JB&D Siding & Window-Galesburg

It did not go good. When they arrived they did not bring any drop cloths. They didn't prep for the work. They damaged my hardwood floor by dropping a tool on it. They did not caulk the windows on the outside and did not replace any of the window treatments before they left. I called them and 2 weeks later they came back. They agreed that I had caulked it because it was not the way they caulked. I requested to be reimbursed for the caulking materials. I never heard back from them and it has been almost a month.

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While the work eventually performed was of good quality, getting it done was a hassle. I contracted with the company on June 21, 2013 to replace my gutters and storm door. At that time I was told that work would begin the following week. It didn't. I contacted the company on July 8, 2013 to ask when the work would be done. I was told it would be done the following week. It wasn't. On July 29, 2013 I contacted the company again. The manager was on vacation, but replied saying he would check on project status the following week. Finally, on August 20, 2013, installers arrived to replace the storm door. The work was well done and the installers were personable and professional. They asked me to inspect the work when they were finished, which met with my satisfaction. On August 23, 2013 a crew arrived to replace the gutters. I discussed the work with the lead installer before they began work. The crew took about four hours to do the work. However, when they were finished I as not asked to inspect the work. They simply left the premises. On my own inspection, I discovered that one downspout extension, which I had discussed with the lead installer, was not installed. The gutter replacement proper appeared to be well done. On August 26, 2013 I again contacted the JB&D manager to request that the discussed extension be installed. In a reply of August 27, 2013, the manager said the installers would return to install the extension. On September 19, 2013, a representative from JB&D arrived to install the extension. I was asked at that time to pay the remaining balance on the contract. In summary, to replace one storm door and the gutters on my house and garage took 3 months to accomplish. JB&D failed to keep me informed about the reason for the delay. My sense is that the company uses subcontractors exclusively over whom they have little control. I was told by one of the installers if my project had been larger (more expensive), the company would have given me a higher priority. While I am happy with the work performed, I am disappointed with the time it took to get done and the lack of customer service effort in communicating with me.

We were disappointed from the start. We ordered the windows in late October, and we were guaranteed a November install. We finally heard from the company in late December, wanting to install the windows the week before Christmas. Not wanting to have our house torn up for the holidays, we settled on an install date in mid-January. When we ordered the windows, we were told that very specific procedures would be followed in order to safely remove the lead-contaminated windows from our home. We were told that they would work on one room at a time, that they would seal that room off from the rest of the home, cover the furniture with plastic, and remove the windows from the outside. Instead, they worked on one floor at a time, removing all the windows at once. They did wrap the windows in plastic as promised, but they carried them through the house, down the stairs, and out the front door, potentially spreading lead dust throughout the house. They rushed through the job, somehow managing to replace 27 windows in just 2 days. The work was sloppy, and they left smudges and fingerprints all over the windows and the interior trim. They did not properly seal or insulate some of the windows, creating a substantial draft. The mess they left behind was unforgivable. There was a film of dust and dirt in each room, possibly containing lead dust. It took us several days to clean up the mess. When we contacted our sales rep regarding these issues, he vowed to make it right. He said he would have the installers contact us to come back and fix the problems we had found. We never heard from the installer. When we contacted our sales rep again, he said he would turn it over to the general manager of the installing location. It is now the end of April, and we have yet to hear from the installers.

Their services turned out very well for me but their pricing was a little high. They left my property clean, neat and orderly. Their guys were all very polite and seemed to be very thorough. I called them back when my roof continued to leak and they fixed it for me. One day when my maid was cleaning one of the windows it fell inwards and broke but they came out and replaced it for free. I would recommend them to others.