Freedom Heating & Cooling

Good. They explained everything to me as thoroughly as possible. I went with the risk of just adding in more refrigerant. And in the future will use them if I need to find a leak.

These guys are great. They not only 'check' everything, they actually clean and maintain it. They pull pieces out, wipe them down, spray them off, etc. They spend a good amount of time and when they are done, they walk you through everything they did. They are MUCH, MUCH better then the last company I used which simply 'checked' things and if it wasn't broke, they didn't touch it. With Freedom, I actually feel like my equipment will last longer because they are truly maintaining the equipment, not just my warranty. The price is also good compared to the competition and if you sign up for a two pack, it's even cheaper. One downside is on the professionalism, and that is not the person that comes out, it is just there back end systems. Even if you sign up for their 'yearly contract', you still need to call them and make an appointment, they don't call you. I've even had them forget that I already paid ahead, and they would have charged me again if I didn't remind them. So they could use a 'back office' upgrade, but the guys that do the work are very professional.

Received reminder call the night before as promised. Then received another call the next day, as promised, when the technician was on the way. Appointment was for between 1:00 and 5:00 pm, and he arrived a few minutes before 1:00, which was great. Willie was the technician and he was quite friendly and personable. He was very knowledgeable and explained in detail what he would be checking. Everything went well and he answered all my questions clearly.

I've used Freedom H&A numerous times with pretty solid luck. The techs have been friendly to work with and gave good advice. This last time, I scheduled them to come service my AC's and they no-showed. After calling to inquire as to where the tech may be, I was told they tried my # a few times and wouldn't send someone out since I didn't answer. In today's age, please leave a voicemail at the minimum. If I'd have been left a message I'd have known a tech had called earlier in the day and called them back accordingly. I wasted a day off to wait on them. The person answering my inquiry AFTER I noted the 4hr "window' had expired, gave me a lot of attitude and was rude. I'd recommend finding someone more reliable and appreciative of your business, especially a loyal customer. Sad customer service...

Willie was the technician and he called me 30 minutes before arrival and once he arrived he asked if there are any issue with the furnace and I said it stops sometimes and need to reset and he said he'll take a look while tune-up and he said the flame sensor was bad and he replaced it and changed $85 for it and in face that resolved the issue. Willie was very professional and did a good clean-up of the gas intake lines also and I highly recommend this company since the technician takes time to check the system very carefully and charged a very reasonable price for the parts.

I bought the Angies list deal for $49 for the Diagnostic charge and technician arrived and he diagnosed the issue quickly as faulty Transformer and replaced it and charged 216 + 49 = $265 which was a very steep charge just to replace a transformer.

First off I think punctuality is a must when it comes to respecting the time of your customers and I couldn't be happier with Rick the tech that came to our home today. He called to let me know he was on the way 30 mins before he arrived which was awesome. He arrived and removed his shoes upon entering through the door to our home which I thought was a great customer service gesture. Next we went to the unit located in the basement and upon inspecting the unit he noticed the thermocouple was bad since the pilot light would not remain lit. He was here for less than an hour and was able to get my unit back up and running. He also suggested to use the gas shut off valve when the unit is not being used for an extended period of time like in the spring and summer to avoid additional gas costs. I dont know if there's a more honest company out there but I can tell you Rick was an exemplary representative of Freedom Heating & Cooling and I'm definitely going to be referring them to everyone. Keep up the great work Rick and team.

Three total furnaces checked and cleaned. All done quickly and efficiently. Minor problems found and repaired at minimal cost.

I've been using Freedom for a couple of years. They are great. Their service Techs are knowledgeable and friendly. I would not use anyone else.

I was unhappy and thought I should have had some service performed for the money paid.

So very glad I found Freedom HVAC on Angie'sList! Wish I had found them years earlier; would have saved me time, money and stressful headaches. A previous local vendor had visited my 3-flat repeatedly for a couple years, but I was constantly calling for either repeat repairs or additional repairs; I feel the money I paid for repairs and alleged preventative maintenance could likely total a new unit or two! Then I found Freedom and have been a happily loyal repeat customer for years. No matter which service tech visits for either a preventative annual service appointment or a surprise repair, each has always been very professional and helpful in explaining the situation, cost and options. I always feel better educated after each visit and always comfortable calling Freedom when the need arises. I would, and have, recommend Freedom HVAC for all heating and cooling needs.

