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B & W Washer & Dryer Repair

Appliance Repair

About us

We're a small family owned company since 1959. We offer same day service by the owner, who has over 30 years experience fixing washers and dryers. We carry almost all the parts on the truck so we're able to fix it in one trip. We provide estimates before any repair, and all our work is guaranteed. Brands serviced: Maytag, Kenmore, GE, Kitchen Aid, Amana, Whirlpool, Speedqueen, Frigidaire, Magic Chef, Roper Call us at 847-272-0402 with those tough questions concerning a repair. Visit us for coupons and more information at bwwasher.com.

Business highlights

66 years of trusted experience
Emergency Services Offered

Services we offer

Washer, Dryer & Range Repair

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.924 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-24 of 24 reviews

Amy P.
09/2018
1.0
appliance repair
  + -1 more
Called for F:51 error on my Maytag was her. I had started to explain what I had done for the error and that I had pulled the drum and checked for anything that may be stuck (saw this online and thought I would give it a go). Before I could continue with what was happening after that I was automatically told that it was a computer issue and he does not do work I those. I didn’t even have time to explain that I was able to get it running but am now getting a Sd error and t seems that the sensor needs to be replaced in wash tub. Who diagnoses a problem prior to hearing the whole story or seeing the washing machine. Everything I read online points to a sensor/part that needs to be replaced. Guess I will find someone else to do it.
Description of Work: Called For issues with a washer.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from B & W Washer & Dryer Repair
F:51 error code is a computer issue, like I said. a tub computer sensor could be bad, just like you said. but definitely some kind of a computer issue. and since you already pulled the tub out and saw there was nothing in there, it's probably not worth repairing. that's why I choose not to service that issue, it's just not worth it. and I saved you a service call. good luck to you in the future, and thank you for letting me explain it better!

Jean P.
07/2018
5.0
appliance repair
  + -1 more
We called W & B Service and talked to a very friendly nice scheduler. Rich came the same day I called. Rich quickly found the problem. After he replaced two belts the washer spin dried the clothes again. Rich is a courteous, honest repair man. We have used his services for many years. We highly recommend W & B Service.
Description of Work: Old maytag washer was not spin drying clothes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Julia S.
08/2017
5.0
appliance repair
  + -1 more
Same day visit and fix! $79 charge to come diagnose the problem, but that can then be applied to overall fee. Another company I called charged $89 which was not applicable to total parts and labor. B & W had my dryer up and running in about 15 min, would use them again.
Description of Work: Dryer part and belt replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Peter W.
07/2017
4.0
appliance repair
  + -1 more
It takes about 15 minutes only. The job is done professionally But the charge is a little higher than I expected.
Description of Work: To install a new safety switch on my Kenmore washer (model 25862)

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Olga S.
02/2017
5.0
appliance repair
  + -1 more
Bob diagnosed the problem - a valve, which he replaced in a matter of minutes, fixed in the process the warm water 'regulator' too, and... all is well!! He saved us from buying a new washing machine, which would have cost an additional $250 - for a few more (hopefully) years..
Description of Work: The hot water on my washing machine had stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Denise D.
01/2017
5.0
appliance repair
  + -1 more
Work done quickly and efficiently. Owner called back promptly and was at my house same day. Repairman (owner) very knowledgeable. He told me what it would cost ahead of the work performed. Gave me a discount without me asking. 90 day guarantee on work performed. It was a pleasure to work with him.
Description of Work: Cloths Dryer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$218

Avraham S.
01/2017
5.0
appliance repair
  + -1 more
Everything went great. It was painless and fast. $237 including the repair and all parts.
Description of Work: Washer broke. I called 3 other guys first (did not know anyone yet). Two did not answer after multiple calls. One had an answering service although its business hours. Good for me and for Bob. I called him 4th. I explained I need fast service, and he was here 2 hours after that. He was very quick and efficient, replaced a broken electronics part in the washer, and also recommended replacing worn, 15 year old rubber belts, which I accepted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$237

Lloyd W.
09/2016
5.0
appliance repair
  + -1 more
Very smooth experience. Prompt response and efficient execution.
Description of Work: A new electronic thermostat was installed in our dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Michelle L.
09/2016
5.0
appliance repair
  + -1 more
He was quick, professional and fair with pricing. Would definitely recommend and use again.
Description of Work: My dryer stopped working. Had to have motor replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

