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Twin-Co Inc

3.0(
2
)

Kitchen and Bath Remodeling, General Remodeling, Remodeling - Modular & Mobile Home,

... +13 more

About us

In business over 30 years with 2 full-time employees, we provide quality home improvements utilizing highly-skilled, dependable, and conscientious subcontractors. We accept Master-Card, Visa, and Discover credit cards, personal checks, cashier's checks, and cash. 100% financing available to customers who qualify. We supply complete computer design service to SEE your project before you PAY for it. SEE OUR WEBSITE FOR MONTHLY SPECIALS.

Business highlights

44 years of trusted experience

Services we offer

We offer installations of replacement windows and entry doors, maintenance-free exterior coverings, bathroom, kitchen and basement remodeling, egress access, composite decks, wood decks, modular 3 and 4-season rooms, and stick-built room additions (finished and shell-only), and some handyman services.

Services we don't offer

We do not provide repairs to windows, doors, or roof leaks.

Amenities

Senior Discount

10%

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.5
punctuality
2.5
Write a review
Showing 1-2 of 2 reviews
Pam S.
11/2012
3.0
home remodeling
  + -1 more
See above narrative.
Description of Work: TwinCo was hired to replace a shower stall. I told him I wanted a tiled custom built shower stall with no glass doors. he talked me into a marble shower kit, 40" neo-angle stall. apparently the kit floor in the 40 inch size was not one piece and he was afraid it would leak. Gene Hand the owner, took it upon himself to order the next size smaller without consulting me. so when the crew gets here to install it i find out about the sized discrepancy and that's when i'm told about the two piece floor problem. anyway, to make a long story short. I got a nice looking shower, but it is made for glass doors - not a curtain. he got the wrong kind of shower rod, i had to order one online; a neo-angle shaped rod and they installed it. Great right, no. The water would not stay inside the shower because of the way the base was made [for shower doors remember]. so then i had to find a fix for this problem. Online, again, i found these 44 inch tall water guards like they make for tubs that go in the corners. these solved the problem. but i still do not have the shower i wanted.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$2,000
Response from Twin-Co Inc
Thank you for allowing me the opportunity to respond to customer’s allegations regarding installation of her bathroom neo-angle shower unit. Member contacted me about giving her an estimate to replace a leaky, fiberglass neo-angle shower unit in late August of 2009. Upon inspection of the unit, I noticed that the melamine paneling installed throughout the bathroom was water-damaged from a leak at the corners of the shower base and wall system. We discussed removing the melamine paneling and drywall, and replacing it with moisture-resistant drywall to address any future concerns, but the customer felt this was going to be too costly, and wanted only to replace the shower unit. Since a standard neo-angle shower unit (38” x 38”) would not cover the edges of the damaged melamine paneling, I suggested we install a custom (40” x 40”) neo-angle shower base. This would be wide enough to cover the edges of the water-damaged melamine paneling so we would not have to replace any of the wall system. She called me on September 28, 2009 and said she wanted to “go ahead with shower.” When placing the order for the custom size neo-angle shower base from my supplier, the representative warned that a custom-built neo-angle shower base would not have a molded-in threshold and water dam. Since the customer had already experienced leaks in the old shower system, I didn’t feel that this was going to be an acceptable solution, and that we may experience future water damage in our attempt to save the paneling and drywall. I called the customer to express my concern about this, and she agreed. I suggested we use a water-resistant casing to cover the damaged edges. I provided this additional labor and materials at no extra charge. At the time we originally met to discuss the details of the shower unit, Member had also mentioned that she did not want a neo-angle shower door installed, but wanted a curtain rod installed in lieu of the shower door. She ordered the shower rod online and was to have us install it. My applicator questioned Member about the curtain as opposed to the shower door which is standard installation on a neo-angle shower unit. He asked her at the time how she figured she was going to keep water from getting out of the shower area, and that he could guarantee that she wouldn’t be able to keep it in the shower area. She seemed adamant that she did not like the old shower doors, and this is the way she wanted to go. We reluctantly complied and as a consequence, she had to install additional wall appliances designed to keep the curtain inside the shower base. Additionally, we discovered during installation of the shower base that the floor of the bathroom was more than 1/2” out of level from one side of the shower base to the other side. Again, at my own expense, we leveled and supported the shower base with a bed of mortar, and installed new trim around the front and sides of the base to conceal the gap. Upon completion of the job, Member signed and dated a “Completion Form” stating that she was “completely satisfied with the work” (A COPY OF THE FORM SHALL BE SUPPLIED, IF NECESSARY). In retrospect, I should have insisted that she let us install the neo-angle shower doors made for the unit as opposed to the shower curtain she insisted upon. I believe this would have saved us all a lot of anguish in the long run. However, in the thirty plus years I have been in business, I have established the reputation of working with my customers to give them what they want at a price they can afford, and all without sacrificing quality. I believe that being flexible and giving a customer personalized service remains two of the main reasons that nearly 80% of our new jobs come from our existing customer base, either in the form of referrals or additional work contracted. In closing, I received an email from her a couple months ago. I assume this was about the same time that she listed the statement contained on your site. Until now, there has been no communication whatsoever from her. I provide a full-service warranty for 12 months following date of completion in every contract we enter into. It is hard to miss the bold print outlined in a box at the bottom of the contract. So why did it take nearly 3 years for Member to make any attempt to contact me? At this point, the labor warranty expired 2 years ago. Respectfully submitted, Gene Hand, president and founder TWIN-CO, Inc.
KEN R.
10/2005
3.0
remodeling
  + -1 more