Freedom Heating & Cooling has been servicing my house and 3 rental properties for the past few years. This time, I had a technician come to check on the furnace in my new rental property as my tenant was receiving high electriity bills. The technician was great. He looked very comfortable working with the electric furnace and was extremely patient while he investigated the possible causes. I enjoyed working with him tremendously. However, my tenant just now received an extremely high electricity bill again, and I contacted the office, not to complain at all, but to have the furnace serviced again. The lady who answered my call (I usually talk with Mike - he's also great!) was so nice and patient while I explained all detailes and to my surprise, she offered to send a technician again ASAP for free. I was fully ready to pay for this service call and did not expect they to offer that level of customer service. I've always been satisfied with them, but now I know why they have been awarded Angie's List SUPER SERVICE AWARD. I paid $479 for the previous service call (over 2 hrs and a new thermostat installation). My return appointment is tomorrow morning. I am hopeful and almost confident with their professionalism that they will solve the issues this time. Thanks so much for your professionalism and great services, Freedom Heating & Cooling!

Service call went smoothly. Technician recommended to add coolant to A/C condenser and was able to do it quickly.

Went great. Will definitely be using Freedom again.

Willie did a thorough job of testing the system for leaks, checking to make sure all parts were in operating condition, and explaining what he was doing as he went along. willie was patient, knowledgeable and answered all my questions.

Very well, technician was professional and thorough.

The service person was prompt, friendly, and honest with what needed to be done. I was pleased with the service and will hire again.

They were very professional and knowledgeable about the heater.

The man on the phone was very helpful. Even though they do not do the work that I needed, he helped give me wording to search for someone. After weeks of trying to figure this out, I believe I have finally found someone. Thanks so much for your help!

In the middle of cooking Christmas dinner (these things never fail in July) our furnace went out. I thought it was likely the thermocouple, but figured it was too cold to trust my own ability to diagnose. I called Freedom at 11am on December 26th. They were the fourth call I'd made that morning looking for someone who could get out to us that day, but they were the first company to get back to me with an available technician. They showed up at 2pm and Guillermo got right to work. He replaced the thermocouple, but the pilot still wouldn't stay lit. He then replaced the gas valve, which did the trick. While doing the work he pointed out to me some discoloration on the front of my furnace, which he said was indicative of the furnace not being able to vent properly. After he left the heating system could not keep up with the cold even though it was running. Total was around $600. The next day I called to try to schedule a cleaning, but they were slammed with emergency calls that had to take priority, which I completely understand. I talked to one person on the 27th, who said he needed to talk to the tech who was at my house and that he'd contact me as soon as he heard from the tech. I called again the next day and was told the same thing by another person. Neither of them ever called me back, which is my only complaint. I let a few weeks pass in the hopes they'd call me when they were no longer slammed but couldn't wait any longer so I reached out on January 15th. They apologized for not getting back in touch with me although offered no explanation for why. We scheduled a visit for the next afternoon, but a few hours after I got off the phone one of their techs, Rick, called to say he was in the area and could stop by right away. He came by, cleaned up the boiler and was on his way in less than an hour. Our furnace now keeps up with the cold quite a bit better.

Would totally recommend this company.

After re-scheduling my appointment twice, the technician showed up, inspected the unit, and within 2 minutes told me that the heat exchanger was cracked. He told me that there was no need to do any other work since the heat exchanger had a crack on it. He shut off my furnace. He told me that I "might" be getting carbon monoxide in my house. When I asked him if he had a carbon monoxide tester, he said that he had one in his truck but he didn't go get it to check for carbon monoxide. Instead, he shut the system down, called his office and quoted me $3600 for a new furnace. After he left, I turned on the unit and it has worked fine.

Tech came on time. He checked furnace for proper operation.

I took advantage of a Angie’s list coupon for annual maintenance. The work was done on time and in an efficient manner. I asked about something for the acidic condensate discharge and I was told that I would receive a quote for putting in something to neutralize the acid. They never got back to me.

Things went very well. The furnace was a little expensive but I did order a high-end model. I plan on using them in the future.