RICHARD S.
07/2016
5.0
appliance repair
  + -1 more
Owner was in the neighborhood and arrived in a couple of hours. Replaced electronic igniter, two rollers, a belt and flue. Finished the job in about an hour. Dryer performs like new.
Description of Work: After nursing along for years a Maytag dryer, it finally failed to heat. Called B & W.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JULIE M.
02/2016
5.0
appliance repair
  + -1 more
Threw a load of laundry in the dryer only to hear a sudden loud screech of metal on metal. Called B&W and remarkably Bob was nearby at another call and could be over within the hour. He was right on time and fixed my dryer within 90 minutes of my first call to him. Price was what I expected and he proactively offered a coupon to save a bit and a 90 day guarantee. I always like to call local companies when possible and that's B&W. All in all great experience - definitely recommend.
Description of Work: Fix and clean dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Molly M.
04/2015
5.0
appliance repair
  + -1 more
It went good. I was at work and my nanny dealt with them. I had an issue, they came, they fixed relatively quick. They responded and it was cheap so it was fine.
Description of Work: I had an appliance issue last fall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KATHY S.
06/2014
5.0
appliance repair
  + -1 more
Everything went wonderfully. I noticed our dryer making what sounded like a rubbing noise on a Sunday. So I looked up local providers with high marks and made a phone call. To my surprise the provider answered right away, said he was at another job and had three customers ahead of me, but would try to get out today. I told him that I did not need emergency service and did not want to pay extra to have him out on a Sunday. He's said it was the same price as any other day and would call back later to either come out the same day or schedule for another day. Probably about 2 hours later I received a call and he said he could come right out. He arrived in a few minutes. Listened to the dryer and went to work. He removed a panel and then a cover on the fan, and there was a dryer sheet in the fan. He pulled it out, gave the dryer a quick cleaning, tested it, and it sounded normal. I saw how to clean extra lint out from behind the panel, he put it back together and was on his way. He was pleasant, fast and efficient. He placed a sticker inside with his info, showed me where it was, and said to give him a call if I had any issues.
Description of Work: He resolved an issue with our clothes dryer and gave it a quick clean out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

MICHAEL N.
06/2014
5.0
appliance repair
  + -1 more
Bob was responsive, on time and honest. Was a pleasure to work with him.
Description of Work: Our washer stopped working and Bob was able to come out the same day that I called. He was on time and took a look at the washer. After checking it out, he told us that we would be better off buying a new one as the repair cost was close to the price of a new washer. We really appreciated his speed and honesty and will definitely contact him in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Sue F.
05/2014
5.0
appliance repair
  + -1 more
The dryer works well now. Bob was very personable, explaining what needed to be fixed and fixing it quickly. He had the parts on his truck (he explained that since he only services washers and dryers he usually carries any needed part for most brands with him).
Description of Work: Fixed my 13 year old Whirlpool dryer which wouldn't operate -- replaced the motor; also replaced the aluminum vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Daniel N.
03/2014
5.0
appliance repair
  + -1 more
He showed up the same day and had the washer running in no time.
Description of Work: Fix washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Judy N.
07/2013
5.0
appliance repair
  + -1 more
I called at 8:30 A.M. and explained what the symptoms were. Bob diagnosed it over the phone and said he would come that day. He said he would call my cell, and that I could run errands and not just wait around for him. He called when he was on his way to the stop before mine. He arrived at my house at 12:30. He knew exactly what to do and was fast and efficient. He gave me the quote after the diagnosis, but before he began the repair. He turned on the oven and made sure it was operating properly. I was extremely pleased with his service. He was quick, clean, knowledgeable, and friendly. If you mention his website you also get a $20 discount. There is a little video on his website, so you recognize him when he comes to your door. That is a nice touch. He will definitely be my go-to appliance repair man.
Description of Work: Installed a new oven ignition assembly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Patricia C.
04/2013
5.0
appliance repair
  + -1 more
Gave estimate over phone for preventive maintenance for washer and dryer, was available that day and arrived promptly. He knew what he was doing, showed me what he was doing and explained what he was doing. He suggested replacement of worn band in dryer, showed me worn band and told me price for replacement (approx $25). He had the part and quickly installed it in the dryer. He leveled the noisy washer and was finished in about 1/2 hour. He was professional and efficient and I will definitely call him for future work.
Description of Work: Preventive maintenance on Washer and Dryer and replaced worn belt on dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

