Drury Design

Jon came out and was quite professional - seemed to have some good ideas and a good attitude. Told him our plan for a ktichen remodel, and wanted some specific things done - he came up with some other options to improve our space, improve storage, etc. Essentially our idea was to create an open kitchen which did involve removing a wall. Essentially how Drury Design works is very different from other contractors and design-build firms. They essentially give you an *extremely* vague proposal of different options without giving you any real great sense of where cost is going to be. After the proposal, you put down a $3000 non-refundable retainer, and then the real work begins. We went into this project with a fairly flexible budget, and good rough sketch of what we wanted, with a lot of wiggle room on some of the details. Their estimate for what we initially had envisioned was about twice our budget (I stressed our budget was somewhat flexible but also wanted it to be reasonable and that there were specifics of the project we would have liked). Coincidentally, we did meet with 4 other contractors afterwards, and all came in with estimates at half of what Drury Designs were for a similar project. If you have an *extremely* flexible budget and want a high quality design firm, and are willing to put down money on a leap of faith based on company reputation with no guarantee of work and very little detail on what scope of work they intend to do, then Drury Design may be the firm for you. But there are numerous other contractors and Design-build firms that can probably provide equal quality of work, but will lay it all out for you with a very detailed plan and detailed estimates of where the money in your budget would go *before* putting any money down.

Beautiful design, excellent quality cabinets and appliances. Implementation of project horrible. Management involvement extremely poor and hostile.

Beyond my expectations. They followed up with me consistantly and kept on track with their work. They are coming back to install a pantry. They made sure that I was satisfied and that everything was done correctly. They followed up.... they followed up....the followed up! And they communitcated well!

I didn't use Drury for the project but was I helped by their advice on more cost efficient ways to get the cabinets adjusted and a new countertop selected.

Gladys was very friendly and had great ideas. She showed us her work and she explained to us what services they would perform. I was disapointed because other contractors we had out measured and showed an idea of the design for my kitchen. Gladys did not even draw a picture. I felt as though I was not spending enough for her company to bother with me. I had a $50,000 budget but she did not feel that they could really do much for that amount of money. The suggestions she made for cabinets to keep the cost down were a poorly rated brand and she did not feel that there was any way she could match our budget. If I wanted them to even give me a drawing of the room with some ideas as to what they could do or even give me an estimate it would cost $3000. This amount would be applied to when I purchased goods but to want money up front before even an estimate and some idea of the work is ridiculous.

They did excellent work and provided high craftmanship. They were pleasant to work with all the way through the project. Cleaned up well after themselves. They were worth every penny. Finished the job in a timely manner and came back when I did not know how to work a few appliances to show me what to do. Their follow-up is good.