Top Notch Plumbing Heating & Electrical

Description of Work: We had a sewer smell in our master bathroom, called Top Notch to come out to fix the problem, couldn’t find the problem the first time or the next two times that the same guy came out from Top Notch, but it’s hard to fix the problem when all you do is run the water & look at the P-traps every time you come out & don’t explore other issues!! So three visits for $85 a visit sending the same guy & still can’t fix the problem barely acted like he cared!! So the fourth time I called Five Star Plumbing to get a different perspective, two guys come out ask way more questions than the indifferent Top Notch guy isolate the problem in 20 minutes & bam the problem is fixed! What a difference in the attitude between the two companies! The five star guys actually acted like they cared had a lot more motivation to fix our problem where the Top Notch guy was very indifferent & I’m I might say boarding on lazy!!! The best part is Five Star called me the following day to follow up if the smell came back, never did I get such good service from Too Notch! How frustrating that we spent $255 with Top Notch & got nothing fixed & spent $70 with Five star & they had it fixed in 20 min! Called the secretary at Top Notch to complain & she kept interrupting me I requested that I did not want to pay for the last visit since the problem was not fixed & she said either they will go to a collecting agency or put a lien on our house if all three invoices don’t get paid! Really “great” customer service from Top Notch NOT!! So if you want to save yourself a lot of money & headache go with Five Star Plumbing in Galena instead of Top Notch!!!

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Description of Work: My tenant was using space heaters instead of turning the heat on during below zero temperature. The pipes froze and and water was leaking in the living room.