Tommy Pollina Landscape Co Inc

We used Tommy Pollina Landscape Company to repair standing water issues along the side of the house. They came out multiple times to walk through options with me and my husband and were able to complete the work in one day. So far the side yard has handled significant rains without any flooding and we look forward to working with them again to address additional drainage issues in our backyard.

They did not use the correct equipment, damaged our porch and walkway while taking out the existing columns, took months to come back to repair our porch (which could not be used all summer), wound up changing the job verbally to put in a couple of bushes instead of building new columns - damaged one of our bushes which they moved -- the owner assured me they would likely owe us when it was all said and done - but then they turned around and billed us for fixing the damage they caused without our authorization. They have been unresponsive and unprofessional in resolving this -- they ultimately billed us $1K over their initial estimate and never built anything at our home - instead our porch is still damaged/bricks loose and one of the bushes they moved died in the process and now has to be removed and replaced -- and they are saying they will come back and remove the bushes they installed even though they billed us for all of it. The owner did not return any calls after the work was done - he hides behind the office - and the office defers to the owner. The office manager finally sent me a written settlement agreement to resolve this last week -- agreed to credit me for the labor they billed us -- but then immediately turned around and refused to pay it unless we agree that they can come back and take out the bushes they installed. I am going to be suing them at this point. They need to have the lowest/warning rating on this site so they cannot do this to other people.

They do a nice job. There's a crew that comes every Thursday and they cut the grass, they do all the trimming and do apply fertilizers. They are very thorough. We've been using them for four or five years. They come when they are supposed to.

Initial consultation went very well and they gave us a reasonable quote quickly. We signed the contract and placed a deposit of $1500 down. The permits were granted by the city. That is the last we ever heard from this company. Every time we called it was "you're on the list for next week". Next week came and went several times and we were always told the same thing. There were weather issues (it was rainy and I understand that can delay things), but we started this process in April and by June, there was still nothing done in our yard (drainage or spring clean up). No one ever called to tell us when they would be coming out, we had to call every time. Called one last time to cancel everything and suddenly they could have people out on the following Monday. We proceeded to cancel all services and get a refund of our deposit.

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They do a good job.

Heather arrived promptly for our initial meeting to discuss our project. After meeting with her, I was excited to hear back from her with the estimate and more detailed proposal. However, they never responded to me after that! I called and emailed several times asking for the quote because I had really wanted to do business with them. But nothing. About a month later, I finally got a hold of them and asked them to mail back our plot of land survey which they had taken with them. They didn't get our business! I never even got a quote!

They did a fantastic job - I couldn't be happier with the final result! They showed up when they said they would, and got the job done in a professional and timely manner. Joe Pollina is terrific -- he kept in close contact the entire time and even texted me pictures of the progress while I was at work! Their price was competitive -- they were not the cheapest bid I got but they gave me the confidence that they would get the job done right.

While it took almost 2 months to get scheduled and on the books (lots of weather issues) and they ultimately showed up unannounced (the regular person I was working with had gone on vacation and had otherwise been extremely attentive), they did do a good job and the yard looked great! I would have liked the installers to give me a little more info on next steps as they just kind of took off after they were done without a word, but the company emailed me instructions as soon as I asked. I would say overall there were a few things they could improve on, but they did a great job overall and were very very pleasant to work with - plus the best price in town!

Permits were not pulled properly and we were cited by the village after water was pooling up on the sidewalk as a result of the diversion that was created. The swale did nothing to mobilize the water. The drains were not placed properly-water was pooling around them. Spending $2400 did not solve the problem at all.

They got back to me promptly! Very friendly! I would consider using them in the future. I had a change of plans and I was unable to use them. But I will try them again for sure!

See above.

They were very good. They did a really good job and I was pretty happy with that, and I had no complaints with them.

We would highly recommend them. I think that they do a great job for the price they charge. They are prompt and attentive. If you call and request for other services, they are very good at getting back to you and so they've done several things for us. We've had other landscapers that were more expensive and the work was no where near. Their timing was poor as well. We will use their services again in the future.

Went very well, good design and execution, only slight problem was in communication. Hard to reach at times, and delays in message delivery. But worth it for the beautiful results!

The guy showed up on time and was very knowledgeable. He talked to us for over an hour and there was no problem. I would have hired them but we just decided to do the work on our own. He spent more time than was necessary around the house. He walked around the property, spent a lot of time talking to us and I feel bad that we didn't use him. He spent a lot of time printing out things and giving us ideas. He went beyond what was necessary. We didn't use him but based upon the amount of time he spent with us and the ideas he gave us he was good. His estimate was very reasonable for the amount of work we were asking him to do. We decided to do it on our own but it has nothing to do with him. They were beyond the call of duty. He took the work through all the different categories and not just one big thing so if I still need to use him for the last thing that needs to be done on the property I would do so.

They were terrific!

They came over to the house last week. We are away in the summers and the lawn needs mowing. When I come back, it all looks very nice. I am pleased with their work. I get premium service that includes everything. I have a contract with them.

They gave me an estimate over the phone and stuck to the price. I was contemplating renting the equipment and doing this myself, but I am glad I went with them. Price was right. They showed up when they said they would and did a great job. Will consider using them for larger landscape work in the future.

The entire process from start to finish was a huge disappointment. After the deposit of $3,355.20 was given I was told work would begin in 30 days. They didn't start until 2 months later. When I called a couple of times to ask why it was taking so long they wouldn't even take my call or would have the receptionist ask what my call was regarding. What my call is regarding? My landscaping. I had given Kellie (very inexperienced) at Tommy Pollina specific requests as to what plants and flowers I wanted. When the work began almost everything I was told I was getting was substituted for other plants and flowers. They then told me to wait a month and that it would grow on me. I still don't like it, but all they care about this getting the rest of their money. They are calling and stopping by my house unannounced asking for over $3,500 more for their substandard work which looks like a high school kid did for pocket money. UPDATE: One of the owners of this dubious company harassed me in front of my home, shouting at me from the sidewalk, attempting to slander me in front of my neighbors and workers I had at my home (he creepily made sure he didn't sept foot on my property, since that would be illegal since I told him to get lost). I have witnesses and they all though he was unhinged. He has at least TWICE (that I know of) stalked me at my residence. One day he sat for hours on my front stoop and the other time he parked his car in front of my home and refused to leave until I called 911. I filed a report with the police department and have installed security cameras due to this person's intimidation tactics. To add insult to injury, after over two years since he worked on my yard, 50% of his plants and flowers have withered and died due to inappropriate plant selections. As I've said before, do not do business with this company any under circumstances.

They do a good job. The tilling wasn't deep enough to plant bushes, but fine for flowers.

They came out almost immediately, left an estimate in the mailbox that day and were able to schedule the work within 9 days. Good job and reliable. Would recommend them.

JOHN AND HIS PARTNER WERE VERY PROFESSIONAL AND DID A GREAT JOB. JOHN STOPPED BY AND WROTE UP AN ESTIMATE WHICH I THOUGHT WAS VERY REASONABLE. HE TOLD ME SOMEONE WOULD CALL TO LET ME KNOW WHEN THEY WERE READY TO TAKE CARE OF THE YARD, HE KEPT HIS WORD AND THEY SHOWED UP ON TIME AND DID A GREAT JOB. THE GRASS LOOKS GREAT!!!