HERZOG KITCHEN & BATH

Do not recommend. After using Herzog Kitchen and Bath for a successful kitchen remodel many years ago, we turned to them when it was time for a master bath remodel. Herzog was so off the mark with a design plan that we ended up hiring a designer outside of their company. At this point we were still wanting to use them because the contracting work in our kitchen was well done and we expected the same level of attention to our bathroom so we stuck with them. We had also signed a contract that would allow them to keep $10,000 if we backed out. Touching base with Deb and Heather proved difficult on most occasions and was even a joke openly laughed about with sub-contractors who couldn’t get them to answer their phone. After the project was finished (not on time) by Herzog, the grout in our shower failed after two months… completely came out of the shower floor. Ryan wanted to use an epoxy grout and after assuring my husband and I that the color of the grout would match the original color and taking out the grout wouldn’t chip our tile, Ryan put in the wrong color epoxy grout and chipped nearly every single floor tile all along each edge. He also didn’t remove all of the original grout on the floor so we had two-toned grout at this point. After 1 week this grout peeled out in our shower floor… Ryan came back and assured us he had a new, heavier duty epoxy product that would be the right color, be super durable and look great. He told us he would do a test to make sure the grout was the correct color before applying it to the floor because once this grout was applied it wouldn’t be able to be removed. He didn’t do this. He told us that if it was done incorrectly this third time he would remove the tile floor and replace it since removing the grout wouldn’t be an option. We even agreed that he would order the floor tile just in case he needed it and so we wouldn’t have to wait for it to arrive. We trusted him. We completely trusted him. We shouldn’t have. Ryan applied this super heavy-duty epoxy grout and it was the wrong color. Much darker than the original. He also smeared the epoxy grout all over our natural finish stone tile which immediately plastisized our tile, made it shiny and slick… it basically ruined our tile. It was dangerous, it changed the quality of the tile and changed its coloring. Herzog and I tried multiple fixes to get this residue out of our tile and nothing removed the grout residue from our natural stone. They all agreed it looked bad and all agreed the color was wrong. They said they were sorry and wanted to get a rep from the company out to see the mess so they could be reimbursed for the work they were going to have to do replacing our floor. They wanted to blame the rep for their mistakes. The rep for the product agreed it was installer error, not product error and they would not reimburse Herzog. This was the point that Herzog said they would not replace our floor. Ryan had three colors of grout in our new floor, he had plastisized our tile with epoxy residue and he chipped almost every tile on our floor…. He didn’t stand by his work and didn’t keep his word. He stopped returning our calls and instead had Deb call us. She told us that we could “paint” the grout with a special paint and this was all they were willing to do for us. .. This product has a life of about 12 months (they had us call their rep to verify how great the product would be and this is what they told us) and would need to be redone by us on repeat for the rest of the life of our bathroom. This was Herzog’s solution to a brand new $30,000 bath remodel that had been solely messed up by Ryan….. Fast forward 4 months and the grout on the shower walls is coming off and the orange backer board is showing through. Herzog used to do good work, but they have dropped the ball. I would never recommend them to anyone and I am so sad we used them. All of this mess is documented with photos of anyone is interested in seeing them.

Do not recommend. After using Herzog Kitchen and Bath for a successful kitchen remodel many years ago, we turned to them when it was time for a master bath remodel. Herzog was so off the mark with a design plan that we ended up hiring a designer outside of their company. At this point we were still wanting to use them because the contracting work in our kitchen was well done and we expected the same level of attention to our bathroom so we stuck with them. We had also signed a contract that would allow them to keep $10,000 if we backed out. Touching base with Deb and Heather proved difficult on most occasions and was even a joke openly laughed about with sub-contractors who couldn’t get them to answer their phone. After the project was finished (not on time) by Herzog, the grout in our shower failed after two months… completely came out of the shower floor. Ryan wanted to use an epoxy grout and after assuring my husband and I that the color of the grout would match the original color and taking out the grout wouldn’t chip our tile, Ryan put in the wrong color epoxy grout and chipped nearly every single floor tile all along each edge. He also didn’t remove all of the original grout on the floor so we had two-toned grout at this point. After 1 week this grout peeled out in our shower floor… Ryan came back and assured us he had a new, heavier duty epoxy product that would be the right color, be super durable and look great. He told us he would do a test to make sure the grout was the correct color before applying it to the floor because once this grout was applied it wouldn’t be able to be removed. He didn’t do this. He told us that if it was done incorrectly this third time he would remove the tile floor and replace it since removing the grout wouldn’t be an option. We even agreed that he would order the floor tile just in case he needed it and so we wouldn’t have to wait for it to arrive. We trusted him. We completely trusted him. We shouldn’t have. Ryan applied this super heavy-duty epoxy grout and it was the wrong color. Much darker than the original. He also smeared the epoxy grout all over our natural finish stone tile which immediately plastisized our tile, made it shiny and slick… it basically ruined our tile. It was dangerous, it changed the quality of the tile and changed its coloring. Herzog and I tried multiple fixes to get this residue out of our tile and nothing removed the grout residue from our natural stone. They all agreed it looked bad and all agreed the color was wrong. They said they were sorry and wanted to get a rep from the company out to see the mess so they could be reimbursed for the work they were going to have to do replacing our floor. They wanted to blame the rep for their mistakes. The rep for the product agreed it was installer error, not product error and they would not reimburse Herzog. This was the point that Herzog said they would not replace our floor. Ryan had three colors of grout in our new floor, he had plastisized our tile with epoxy residue and he chipped almost every tile on our floor…. He didn’t stand by his work and didn’t keep his word. He stopped returning our calls and instead had Deb call us. She told us that we could “paint” the grout with a special paint and this was all they were willing to do for us. .. This product has a life of about 12 months (they had us call their rep to verify how great the product would be and this is what they told us) and would need to be redone by us on repeat for the rest of the life of our bathroom. This was Herzog’s solution to a brand new $30,000 bath remodel that had been solely messed up by Ryan….. Fast forward 4 months and the grout on the shower walls is coming off and the orange backer board is showing through. Herzog used to do good work, but they have dropped the ball. I would never recommend them to anyone and I am so sad we used them. All of this mess is documented with photos of anyone is interested in seeing them.

We hired Herzog for the design and product of our new home. We are pleased with the quality of the cabinetry. The design tweaks that were done to our Kitchen and bathrooms were things i would have not thought to do. I am happy that we went with Herzog Kitchen and Bath. I would hire them again!!

well, it took 4 months to finish the job, then 6 more months to fix the leaking shower. now the shower is leaking more, the grout has failed. the distributor and manufacturer of the grout both swear its not the product. herzog's solution was to patch the holes with silicone that doesn't blend with the grout. please be wary of this company. i signed a contract to get a nice shower and they broke their promise, don't trust them. Updated on 7/11/2017 just an update, after 13 months since they finished the project and 7 months from after resealing the shower when they realized the wrong product was used. apparently pure silicone is required instead of grout or silicone/grout combo from the manufacturer. 6-26-17 another leak developed, pouring into the basement. its 7-11-17, and they're still discussing if they can get me more silicone to patch the holes.

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I was very happy with the finished project. Matt, the installer, was very nice and good at what he does. The only problem I had was getting them to return my phone calls. I put down the down payment in the middle of February, and after four or five weeks, I started calling to see what was taking so long. I left three messages over a period of a week and never got a return call. I waited a couple weeks and called back, and then I was able to get my project scheduled right away. I would have liked better communication, but overall I am happy with my finished project.