Glenbrook Plumbing Co

Installers were very professional, showed up on time, left the area around the installation clean, and the cost was exactly as quoted.

It was as good as it gets! They showed up on time, explained everything well, worked fast, and the cost was very reasonable. They also referred us to a great water mitigation/remodeling contractor. I would hire them again in a heartbeat.

came out very fast, replaced the pump

Drain work went fine. The ball **** worked when installed, but the next day it malfunctioned as it no longer shut-off following refill. Called the next day, Saturday, and left message requesting service but there was no response from company (and, yes, they schedule service work thru the weekend). In fact, I had to call again Monday as I never heard from them

It went great. They were on time, very professional, work done right the first time.

Fellow who came out was very pleasant. We've been using Glenbrook Plumbing for several years now, and are happy with their service.

This started well then turned into the most awful service experience. 48 hours after full system replacement I called because the alarm went off, which is odd. Bill was unable/ willing to come out that afternoon and I would need to be home the next day to accommodate his schedule until I really pushed. In doing so he told me that product defects happen all the time and it wasn't his fault. While I understand product defaults do happen but as a service provider we paid him for both the product his company recommends and the service to install. Our basement took in some water damage as a result of the prior sump failing so waiting another day or two to have the brand new sump they installed repaired didn't seem like a great service experience. That said, this didn't seem to resonated and the conversation became tense which ultimately culmintead in me being repeatedly called swear words for being a frustrated customer. This was really disappointing because they were very responsive and reasonable until something went wrong then it was the absolute worst service experience ever.

They did an initial plumbing inspection and then as a result of the inspection they completed any necessary repair and also installed a new toilet.

Our experience with Glenbrook Plumbing Co. was very positive. Our water heater stopped working and we wanted it replaced with current model of unit we had. Glenbrook Plumbing responded quickly with quote for installed price of the unit, including model number and specifics. They accommodated us with a non-regular hours service appointment and arrived on time. They also observed and pointed out other piping that was leaking and in danger of breaking, and they spent time to locate a source for type/size required and made the replacement with a very reasonable fee for the parts and work involved. Phone communication with their office administrator was always pleasant and efficient. We would highly recommend Glenbrook Plumbing Co.

Third time I have used this company over the course of the last month. They give me appointments quickly, show up on time, and price themselves reasonably. The work has been done satisfactorily . I definitely use them from now on.

The job was great. They are very professional and reasonable.

Problem was that it was a odd brand that he had to order, however it was a quick turnaround.

Provided an estimate for a new hot water heater.

They are excellent, right on top of things. They come when they are supposed to at the time they are supposed to.

Wrok was done well and passed inspection. the contact in the office was proffesional and helpful, though the plumber who came was fristrated and did not present himself proffesionally.

We needed a new toilet before guests came in a couple of days. Glenbrook was fast, professional and clean. Everything worked like clockwork.

My main house-drain periodically requires rodding. I have used Glenbrook Plumbing for this work as well as most of my other plumbing work over the past 27 years in my home, including the purchase and installation of water heaters and standby sump pumps. I particularly like the efforts (and personality!) of their long-time plumber, "Swanee" (BIll Swanson). He is good natured and not easily swayed or discouraged when facing a difficult or unexpected problem. Swanee completed this job in about 45 minutes.

Courteously provided estimate over phone. Promptly followed up with e-mailed estimate and details RE: sump pump model to be installed. Scheduled same day service. Called 20 minutes before plumber arrived during timelsot promised. Removal, installation and testing of pump took approx. 30-40 minutes. Price billed matched estimated provided. Very satisfied with Glenbrook Plumbing Co.

They were quick to return my calls and were flexible in scheduling a visit, as my date for receiving the new faucet kept changing. The plumber arrived on time and was very professional. He worked quickly and kept me informed of the status during the work. He checked and demonstrated the faucet was functional at the end of the job. Things were clean when he left.

The scheduling process was good. This wasn't an emergency, and the plumber was able to come our the next afternoon. He arrived on time and was professional and friendly. It took him a while to get the existing bathroom faucet off, so I didn't feel bad about not being able to do it myself. The kitchen faucet went quickly. Overally the job was done properly and professionally. I think the whole thing took 2-21/2 hours, but most of that was spent on the bathroom faucet that was the issue. He cleaned up after himself, and showed my wife both jobs when he was done to make sure she was happy. Price - I guess $100/hr is probably about what these guys charge. Overall I was very happy with the work. I wouldn't hesitate to call them again.

I thought they were great. They were reliable. They got the job done, and I thought their prices were reasonable.

Bill Jr. arrived on time and was very polite and professional. Worked methodically and quietly on the various tasks.

Unbeknownst to us, we had a crack in the waste pipe from our powder room, which resulted in a very unfortunate plumbing emergency. Glenbrook Plumbing rearranged their schedule to come out immediately to diagnose the problem and provide a quick fix. They returned the next day to do the full repair. The repair was done neatly and promptly. Every things is working fine now.

As a long time customer of Glenbrook Plumbing, I felt confident calling about an emergency problem in the midst of some reconstruction work being done on our bathroom. I called about 3:45 PM on Friday, 12/14/07 and talked to the owner, Ed. I asked him to speak to the construction worker involved to explain the problem. Ed spoke to him for a moment but was curt and angry that we had called late on Friday afternoon and said that if he could find someone to come to our house, which he couldn't, he would have to charge double overtime. Before I could respond, he hung up. We will never use him again.

Ed is a saint! He took a few of my panic-ridden phone calls during the terrible storm of August 2007. Ed walked me through back up battery procedures. Ed even called to check in during the power failure to make sure the battery was working and the basement was still dry. Ed never charged for his services, even though I'm sure he spent hours on the phone during the storm talking to and calming panicked customers. Thanks to Ed, my sump pump never died - thanks Ed!