G & R Heating and Air, LLC

I am very reluctant to even give one star for this company! Not a very good start at the beginning, our A/Cl central unit quit working this afternoon ..we contact them and they said just to come to look at will cost us $135 and it cannot toward any future repair and replacement of A/C (That is a rip off right there) A business never succeeds when they see their clients as cash registers! we have been told to sit tied and waiting for their technician to arrive between 5-7 pm today... unfortunately, they drop the ball at last minute after we wait and suffer from heat exhaustion... This is our first experience with this company, very disappointed, you just lost a customer for life!

Do not use this company. I spent $300 for them just to add freon which was not even the problem.

Great customer service

G&R was able to service my HVAC's very quickly and did a great job at a fair price.

We had a problem with ac installation. The unit did not work right. While it was aggravating to keep calling them to fix it, they replaced the unit with a substitute and it eventually worked fine.

When the repairman arrived the sun was going down...didn't stop him from delivering top notch service. I would definitely recommend them to friends and neighbors.

n

Amazingly fast response to my HomeAdvisor project, quick professional diagnosis, quick effective repair!

Our tech was knowledgeable and resolved our issue very quickly.

Same day service. Sensitive to Covid concerns. Highly recommend.

I do not know how to describe their price, let us just say total x 100. Do not be surprised if they quote you $200 for 2 min work. $95 to come by. I had a simple clogged drain pipe and ended up paying $650.

very quick to respond. pleasant, knowledgeable

Nothing else.

I was connected by phone through the app. Seamless and quick.

They did not inform me that I would be charged twice if a repair person came out twice even when I asked before they came out the second time. When I brought it to their attention they did not apologize and said it is their policy to charge twice. I understand that but, I was not informed and was even told by the first repair person that the service charge would be applied if he came back out, but neglected to say it would be applied only if I bought a new furnace. I suggest they improve their communication skills.

Technician arrived within promised time. Ran diagnostics on the furnace and determined that a Fan/Limit 5" to 11" switch has to be replaced. Gave a quote for $630 ($363 for parts and rest for labor). The technician said that he did not have the part in stock and said someone else would come with the parts and fix it. Technician #2 came in an hour later and replaced the part and the furnace working. Technician #2 gave me the old part and packaging of the replacement part. The replacement part was a 3" element with online price between $20 to $30. The company charged 10 times the price of the actual part replaced and also gave a higher priced part in the quote. I sent an email to their customer service and they responded by saying they stand behind their price without giving any explanation of why they misled the part number in the invoice Their work quality was good (they fixed the problem) but they are taking advantage of customers who have an emergency by price gouging and misleading I will never conduct business with them again and warn anybody else who wants to call them. Make sure they do not rip you off. UPDATE: 2020-05-05 Since the initial posting of this review, the vendor offered a refund of $149 to settle the pricing dispute

punctual

Rob was Efficient and diagnosed the problem fast. I would highly recommend the company and technician.

The technician arrived within the proposed timeframe. He was knowledgeable, and completed the install without hitches

Did a very good job

Smart tech

Rob was in touch with us with in a few minutes of our inquiry. They accommodated our schedule for the diagnostic appointment. Rob was very knowledgeable and professional. I had several other estimates and he provided answers we found exceptional. We are looking forward to doing business with this company.

My thermostat quit working on a Sunday morning. Rob, my technician, responded quickly and showed up within the hour. He installed my new thermostat, explained it's operation in an efficient manner.