HMS Heating & AC Inc

Salesmen came and discussed process. Never received estimate, called and was told they were waiting on a price for radiator Never heard from them

I been using them for about 20 years now. They are terrific, knowledgeable and responsive. They come out quickly whenever we needed something done right away.

they did fine

Great! Rick, the owner is always very thorough, courteous and conscientious.

Rick gave options and suggestions. He is very professional and his service was prompt. He fully taped the carpeted basement stairs during installation and cleaned up completely. Previous painters had not removed thermostat and new thermostat did not cover old paint. Rick bought a wall plate that matched shape of new thermostat and looks very neat and professional. We are very pleased. His office staff, Cori, helped with the rebate submissions.

It has all gone very well. All work has been performed professionally and accurately, in a timely manner. I have no complaints about their work. I feel that I am given good advice about my units, service recommendations are explained in a manner I can understand, and I don't feel pressured into services I may not need. I trust their judgment. I will continue to hire them for heating and air-conditioning work.

Rick is very prompt and professional and is very knowledgeable. He gave me an honest assessment of my system and when I inquired about splitting it into 2 systems he was clear about the costs that would entail. Valerie, in the office, is also very pleasant.

Wonderful. They are always very helpful. Rick and Valerie are a pleasure to do work with

Rick Walters has always been professional, responsive, and reasonably priced. He knows what he is doing and I trust his work.

Don't think twice this is the company that responds. Thanks

Rick has always showed up when he said he would, fixed things right the first time, and clear about costs before they are incurred.

Rick was great! HMS fit me in as quickly as possible and Rick did a thorough assessment and cleaning of the HVAC system. A great Angie's List experience!

Rick was great! He fit me in as soon as possible and thoroughly checked/serviced the HVAC system. I would definitely use HMS Heating and AC again!

Rick from HMS was able to come the same day that I called, was quick and professional, solved the problem and did a great job explaining what was wrong. Would definitely consider using again

Normally when contractors see rental unit they jack the cost. Rick was great. Told me I only needed a 1.5 ton unit as its a small apartment and all other quotes were for a 2. And because it's a rental and it was right in the middle of summer it died they moved their schedule around to get the install done very quickly. Would totally use them again as these guys are honest, on time and fairly priced.

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They are very good and dependable. They come when they say they are going to come and they don’t try to sell you something you don’t need and I trust them. That’s important when it is something complicated that you don’t understand.

He is very honest, and he does a great job. He is good about working with what I have and not trying to push something new, which is great for me because I am in a very old house. So if he can figure out a way to make something work, he will. He is very responsive and just a super nice guy. He just added the office in Glenview, which is great because it's closer to my house. I would absolutely continue to use him in the future.

I called the office and spoke to Conor who was very helpful. He ordered the part right away for the motor fan and I paid $30 for expediated shipping. The part was covered under our Trane warranty. Conor sent me an email outlining the work and cost associated. I spoke to the owner, Rick, when the part arrived and he came over (even after a being in a minor traffic accident) to install it. Rick was very professinal and knowlegable. The next day another issue ocurred with our A/C unit and I spoke to Conor again. He was polite and said that Rick would come back out in the afternoon. Rick called ahead to let me know when he'd be there and determined there was a leak in a pipe causing the problem. Rick got our A/C unit up and running again and Conor has ordered the part. Thankfully this is all covered under our Trane warranty. I was very pleased with the service I received and would recommend them.

I am very happy with them. I sell real estate and I always recommend Rick and Home Maintenance Service. He is very reliable, responsible and he knew how to maintain a schedule.

The work turned out fine. They were here a soon as I called. They did the work.

My air conditioner wasn't working and I will be expecting an elder person in my home. I called their office and, the person I spoke said I would need to wait all day. I said I have to go to work and I would need to hear from them by PM. I didn't hear from them. After I got off work I called again, and the answering service said they closed at PM. I wasn't aware of this. The service took my information and I said it was an emergency. He called back and I explained my problem. I let him know I may be using the thermostat incorrectly or something may be wrong with the air conditioner. He comes to my house and looks at the air conditioner, and checks fuse box. He says this is the problem, the fuse box needs to be reset. When he was coming up the steps I asked what it would cost. He said $40 plus the diagnostic of $69. I got very upset. I asked was he was really charging $40 just to flip a switch. I believe this is ridiculous. I asked do you treat all your customers like this. He says no, many customers ask for me. I ask him for the owner and he says he is not the owner, but when he gives me his card, it says he is the owner. He then lets me know he has helped customers over the phone. I asked why didn't he do this with me. I feel like he was taking advantage of me. He says he wasn't thinking. He lets me know the air conditioner is low on free on. He puts in free in the air conditioner. I ask if he can take a look at the other air conditioner. We had a big disagreement. I had to call my fiancé to talk to him about the price. I am tired of being taken advantage of. When he is leaving he lets me know of another service which would have been more helpful to my needs.

The installation went very well. The company was very responsive and made a few changes that we requested during the construction period. They showed up when they said they were going to, and completed their work in a very timely and professional manner. I would recommend them to anyone who would like a top notch job.

He came out right away and I was happy with that. We have used him before and have been pleased with the quality of work he has done. He seems to be honest and reliable.