One Way Construction LLC

7/12/12 Overall, the roof seems fine. The crew seemed to know what they were doing. The estimate process went well. They came on the appointed day on time and finished in a day. They called before the work would begine to alert me to when materials would be dropped off and when the work would commence. A collateral damage claim was inquired about, a callback was promised, but never heard anything. A referral fee was due me and not paid. 12/23/12 The roof job no longer is fine as it is Incomplete roof replacement with missing materials, some collateral damage to interior, company representatives are not cooperative once they've been paid. They lie about calling you back. They won't even come out and look at what your concern is even though it would take them only about five minutes, and they don't care that you are waiting for their call for months on end. 01/13 Jaimie came out and inspected the areas of concern I had, missing drip edge, cracks in a ceiling, some decking issue, flashing concern; he said he'd contact the owner and get back to me after his upcoming vacation, but he never called me back. 04/24/13 missing flashing is causing water damage in my attic space, called the company 04/18/13 while it was raining and was promised a callback, but there has been none. The company says they have a 10-year workmanship warranty on their work, but they have not stood behind it for any of my issues, which obviously continue to arise. 05/29/13 I called the company representative Jaimie's cell # a couple weeks after he had promised me that someone would contact me about looking into the leaking flashing problem. He did not pick up, so I left a message and asked that he at least call me back and let me know if the company was going to help me or not. He never called back. I was just reading through the undated company's response to my complaints, and I hope that readers see how emotional and unprofessional it is. I don't know who wrote it, but it is mostly made up of false information, tries to make me out to be the bad guy when all I wanted was to have a couple issues resolved that would not have cost the company much time or money. My experience documents that the company obviously does not stand behind their 10-year warranty for workmanship, and they could care less that a senior citizen has to climb up on a high pitched roof and try to patch some flashing that was not installed during a roofing job. Please note that this complaint has been moved to the company's location in Earth City, MO, but the problem involves an office they have or had in Granite City, Il. I alerted Angie's List to this, and they said it appears to be the same company.