GlassWorks

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Everything is always perfect. They do a great job for a fair price.

The representative came out promptly and although the mirror was not ready to be installed quite as fast as the salesman estimated, it was done in a short period of time and looks wonderful. The workmanship was excellent. Since the price seemed reasonable and the company was local, this was my only estimate so I have no idea if the price was average for this type of installation.

Glassworks had about 10 stock decorative glasses to pick from and gave us samples to take home of the patterns we liked. We had three panes cut and they were ready in 2-3 business days. One employee quoted us one price per pane, another quoted us $20 more, which was a little weird. So we just called back and asked for the other guy and got the cheaper price!

We went to the store to see what they offered. Mike Ruck told us he would send out Howard to measure (25 years experience) for a no cost, no obligation estimate. Howard measured perfectly and approximately 10 days later the installer called to set up an installation date. He arrived on time and did a great job. These people are professional, knowledgeable and courteous.

I contacted Ben at the Northfield Glassworks after having spoken with the branch in the city. We were given an estimate ($250) based on my very approx dimensions from the Chicago office, and Ben honored it at his branch, letting me know the price may change depending on how large the glass really was. Both offices encouraged me to drop off & pick up the mirror to save lots of money, but as neither of our cars can hold a mirror that large, we couldn't. Ben arranged to have the mirror picked up the day I called (a Wednesday), and after having finished on Friday, called on to say it was much smaller and therefore cheaper. He arranged to have it delivered the following Monday. All of the pick-up/delivery people were polite and helpful, and Ben was informative and straightforward. We will definitely use them again.

They were priced right, were quick, efficient and did the job well. We had a quote from another place who wanted to charge us an additional $20 for each of the mirrored outlet covers, they included these in their price. We were very pleased.

It was the smoothest part of the project. Everyone was very helpful, professional, and punctual.

Really well. The quality of the workmanship is excellent. The location of the store is good and the price is excellent.

Very professional, very quick service.

Glass was accurately cut and at a good price. I called in an additional, very large piece for a dining room table and they offered to have it delivered at a reduced fee. The night before the delivery was re-scheduled for later the same day. The delivery people were very nice and helped set up the glass for free.

Sales person was very polite and knowledgable. When asked provided me with sound advice on installing the mirror myself using a mirror adhesive. Mirror arrived exactly as ordered and price was very reasonable. Would highly recommend for custom mirror projects.

Actually, they were about 1 hour later than scheduled; however, very pleased with their work. The two men were very polite, did a wonderful job and added frames which we had not discussed to lock the mirrors in. We were very pleased with the overall outcome. I would recommend Glass Works very highly.

I called and left a message in the AM saying someone had broken out one of my storefront windows, and I need to have it replaced as soon as possible. My phone call was never returned.

We took the measurements into the store and ordered the pieces. They were ready within a few days. Everyone was polite and helpful and the glass looks very nice.

Responded professionally and timely to request for quote. Able to fit me into schedule quickly so we had mirror for talent show practice. Polite friendly installers. Neat and on time. Great operation.

NICE PEOPLE. VERY HELPFUL AND PROMPT. REASONABLE PRICES.

ALTHOUGH I DON'T REMEMBER THE NAME OF THE PERSON I SPOKE WITH, HE WAS VERY PROFESSIONAL, AND ADVISED ME ON A WAY TO SAVE MONEY ON THE MIRROR. SERVICE WAS EXCELLENT, FAST, AND DELIVERED ON TIME WITHOUT ANY PROBLEMS. I WILL DEFINITELY CALL THEM AGAIN WHEN I AM READY TO INSTALL ADDITIONAL MIRRORS IN MY CONDO.

THEY CAME OUT RIGHT AWAY FOR A QUOTE WHICH WAS VERY REASONABLE. ON THE DAY OF SERVICE, THEY CALLED EARLY AND ASKED IF THEY COULD COME BECAUSE A PRIOR APPOINTMENT DIDN'T SHOW UP. I WAS AT MY OFFICE AND CAME HOME AND THEY WERE WAITING FOR ME. THE TWO MEN WHO PUT UP THE MIRROR WERE VERY PROFESSIONAL AND DID A GREAT JOB. THEY WERE VERY CAREFUL WITH MY LIGHT FIXTURE.

THEY WERE JUST VERY PROFESSIONAL FROM THE SALES PERSON TO THE PEOPLE THAT CAME TO MEASURE AND INSTALL. THEY EVEN OFFERED TO TAKE THEIR SHOES OFF BEFORE THEY CAME IN, WHICH I THOUGHT WAS VERY NICE.

THE MAJOR PROBLEM WAS THAT THEY MISSED THE ORIGINAL INSTALLATION APPOINTMENT. WHEN I CALLED GLASSWORKS TO INQUIRE WHERE THEY WERE, I WAS INFORMED THAT THE JOB PRIOR TO MY APPOINTMENT HAD RUN LONG. AFTER TELLING THEM THAT I WOULD HAVE APPRECIATED A PHONE CALL WITH AN UPDATE (I DID TAKE THE DAY OFF OF WORK), THEY AGREED TO RESCHEDULE THE APPOINTMENT FOR 9AM TWO DAYS LATER (THEY ACTUALLY ARRIVED AT 8:30AM) AND THEY OFFERED TO DISCOUNT THE WORK BY $50 FOR MY INCONVENIENCE (WITHOUT MY ASKING). A SITUATION THAT MIGHT HAVE LEFT ME WITH A BAD IMPRESSION WAS GREATLY SALVAGED BY THEIR EFFORTS TO CORRECT THEIR SCHEDULING MIXUP. ON THAT BASIS, I WOULD RECOMMEND THE COMPANY.

THE JOB WAS DONE BEAUTIFULLY AND THEY ARE VERY NICE.

IT IS A WONDERFUL EXPERIENCE. THEY WERE VERY NICE AND THE PRICE WAS GOOD.