North Shore Heating & Cooling

Excellent as usual. I have had North Shore coming to check up on my furnaces and air conditioners for over 5 yrs. I get the same tech every time. They know what I have. Always come on time. Prepared. Take me through what they are doing and seeing. What I like the most is they are concerned about safety when it comes to the gas, carbon monoxide, etc. I trust them and the pricing is fair. You get what you pay for and then some from North Shore.

Great. Same day assessment, install on Saturday. Very professional from the office to delivery/installation. Thanks to Mike, Tina and Hugo.

Showed up within appointment window and was knowledgeable and professional. Recommended one small part replacement on boiler and replacement of filter (which we will do) on forced air unit.

The worlds worst business transaction.....ever.........you have been forewarned. The above freon lasted less than a month. We even let him give us a quote on a new A/C. He quoted us at $4100, but would not break anything done, saying everything is proprietary. He even said he would roll the $640 cash we paid him into this cost, but yet couldn't show us anything itemized. Needless to say I had a new A/C installed by someone else who was honest with me in 48 hours. After several attempts to get some of our lost $ back, the owner, Mike agreed to give us $300 back. Even getting to this point was painful. He brought up personal issues about his expenses of his kid at Depaul, his mother being sick in Vegas, and his neighbor who drives a cab and can get financial aid. What business owner brings up personal issues and matters? His biggest concern was my wife and I writing him a not so good review on the work provided. He even requested to see the billing for the A/C we did end up buying. After several attempts to collect, the owner has blocked my number and also my wife's number from calling there anymore. I was certainly not nice in going back and forth with him and i felt like he was making excuses and wasting our valuable time. I was able to block my number and get through, the owner mumbled a couple of things and said "i'm not giving you your money and hung up. I did call back and say i was going to come and discuss face to face if my calls weren't being taken......hardly threatening. So here I am writing the review that is so deserved, you can have my $, your awful karma is warranted. I have never heard an adult whine more in my life. Plenty of other options for heating and cooling that will be transparent about pricing.

We didn't like the last experience we had, He did two things for us he maintain the air conditioner and that he did fine so the price was just the issue and then we had a dehumidifier installed or rather a humidifier installed and then I don't think it's done correctly he came back and I still think there is an issue with it and I just haven't called him back to have it installed correctly. I would say it was too expensive.

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I just had North Shore Heating and Cooling in here. There was a lot of additional stuff that they did. They actually came early.

We've used them for probably 20 years. They are professional. We have an annual contract with them so they come over twice a year. There were no cost.

I was not home, but they did stick us for a bill on the complimentary service.

Our upstairs furnace stopped working, I called Northshore Heating and Cooling because they had done some work on both furnaces about 6 years ago and was satisfied with the service. Times have certainly changed. When I first made the appointment they gave me a four hour window. After about 3 and half hours I called the company and no one answered the phone, I left a message telling them that unless he showed up in the next half hour I would have to cancel, because I had an appointment to go to about an hour after the alloted window. They never gave him the message he showed up about an hour and a half after the 4 hour window. I should have looked elsewhere at that point, but rebooked for the next day. This time he did show up promptly. He worked on it for about an hour and said I would need a new circuit board which would cost $900 or I could replace the furnace and he went into his sales talk and even had the Carrier pamphlet handy. The furnace was about 14 years old and so I didn't want to spend over a $1000 dollars for new circuit board and have the furnace need to be replaced 2 or 3 years down the road. I opted for the new furnace, which he said could be replaced in a day. Before he left he asked if I wanted the downstairs furnace tuned up and checked and thought it made sense since it had been a while since it had been serviced. He tuned it up and indicated everything checked out fine (more about this later). The next day the owner comes out and checks out the furnace to be replaced and says it will be a two day job. At this point the company has had two people take it apart and inspect it and the airconditioning unit that sits above it. The following week they come back with the new furnace (its been over a week without heat on the second floor). Second day into the job after they have removed and disposed of the old furnace the service technician leaves us a cryptic message that he has encountered a problem and we need to call the office in the morning. The next morning, I call and the owner tells me the found a cracked coil in the air conditioning unit and it would cost and additional $800 to replace it and it needs to be replaced in order to install the new furnace and by the way I should replace the outside condenser for another $3000. I said no to that, but I did ask him why in the 2 inspections neither of them noticed the cracked coil and only noticed it when the had removed and disposed of the furnace. He didnt have a really good answer, but I felt I had no choice at this point. So far it seems to being working fine but it cost me $5050. Now to my other problem. The downstairs furnace that the technician checked out and tuned up less than two months ago has stopped working tonight. I would never hire this firm again.

They do a very nice job. Everything went well, except for the fact that I found the same filters for $30 while they were charging $75 on them. They are very knowledgeable and know what they are doing. They are very clean and professional, and are in and out.

Needed a blower motor. The person on dispatch threatened if I was not there to meet their serviceman, I would be charged another $89 service charge, fair enough, but sort of a threat. Then, the service person was very nice, professional. Quoted me $750 to replace a simple 1/3 horsepower blower motor! I paid the service fee of $89.00, called another company who did the job for half the money. Wasted another 2 hours of my time to avoid a total clip job.

It went well with with no surprises. While certain additional services were reccommended, I didn't feel pressured to have anything done immediately.

It was very good. They came when they said they were going to come and did the job. I was satisfied.

Work went quickly and was at the quoted price.

They were excellent. They did not do any extra duct work. It was not a simple job. Our house has had 5 additions so things weren?t as they expected it to be. I have a furnace in the bedroom in the 2nd floor. The whole thing was a little unusual. It took longer than I expected but that was because if they ran into a problem they called the top dog in to make sure it was done right. I heard a fan cover on the roof which I shouldn?t have heard so I called them. They came back out and fixed that. They came out 2-3 times after the work was done.

Their service person arrived on time and worked efficiently, getting everything done (including 15 minutes preparing the invoice) in less than two hours. They don't work on a time and materials basis, but only by the "job." Prices for furnace, humidifier and water heater were high but as advertised. Where they really socked it to me was on parts: $72 each for the filters, $38 each for the water pads, $56 for a thermocouple and $59 to replace a humidifier drain; $544 is much too high a charge for two hours of work plus perhaps $100 in parts at the vendor's cost. I had used them once before because they were available to perform emergency service when my regular furnace servicer wouldn't take the call because I hadn't signed up for their service plan. I was grateful that they made time for a new customer and gave me a first-thing-in-the morning service call. However, they have gotten greedy and I won't be considering them when I get bids to replace my heating system and hot water heater next year.

I noted a heating problem before leaving for vacation and made an appointment for the first Saturday after my return. When I got home, the weather was quite chilly, but I grunted out two days with no heat, knowing I had a repairman coming. I called the company at 7:30 Saturday morning only to have a surly person tell me that they were not coming because they had other calls and mine was classified as only a maintenance call. I said that I had not said it was just maintenance, but he said it was my mistake and they weren't coming. I asked him to recommend someone who could fix my furnace on an emergency basis given the freezing temperatures. He said, "Look in the phone book." I recommend that no one use such North Shore.