CUMBERLAND SERVICES

AN APPOINTMENT WAS TENTATIVELY SCHEDULED FOR A WED OR THURS, AND HE WAS TO CALL TO CONFIRM AN EXACT TIME IN THE MORNING. HE NEVER CALLED, AND WHEN I CALLED TO RESCHEDULE, HE DIDN'T RETURN MY CALL.

I HAVE MIXED FEELINGS ABOUT TERRY'S WORK. I AM HAPPY WITH HIS WORKMANSHIP AND GRATEFUL THAT HE WAS WILLING TO DO MY SMALL JOB. HE ALSO ADDED A 3RD STRINGER TO REINFORCE THE STAIR. HOWEVER, HE HAD A FEW MISSES. FOR STARTERS, HE ALMOST CUT THE RISER TOO SHORT BEFORE I STOPPED HIM. IN ADDITION, HE DID NOT CALL BACK AFTER HIS INITIAL ESTIMATE (HE DID RESPOND TO MY FOLLOWUP CALL AND DID THE WORK). STILL I WOULD HAVE RATED HIM 'A' IF NOT FOR HIS LAST MISS - HE USED THE BACK SIDE OF THE MAPLE PLYWOOD INSTEAD OF THE FACE SIDE ON ONE OF THE TWO RISERS AND ON THE STRINGER CAP. THE SIGNIFICANT GRAIN AND COLOR VARIATION COMPARED TO THE REST OF MY MAPLE STAIR AND MAPLE FLOOR IS REALLY LIKE A THORN IN THE EYE. I THOUGHT I HAD A BAD PIECE OF WOOD UNTIL AFTER HE LEFT AND I LOOKED AT THE LEFT-OVER PLYWOOD. NOW I WILL EITHER HAVE TO USE VENEERS TO 'FIX' THE RISER AND THE STRINGER OR HAVE MY STAIRS REINSTALLED AGAIN.

TERRY IS AN EXAMPLE OF EVERYTHING A CUSTOMER LOOKS FOR WHEN DESIRING TO HIRE AN OUTSIDE PROFESSIONAL TO COMPLETE WORK IN THEIR HOME. HE IS A PROFESSIONAL, HIS WORK IS OUTSTANDING. HE IS VERY CUSTOMER FOCUSED. SEVERAL TIMES HE APPROACHED ME DURING THE JOB WITH DIFFERENT OPTIONS AS TO WHAT COULD BE DONE. HE HAD GIVEN ME AN OPTION WHICH I CHOSE AND THEN WHEN IT WAS COMPLETED I DECIDED THAT I WANTED TO TRY THE OTHER OPTION. HE WAS VERY CUSTOMER FOCUSED AND GLADLY AGREED TO MAKE THE CHANGE, EVEN THOUGH THE CHANGE WAS MY FAULT. HE TREATED MY HOUSE WITH RESPECT AND CLEANED UP NICELY. HE WORKED TIRELESSLY WHEN ON THE JOB. HE IS VERY TALENTED AND AN ALL AROUND NICE MAN. I WILL DEFINITELY HIRE HIM AGAIN FOR ANOTHER PROJECT!

WE SHOPPED AROUND AND FOUND TERRY TO BE VERY KNOWLEDGEABLE AND QUALIFIED. HE WAS FRIENDLY, PROFESSIONAL AND REASONABLY PRICED. THERE WAS A LITTLE DIFFICULTY IN SCHEDULING, BUT HE DID A GREAT JOB. WE WOULD DEFINITELY HIRE HIM AGAIN AND WOULD HIGHLY RECOMMEND HIM.

TERRY WAS VERY POLITE. THE WORK IS EXCELLENT. WE PROVIDED ALMOST ALL THE MATERIALS AND THAT WAS FINE WITH HIM. HE WAS ON TIME AND FINISHED IN A FEW HOURS. HE CLEANED UP VERY WELL.

unknown

TERRY''S WORK WAS FAST, VERY NEAT, AND HE CLEANED UP. MOST IMPORTANTLY, THE PROBLEM WAS FIXED IN A PERMANENT WAY AND HE GAVE ME MORE INFORMATION I CAN USE ON HOW TO KEEP IT FROM HAPPENING AGAIN. HE WAS COURTEOUS AND PROFESSIONAL THROUGHOUT THE JOB, FROM SCHEDULING TO PAYMENT. I WILL DEFINITELY CALL HIM FOR BIGGER JOBS IN FUTURE.

THE QUALITY OF THE CARPENTRY WORK DONE WAS TOP RATE. TERRY WAS VERY PROFESSIONAL & WE WERE EXTREMELY HAPPY WITH THE FINISHED PRODUCT.