Renewal By Andersen

We just wanted to express our sincere appreciation and satisfaction to Renewal by Andersen for the great job they performed on our window and door installation in our home. From the beggining of the process to the very end they provided nothing less than excellent service, products, and installation. Alon, the design consultant, did not oversell his company. RBA delivered everything that Alon said they would and then some! Daniel and his crew of professional installers did an outstanding job. They were on time, clean, professional, courteous, and respectful of keeping our home clean before, during, and after the installation. Daniel is a true craftsman taking pride in his work. His team worked like a well oiled machine, every window and door was installed correctly and professionally. No short cuts, just competent craftsmanship! Thank you Alon, Daniel, and RBA! Sincerely, Jose and Leanna

Daniel and his crew delivered everything that the sales representative, Alon promised and more! They arrived right on time and proceeded to cover all of the floors and furniture. They were so neat and clean that you would never believe at the end of the day that we had just had windows installed. Daniel and his whole crew were very professional, pleasant and polite. It was quite obvious that Daniel was a master craftsman who takes pride in his work. We LOVE the windows! It is almost like looking out and seeing the world in high definition! Thank you to Alon, Daniel and the crew. I wish all remodel projects would be so wonderful!

I love the products we chose but I am a most impressed with the installation crew they sent. They were phenomenal. They arrived around 9 am (the time frame given was 8-10am) and they were meticulous in tenting around their work space so there was virtually no dust. If they took breaks, I didn't see it. They seemed to work non-stop which was good since it was a big job. The craftsmanship is incredible. You definitely get a sense that they take a lot of pride in their work. And the results are beautiful. We did have one window that was not the right size and so, needs to be reordered but that was not the fault of the installers. The crew foreman, Tibor, was great about going over each window and the door with us. He noticed two of the screens sticking and wasn't happy with that and so ordered two replacements. He and his crew cleaned, replaced anything that had been moved and left our house looking like no work was even done. I highly recommend Tibor and his team if you can request them.

The service from Renewal by Anderson (Alex) was fantastic. The crew was prepared and took great care to cover the stairs and rooms while ripping out our old rotted windows and putting in the new Anderson windows. Our house has a lot of windows, so we started with replacing the windows in the bedrooms and kitchen. I can't wait to get the rest of the window in the house done. We had several window estimates and all were within a couple thousand dollars of each other, but Anderson was definitely the best choice. There warranty is great and installation outstanding.

Daniel and his crew were amazing!! We had a huge number of windows replaced, plus a front door and sidelights, and they were amazingly fast! No mistakes, very courteous, tried to stay out of our way, and were super clean. Could not recommend them highly enough. They made the whole experience painless! Wonderful!!!

Fantastic!! When it comes to windows, you get what you pay for. Our old windows were vinyl single-hung and only 14 years old. They leaked, the seals were deteriorated--a total mess. Tomas and team installed our new double hung windows. The team was on time each day, very professional, and worked together. When our Andersen windows are 14 years old, they will still be like new.

very clean and professional done in a day

we set the initial estimate appointment on a Saturday. They called to push off the appointment four times. When asked about the reason of delay, none was offered, just kept saying the new estimated time is another half an hour or an hour. After the fourth time, I just tole them not to bother. We wasted a whole day for nothing! This is the worst service we ever get from anybody!

Very well, the crew was on time completed the installation and cleaned up, all in one day. This installation comes 2 years after completing my first floor. The card they placed on the lawn read a "master installer" and they certainly were. Each member of the crew knew exactly what their responsibility was, they truly were a well oiled machine and that is why they were so efficient. All were employees of Anderson not subcontractors. Tibor came an introduced himself as the project foreman and he answered any questions I might have had. It was a pleasure to work with such a professional organization start to finish.

Great. Everyone I dealt with was professional and courteous. The installers were first rate. Beautiful door, minimal hassle.

Vasiliy's installation team was exceptional! Our new door & windows were part of a larger project and Vasiliy's team accommodated beautifully. Once they arrived onsite and saw our needs, they adjusted their plans and built window and door frames to fit our project on the spot. The team was also extremely courteous and did a great job tidying up after they were done.

Renewal by Andersen responded in writing, offering a "FREE in-home consultation where all ...questions can be answered from the comfort of (our) home." They asked us to respond in writing or call. We called. The woman who took the call asked one-two questions about how the window would be used and then told me that the window would be too expensive for us to even consider. No money amount was ever mentioned by me (or her), just that we couldn't afford it. Needless to say, we sought another provider who did a beautiful job. How condescending and how rude! And how little they must have needed our business to respond in this manner. The excellent service provider we then selected was Thermalcraft Inc., who did two installations for us, and whom I recommend very, very highly. A month later someone called for feedback on the job. I mentioned to the caller what happened, and he was apologetic enough. I would not ever think of calling them again.

