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23 years of trusted experience
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Reviews
2.83 Reviews
Showing 1-3 of 3 reviews
Vicki M.
04/2023
swimming pools
+ -1 moreI purchased a swimming pool from this company and paid half of the total price in a deposit of $4800 using my credit card. They strongly encourage you to use pay with a check and charge a 3 percent transaction fee for a credit card. After reading all of their negative reviews and BBB complaints, I felt that it was worth 3 percent to have the peace of mind that a credit card allows. At no time and no where on my receipt did it say I could not cancel and get a FULL refund. A week later they called me & told me that the pool I paid the deposit for was not available and they didn't know if it ever would be. They also wanted to have me switch to a different pool that was "significantly more expense at no extra cost to me" but couldn't provide me with any details of the pool so that I could check to see if it was legitimate. I requested a refund of my deposit because they could not provide what they had sold me. When I went in to pick up the receipt for the refund, I was informed that I would be charged a $144 transaction fee because I used my credit card. I refused and came home and called my credit card company and they advised that there is no transaction fee when a refund is issued. There are very limited options locally for pool companies, but PLEASE read the reviews on Yelp and elsewhere and the BBB complaints before you give these people any business, most read the same as mine.
Description of Work: Purchase and installation for a new pool because the one they previously sold me collapsed while still under warranty that they refused to honor.
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$9,707
Tana H.
02/2011
pool cleaners
+ -1 moreNot sure why they were given an F but I have had nothing but positive results
Description of Work: service our pool and spa very nice and helpful would highly recommend
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Yes, I recommend this pro
$500
Dana T.
05/2009
pool cleaners
+ -1 moresee above....
Description of Work: My previous company had gone out of business( I used him for 4 years), so I hired a pool company last fall to close the pool and had them rescheduled to open in the spring. I was out of town when they opened the pool, but my husband forwarned me on how it looked....mind you, my husband has eye sight problems, so I then knew it was probably going to be bad.....I can't describe how bad it was. I came home the next day and it had moss hanging on the ladder!!!! That's just the start of it...they tried to tell me it was the mesh safety cover I used for the last 4 years and that I needed a different cover, then they told me they didn't include clorine in the chemical package and that it always takes 3-4 days to open a pool......don't believe that.....I swam in the pool 2 days after the previous company had opened it. By luck, I found out about a week before the opening that my old company was back in business!!! They came out about an hour after I called them and took care of what Backyard Dreams did to me!!! Don't use Backyard Dreams. Use A & S pools 618-466-0780 and ask for Alan.
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$375
Response from Backyard Dreams
Contact information
5501 Godfrey Rd, Godfrey, IL 62035
http://www.backyarddreamspools.com/Licensing
Insured
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Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Outdoor Kitchens,
Homebuilders
FAQ
Backyard Dreams is currently rated 2.8 overall out of 5.
Backyard Dreams accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Backyard Dreams does not offer free project estimates.
No, Backyard Dreams does not offer eco-friendly accreditations.
No, Backyard Dreams does not offer a senior discount.
No, Backyard Dreams does not offer emergency services.
No, Backyard Dreams does not offer warranties.
Backyard Dreams offers the following services: custom inground pools, outdoor kitchens, spas, water testing, service and repair
custom inground pools, outdoor kitchens, spas, water testing, service and repair
Contact information
5501 Godfrey Rd, Godfrey, IL 62035
http://www.backyarddreamspools.com/