ADVANCE DESIGN STUDIO LTD

Let me start by saying our job was scheduled to be done in November of 2019. We had been made tons of promises that never were kept. We did our kitchen, half bath, basement, laundry room, stairs going up to the second floor, hallways, and painting of all areas. Most of the time, no one would show up at their expected time, if they showed at all. When they would come to fix something, they would mess up something else. Example, they were replacing tiles that did not match behind the toilet and cracked a tile in front by setting the toilet on it. It was fixed with some sort of epoxy. When the basement floor was put in the first time, whoever put it down did not know what they were doing. In addition he kicked the plug to our pump out, so when we did our first load of laundry, the whole room flooded. It had to be replaced because of the floor we had chosen. It also caused the wood to rot in the door way to our new closet. This was not replaced, but patched. One of the other problems we had was they only ever sent one painter to do all the rooms. He was very slow, and his work was not the greatest. We had to have him come back to fix areas many times. We did not get the bevel on the countertop we ordered. I wanted a curved staircase, but this was not done. I already have to replace the carpet on the stairs because it is very cheap, and they did not shim the steps so it creeks to high Heaven. The didn’t replace old wood, the reused it. There are several areas that won’t take color because the wood is to old. I wanted the countertop and cabinets to go into the dining room, this was not done. They replaced a skylight, but didn’t repair and paint the inside of it. They put on a new fireplace mantle, but never asked me what I wanted. I’m fairly sure I got someone else’s discard, this had to be replaced. They did not grout the tile or paint under the bathroom sink, which is on legs. This was eventually fixed. We had many other issues, mostly disorganization and no shows. My kitchen cabinets were all replaced and one of the drawers is a different shade from all the others. The original one was damaged, and they came back twice to try and fix it. Each time, it only got worse. We gave them the last payment and haven’t heard when they are going to fix my warranted drawer. I’m pretty sure by now it’s discontinued. Please keep in mind that this was all supposed to be done before covid ever hit. I’m also pretty sure when we were told by Jason that they would always be available if problems arose in the future, that that won’t be the case. We spent about $140,000.00, plus purchased three of the light fixtures and the appliances ourselves. They were also going to do our floors, but we have decided to use someone else. So I’m left with these ugly thick wood pieces in between rooms that they were going to replace when they did the floors. They also cut the dry wall for the kitchen and bathroom in the hallway. We are still cleaning up from that fiasco. We were promised before we started that we wouldn’t have to worry about the dust because they had a special machine they never used, but charged us for. I was told they would clean everything up, never happened. This is just a small example of what we have been dealing with since September of 2019. I would never recommend Advanced Design. It was a complete nightmare and I wish I had gone with a different company.

Advance Design has a wonderful design studio, did some 3d renderings for us, provided us a reasonable price, implemented the project at the timeframe we requested, and completed it ahead of schedule. Everyone at the company was responsive and communicated well. All the carpenters, plumbers, drywallers, electricians, etc were all very polite and did excellent work that we have not had any issues with. To summarize, this was a very large project, and it was done at a very reasonable price, exceeding our expectations not just on the result, but on service as well.

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I have a small kitchen and had a small budget. I needed new cabinets. Advance Design gave me terrific ideas for installing additional cabinets and utilizing "wasted space". I am now able to store all of my kitchen "stuff" in the kitchen instead of in other closets. The carpenter who installed the cabinets was very professional and has a terrific work ethic--he was exactly on time every day-- he takes pride in doing a good job and it shows. Advance Design also suggested materials (that are very acceptable to me) for the counter tops that fit my small budget. The dry wall repair folks and painters that were sub-contracted were professional, did a terrific job and were always on time. I would definitely use this company again.

We already had upper shelves and wanted these to match the same manufacturer. There was no custom work needed, just measure and install. They were absolutely wonderful from the estimate to the end of the install. We received a beautiful folder with loads of info re: the company, pictures of the owner and staff ad a proposal for the job ad the cost. Very thorough - creates trust and a good feeling. The carpenter who did the install also raised a shelf for me in one of my kitchen cupboards that I was having trouble with. This was beyond the call of duty! He also set the timer on my outdoor lights.