Office is not good about answering phone, or returning calls- that is the only negative. The salesman Richard was very good, knowledgeable and friendly , he showed up at the appointed time, which was mid January. He explained the product well and knew what he was talking about. We scheduled implementation taking advantage of the financing deal. I made changes to the order after we met, and they were communicated to the fabricators and installers. The installers showed up on time, laid down floor coverings and got to work. The worked hard and completed the job by 4:30pm the same day. There was zero trace that they had been there, everything was completely cleaned up. The windows look great- I think they did a wonderful job. The bid was not cheap, but the Glenview office has been around for a while, the Andersen name is well known so I figured I could save money or have piece of mind, and I went with piece of mind. The installation crew were really a good example of organized teamwork.

This is the 3rd time we have used Andersen. Our 55 year old home has 29 (!) windows and over the last 5 or 6 years we have gradually been changing them. Andersen repl windows are great. From the sales staff to the installers, everything is done professionally and without issue. We have 5 windows remaining that need to be changed and we will be using Andersen again without a doubt.

Just run away from this company... We recently moved into a home build in the 1920s with some beautiful architectural windows. We knew that these were original windows and we'd likely be the owners to replace them and also knew that they need to be custom due to their shape and size. My family and my in-laws have always sung the praises of Andersen windows, so I thought I'd give Renewal by Andersen a call. I wished I'd looked at some of the reviews before booking. While some are glowing, the negatives are shocking, and I'm afraid I felt the need to add this to back up some people who also experience negative interactions with their sales department. There are many windows and custom doors that will likely have to be replaced throughout the entire house over the next few years, but at this point, having just moved in our priority is the third floor/finished attic. There are a total of 12 windows up there. 4 double hung weighted windows, 2 'springline' smaller windows and 6 smallish square windows. Having replaced windows ourselves before we knew that we may be able to get away with a 'stock' Andersen 400 series window from a big box store for 4 of the windows. The other 8 have to be custom. The representative that came out was John C (if you do your homework, he comes up in many similar negative reviews). At this visit I was very clear that we weren't sure what our plans were, and was clear that the scope of the job may change. It may be many windows (more than the 12 I mentioned) or fewer (only the 8 custom) depending on the pricing. At the initial session he was slightly pushy and I felt a little condescending ("When can we make a meeting that your husband can attend?"), but I over looked it, benefit of the doubt. When I received an email quote it was not itemized, basically a base price, a "discount" price, and a final price. When I spoke to him on the phone he was unable to give me details as to what itemized costs may be because apparently there is a fluctuation in price dependent on how many windows you order. And thus started a really slimy high pressure sales and frankly misogynistic phone call. While trying to get an idea of itemized costs he mentioned there may also be an 'elevation' charge (over $1,000), but he wasn't sure, that detail would have to be worked out when we signed on the dotted line (seems fishy to me). When I attempted to change the scope to only the custom windows due to the high cost and lack of explanation, he gave me a lecture on how it would be wrong for us to do the other windows on our own and basically it's a bigger job than I know it is. Last I checked, I'm the home owner and if I chose to hire a contractor, or completed the job myself, it's up to me, I don't need a lecture on how to do the job or implications I would not be able to do it. He reiterated that there is a fluctuating price, which I balked at, to which he replied that the price wouldn't increase, but it wouldn't decrease either. He also laughed and said he could send me the list price, but it wouldn't make any sense to me and I could calculate the discount on my own. I told him he was condescending, if he'd like to send me an itemized price I would take a look, and then hung up. I filled out a customer service questionnaire to the alert the company of their offensive employee, and as of this review (several business days later) have not heard anything regarding my negative experience.

We responded to a Door to Door caller who made an appointment with a sales person, Joseph D. met with us and gave us options and did not pressure us in anyway to make a decision. He was willing to leave the information with us and made another appointment to follow up. That helped us think things over and look at the neighborhood doors and make some changes. At the second appointment Joseph was patient allowing us ample time to make the final decision. The installation team led by Paul were very efficient and paid attention to any rotted wood and replaced them. Paul made sure the wall board on one side of the front door was shaved to make the door truly vertical which made a big difference in how well the door sealed compared our old one.

