BURGESS & SON PLUMBING HEATING

The employee, which I found out to be the owner Shawn burgess, decided that me asking for my mom to be there to approve and supervise the work was not good enough for him. He proceeded to call me, a 19 year old girl must I add, "white trash" "fat" "bi**h" and so many things because me and my mom live in a trailer because after some family trouble we have fallen under hard financial time. He then saw I was wearing a USN necklace for my fiancé who is active military and told me "he must have joined to get away from whites trash loser like you" and saying he was dating me out of pity and must not have been able to make it to college so military was his only option. I thought this was completely uncalled for. Not only being a rude unprofessional grown man to a teenage girl, but to then turn around and insult our troupes and from the owner nonetheless. He is unprofessional and rude. Save your time and money (and your dignity) and go with a more respectful business.

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Two service men were on-site for 4 full days. The owner was here the first morning and returned to review project with service men at least once. I felt they had our best interest at heart and really wanted to satisfy us 100%. It is now cold, but the house is much warmer then last year. I has help that a new roof was put on shortly after doing the furnance update. We asked them to return to change or really to secure better some duct work, which they promptly did for us. I know that they needed to be at a new job, but still took their time and did it right. We are quite happy with our choice of firms. We did interview several, and can say without hesitation that we made the best choice for us. Professional, timely, educational, friendly, and I didn't hear a single negative word to or about anyone at the firm.

Their employees need to be better trained on keeping clients homes clean.