and will always use them in the future. I think that's the highest compliment you can give any service provider.513.
Description of Work: Carpet cleaning - hallways, stairs, bedrooms. I did use a coupon for one room, so the total price is lower than it actually should be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$459

Moira F.
02/2013
5.0
carpet cleaners
  + -1 more
If I could give Michael and David an A+ in every category, I would do so. They worked extremely hard to clean our carpet and to eliminate cat urine stains and odor from several areas of our carpet. They explained exactly how they worked and were extremely professional at all times. Several optional items were offered, but there was absolutely no pressure to use any of them. Their in-home quote was exactly the same as the telephone estimate. They were prompt and extremely attentive. We had a small area that had lost color, but Michael was able to patch it with some of our old carpet at no additional charge. In addition to doing a great job on our carpet, Michael and David left small bottles of spot cleaner and pet spot remover for us to use as needed. This is my first-ever review of a business and I feel very strongly that Optimum is a business that I can recommend highly.
Description of Work: Clean approximately 1,000 square feet of nylon carpet, some of which was stained with cat urine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Colleen W.
01/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were very professional and their work excellent. Would highly recommend.
Description of Work: Cleaned and deodorized family/living/dining rooms as well as 3 bedrooms/upstairs hallway/stairs. Also cleaned and protected dining room upholstered chairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Lawrence L.
01/2013
5.0
carpet cleaners
  + -1 more
Optimum gave a little more life to a light colored 17 year old carpet. They arrived as scheduled, measured the area to be cleaned and quoted a price that was in the ball park of the other two services I called. Due to the heavily soiled carpet they recommended against a protectect or disinfect additional service and suggested an additional rinse, which I agreed upon. Stains were removed that I had tried to remove with my own machine, which in no way compared to truck mounted machine they used. Should've had them do the job earlier.
Description of Work: Getting Some More Life From An Old Carpet
Rating CategoryRating out of 5
Yes, I recommend this pro
$440

Lou G.
01/2013
5.0
carpet cleaners
  + -1 more
We've used Optimum before and were impressed with their work, so we had them back to do more. They showed up right on time. We showed them what we wanted done and Mike explained the differences in the types of carpet we have and the best way to clean them. What I liked about Optimum is that they took the time to put booties on each and every time they came into the house, sealed off the doorway so little air could come in since they had to run the hose through the front door, and placed protectors on each of the corners so the ribbed hose wouldn't take the paint off of the corners. They put some extra time into a stained area and got the area totally clean. They worked quickly and cleaned up prior to leaving.
Description of Work: Clean carpet in three bedrooms, one basement, and one stairway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$371

LIZ W.
12/2012
5.0
carpet cleaners
  + -1 more
Very well. Carpet was heavily soiled. Did a great job
Description of Work: Carpet cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200
    • 1(current)
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Contact information

888 E. Belvidere Rd 316, Grayslake, IL 60030

www.optimumcarpetcare.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Carpet Sales and Installation,
Oriental Rug Cleaning,
Leather & Vinyl Repair,
Water & Smoke Damage

FAQ

OPTIMUM CARPET CARE is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: Closed

OPTIMUM CARPET CARE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, OPTIMUM CARPET CARE does not offer free project estimates.
No, OPTIMUM CARPET CARE does not offer eco-friendly accreditations.
No, OPTIMUM CARPET CARE does not offer a senior discount.
Yes, OPTIMUM CARPET CARE offers emergency services.
Yes, OPTIMUM CARPET CARE offers warranties.
OPTIMUM CARPET CARE offers the following services: TRUCK-MOUNTED HOT WATER EXTRACTION, DEEP CLEANING & DRY IN 4-6 HOURS, CUTPILE/PLUSH, BERBER & ORIENTAL CARPETS, EXPERT SPOT REMOVAL, ODOR CONTROL. 3M SCOTCHGARD PROTECTOR, PATCHING, LEATHER CLEANING & RESTORATION, UPHOLSTERY CLEANING. WATER DAMAGE RESTORATION. RESIDENTIAL & COMMERCIAL.

Contact information

888 E. Belvidere Rd 316, Grayslake, IL 60030

www.optimumcarpetcare.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
Closed