Overall, the windows are great. The price is high. Very slick advertising, priding themselves on Customer Service. One window was defective, and had to have someone come to fix it. About the third day, the handle fell off the $5000 door, and I couldn't get it to stay on. It took almost 2 months for them to replace the handle. When I inquired of the salesman how long it would take, I was assured I would get an answer "immediately".....but no answer ever came. When I called the office, the woman answering the phone was very cheerful, but could not tell me anything other than "well, we're pretty good at coming out there once we get the part," but could not tell me how long before the part would come. For a company that prides themselves on such a high reputation and for the expense, i would think they would have had the part overnighted, or at the very least made a phone call to find out when the part would be shipped. So, basically.....no clue as to how long it would take, until they came to fix it about 2 months later. Also, several times when I called, I got only recorded messages, and when I left a message the call was never returned. When I finally got a hold of someone and asked them why they weren't returning the calls, the answer was "well, it's our busy season." This, to me is understandable from an independent individual contractor, but not from a high profile, high end company like Andersen that slickly pitches their customer satisfaction as one justification for their very high prices. Bottom line: ultimately a good product sold and installed by a company the seems to take their high reputation for granted.

Never got off the ground. HOA would not approve the project.

My wife called today to set up appointment for estimate. After being on phone for some time and repeatedly tell the woman that she did NOT need her husband (I was sitting in same room) at the appointment and explaining why she did not, the woman continued to seek a common time for both me and my wife. Last time I checked, it is not the 1950s. She does NOT need her husband nearby to (a) make sure all our questions are answered or (b) ensure that the "decider" is present. Its remarkably insulting to both me and my wife. And to be clear, we have sought multiple estimates on this job, from the same list of Angie's List "A" rated windows providers, and not one has made this same request/demand. I can only imagine how much more misogynistic they will be once the job is started.

Provider spent most of the first hour pitching how great their windows were, similar to a Cutco presentation. After this was finished, the sales representative proceeded to measure all of the windows. This process itself took over 2 hours to complete and required our feedback throughout. Finally, the quote was given which stated that it would cost almost triple what another company had quoted us for similar materials. Then, magically, they were able to offer us discounts which "only" made their quote double the cost of others we received. In addition, the reason both homeowners had to be present is because they offer a 5% discount if you decided on the spot. Needless to say we did not go with Renewal by Anderson and encourage other people who value their time and money to do the same.

Cost of windows was very high. I guess we'll find out years from now if the cost was justified. Installation team were very pleasant and their wood trim work was outstanding.

I called in to get someone to come out to do an estimate for replacing my windows and the lady asked me if how my existing windows open, are they hard to open, etc.. I mean what the ..., what is that have anything to do with getting an estimate for replacing all of them, I don't think I am asking to fix the windows, I am trying to replace them, please save both of us some time and set up an appointment to have someone come out to take a look at it and give me the price. however, not trying to use them now. I totally agree with the others saying about how they are wasting our time.

TERRIBLE! Amol arrived on time and immediately told me it would take between 60-90 mins to complete a measuring, demonstration, and price quote, (I said ok) however it ended up taking 2 AND A HALF HOURS. The demonstration and measuring process was painfully slow even though I clearly demonstrated I knew a lot about new windows and their product already. After 2.5 hours, I finally get a quote of $44,000 to replace 8 windows and 2 doors. I was visibly upset. After "promotions" the price was dropped to $28,000 was is utterly ridiculous for a house that isn't worth $750k+. I will not be using this company and I am p***** they wasted so much of my time.

I was drawn by Andersen's name and its reputation with quality product to replace the door and storm door in my house. Turned out, Andersen does not make door an Andersen uses Provia. I was fine with it as there's good review of Provia door. Everything was installed on the same day. Door was working fine but I had to really turned the small storm door knob to lock. Andersen came out and had it fixed after a few weeks. The biggest issue I had is the way the storm door closes (I would say slam in rather than close). The storm door itself is already quite heavy compare to some other storm doors I looked at. Given storm door's weigh, I really had to make effort to open the storm door. As I open the door to go in the house, the storm door would slam right behind me. I have asked Andersen about having a better opener (the two pieces that are supposedly you can adjust to control the speed of the storm door as it closes). I was told that Andersen had called Provia and they have nothing but what's already installed. I was told a manager from Andersen will call me to discuss and see what can be done to my satisfaction. Its been a couple weeks and I have yet to hear from anyone. Given that the product is not made by Andersen, I am not quite sure what else they can do to help me with the storm door issue. I might update this review when/if I get the call from Andersen.

They came on time and worked all day. They were so nice and cleaned so well. It was spotless when they left. I would highly recommend their services.