SLOW, QUALITY VERY AVERAGE.
Description of Work: FULL KITCHEN REMODELING.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$13,000
Response from Twin-Co Inc
Member and his former wife were previous customers of mine from April, 1999 before he called me in June, 2003 to provide him with an estimate for a kitchen remodeling project he was considering. I met with Member a few days later to discuss exactly what he wanted and supplied computerized drawings and itemized labor and material estimate to complete the project. He finally contacted me at the end of August to finalize the details, and we signed a contract on September 4, 2003. The original kitchen included 2 walls that separated the kitchen from the dining and living room areas. In addition to the kitchen cabinets and counter tops replaced, he wanted those walls removed, the drywall ceiling patched, textured, primed, and re-painted, and old floor materials replaced with new laminate flooring. This was a 4-week project at best as all the cabinetry had to be removed, the 2 walls separating the kitchen removed, a custom, angled island with raised bar built, custom wainscoting applied to the back of the island, new lighting, plumbing, addition of electrical outlets, and installation of new cabinets, counter tops, and appliances had to be performed. The cabinets were decided upon, ordered, and arrived the last week of November, 2003. The laminate flooring and suggested adhesive were ordered and arrived at about the same time as the cabinetry. We started the job within one week of materials receipt and worked diligently to finish the project in a timely manner. On December 3, Mr. Ruckman called to say that he wanted rosettes for the island, and voiced concern that the island wainscoting was too wide (it was 62” instead of exactly 60". The extra 2 inches are generally included in case there are inconsistencies in floor level, plumb and square walls, etc.), and he did not want it cut down to fit. In an effort to satisfy Mr. Ruckman, I called my supplier at 1:30 pm that same day to reorder the wainscoting in exactly 60” width. On December 9, 2003, Mr. Ruckman called again to say he thought that 3 of the drawer fronts did not match the other ones. I explained that oak cabinets often stain a little lighter or darker depending on the grain of the wood, and that is what gives oak it’s “character.” He also voiced concern that the laminate floor we installed did not match exactly with the other laminate floor we installed throughout the upper level hallway and hallway closet 4 1/2 years earlier. I reminded him that I had told him before ordering the new floor that because of the difference in dye lots and degree of sun-fading, there is no guarantee we could match the rest of the laminate flooring with new flooring even when ordering the same brand, style, and color. He agreed but wanted the cabinet drawers ordered just the same. I ordered 3 new drawer fronts the following day. During the last week of January, 2004 we received and installed the wainscoting and 3 drawer fronts. This is about the time we noticed the new, laminate floor we installed appeared to have a defect. I called a flooring expert who determined that the flooring supply company sent us the wrong glue for that type of floor. It was causing the floor joints to “ridge.” On January 29, 2004 I ordered new flooring planks and correct type of adhesive as suggested by the floor expert. I paid the floor expert to tear out and replace the laminate and sub-floor materials. This was completed in February, 2004. The original job took almost exactly the amount of time I expected and had communicated to Mr. Ruckman in the beginning. The extra time spent ordering additional materials at Mr. Ruckman’s request caused the job to seem longer than it was when in reality it took only a couple days to complete once the materials arrived. Additionally, there was no way to conclude that we were going to have to reorder and replace the entire laminate floor we had just installed, which consequently was completed at no additional expense to Mr. Ruckman. I have been in business for over 30 years and have an impeccable reputation for providing utmost quality materials and labor at reasonable prices. I have a vast list of customers who would never think of trusting anyone else for their remodeling needs. But I also know that if you’re in business long enough, and do any level of volume at all, chances are good that there are going to be those individuals who, no matter how hard you try, you just can't please for one reason or another. However, I have to wonder why I was not aware of the customer’s level of dissatisfaction before I read it here in January of 2013, when we completed the job nearly a decade ago. And the fact that Mr. Ruckman did not bother to call me when he obviously went through a little trouble to voice his concern here is a little perplexing to me as well. I provide all my customers a written, 12 month, full-service installation warranty (in bold print with a box around it) at the bottom of the contract Mr. Ruckman signed. Why did it take nearly ten years to voice a complaint? I would challenge anyone to find fault with the quality of workmanship on this job, as well as in the way in which I addressed each and every concern this customer had from initiation to completion. At this point, the 1 year, FULL-SERVICE agreement expired more than 8 years ago according to the agreement we signed in September, 2003. Respectfully, Gene Hand, president and founder TWIN-CO, Inc.

    Contact information

    1352 Dadrian Professional Park, Godfrey, IL 62035

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Kitchen and Bath Remodeling,
    General Remodeling,
    Remodeling - Modular & Mobile Home,
    Basement Remodeling,
    Sunrooms and Patio Enclosures,
    Interior Painting,
    Windows,
    Siding,
    Handyman Services,
    Flooring Sales and Installation,
    Egress Windows,
    Electrical

    FAQ

    Twin-Co Inc is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    Twin-Co Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, Twin-Co Inc does not offer free project estimates.
    Yes, Twin-Co Inc offers eco-friendly accreditations.
    No, Twin-Co Inc does not offer a senior discount.
    No, Twin-Co Inc does not offer emergency services.
    No, Twin-Co Inc does not offer warranties.
    Twin-Co Inc offers the following services: We offer installations of replacement windows and entry doors, maintenance-free exterior coverings, bathroom, kitchen and basement remodeling, egress access, composite decks, wood decks, modular 3 and 4-season rooms, and stick-built room additions (finished and shell-only), and some handyman services.
    We do not provide repairs to windows, doors, or roof leaks.

    Contact information

    1352 Dadrian Professional Park, Godfrey, IL 62035

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed