GLEN ELLYN GARAGE DOOR SERVICE CO

When I called, it did not seem like I was calling a business. After a while, the person answering the phone perked up. She quoted me $45.00 to come out, $45.00 for the first 45 minutes. Later that morning, my adult daughter who lives with me called me at work to tell me that the garage door guy had been and gone, that the garage door works now and that he showed her how to fix the problem next time. She wrote him a check for $95.00 which was the amount on the invoice. It was my understanding that, even if they charged me for the whole 45 minutes, the bill should have been $90. According to the invoice, he charged an extra $5.00 for fuel. Mind you - he came from about 1/2 mile away to make a 5 minute adjustment. He did make it work again and I am grateful for that.

From start to finish Glen Ellyn Garage Door Repair Company is very professional with great service. When I called Saturday at about 10am and told them I had a broken spring and wanted someone to come out, I was told the price of replacement for one or two springs and that a repairman would be out in the afternoon. That was a nice surprise to get all I needed to know right up front. At about 12:30 I was called and told the repairman would be out in about an hour and that he would call when he was on his way. At 1:30 Dominic, the repair guy, called to say he would be there in minutes. When he arrived I greeted him and showed him my broken spring. He told me what he had to do and went right to work. Since I'm always interested in how things work I talked with him as he began taking things apart. He seemed to enjoy talking to me about his work and told me some of his tips and tricks. While taking out the spring he found a bad bearing. In fact it fell apart on the spot. I'm glad it happened now instead of a week from now because it would've failed for certain. Dominic talked to me about all the things a repairman has to think about when installing new components or a new garage door and opener system. I appreciated his candid conversation. The springs he installed were upgrades (would last much longer) because his company uses higher quality products. That was good to know. The springs were thicker and longer so I could see for myself they were better. Because the spring broke it made the door heavier to open causing the nylon gears in the door opener to strip themselves to shreds. Those gear parts were something I could replace myself but my wife and I decided to have Dominic take care of everything. He sat on the garage floor replacing the damaged opener parts telling me the importance of thoroughly greasing the gear parts. He said if you don't, they screech during operation. While reassembling everything Dominic continued to tell me more of his tips and adjustments for proper door opener operation. It was a real education. He tested out everything in front of me and I was completely satisfied. I highly recommend this company. And if all their repair people are like Dominic you can be assured of a very professional job.