AUGUST S.
08/2012
5.0
appliance repair
  + -1 more
Called Band W Washer and Dryer Repair early in the afternoon on a Sunday and explained that my clothes dryer wasn't heating. Bob, the owner, said he would be over in a few hours and sure enough he was at my home by 4:00 pm. He quickly diagnosed the problem and had the unit up and running again in about 15 minutes. A great experience. I highly recommend Band W.
Description of Work: Repaired a clothes dryer that wasn't appelying heat to the clothes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Becca W.
07/2012
5.0
appliance repair
  + -1 more
I really liked that it was the owner of the company who answered the phone, scheduled the service call and did the repair. I believe in supporting the small business owners and Bob was a pleasure to work with. Professional, personable, an overall nice guy!I felt that he was respectful of my time, my house and providing me with great service.I would definitely use B and W Washer and Dryer Repair again.
Description of Work: My dryer was taking a long time to dry. I called B & W Washer & Dryer Repair in the morning. The person who answered the phone was pleasant and helpful. He asked me to check a couple things on the dryer and call him back if I still needed a service call. It turned out that I did need a service call. I called back and he was at my house within the hour! It turned out that the vent was clogged and was also smashed in. He cleaned out the dryer and replaced the venting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

therese W.
05/2012
5.0
appliance repair
  + -1 more
Great!
Description of Work: These guys were great! My washer couldn't have broke at a worse time. But when I called, Bob was really responsive and came out the same day. I was afraid I was going to need a new washer but it turned out to be something that he could easily fix, which saved me a lot of money. It's hard to know who to trust because I know so little about this, but he was straight forward and nice, which made it really easy. I would call them again in a heartbeat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Judith M W.
02/2012
5.0
appliance repair
  + -1 more
Very well! See above.
Description of Work: Bob fixed my old Dryer(I have lived here 18yr. and it has been here since I moved in) door in about ten minutes. He was very experienced and pleasent. I thought that the price was very reasonable. This was my second time using B&W of Northbrook and I will continue to use them. Bob arrived within 30min. of estimated arrival time and called ahead to let me know that he would be a little late.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$103

Burton K.
08/2011
5.0
appliance repair
  + -1 more
It went fine.
Description of Work: This is the second time we used them to fix our dryer. He did a good job.l

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Eddie B.
06/2011
5.0
appliance repair
  + -1 more
The company was very responsive and flexible with appointment scheduling. I called late night Wednesday and had the dryer fixed by 1:00 PM the next day after requesting a mid-day appointment. As stated above, the gas dryer igniter had to be replaced. I was told this within about 5 minutes of troubleshooting. I received a $20 discount as promised when scheduling my appointment. The final cost was $135. I would highly recommend the company and will definitely use them in the future! -Eddie
Description of Work: I had a problem with my Whirlpool dryer not heating up. The technician quickly assessed the issue. The gas igniter was malfunctioning. The technician replaced the igniter and in about 15-20 minutes the problem was fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

    Contact information

    3213 Brandess Dr, Glenview, IL 60026

    bwwasher.com

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    B & W Washer & Dryer Repair is currently rated 4.9 overall out of 5.

    Sunday: 8:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    B & W Washer & Dryer Repair accepts the following forms of payment: Check,MasterCard,Visa
    Yes, B & W Washer & Dryer Repair offers free project estimates.
    No, B & W Washer & Dryer Repair does not offer eco-friendly accreditations.
    No, B & W Washer & Dryer Repair does not offer a senior discount.
    Yes, B & W Washer & Dryer Repair offers emergency services.
    Yes, B & W Washer & Dryer Repair offers warranties.
    B & W Washer & Dryer Repair offers the following services: Washer, Dryer & Range Repair

    Contact information

    3213 Brandess Dr, Glenview, IL 60026

    bwwasher.com

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM